When it comes to ITSM (IT Service Management), the Information Technology Infrastructure Library (ITIL) framework is accepted globally as best-practice. This framework provides clear guidance for the optimised provision of IT services. The framework ensures that IT services are planned, developed, released, deployed, and consistently improved with maximum efficiency and effectiveness. #ITIL 4 focuses on the need to deliver value continuously to service customers with business goals in mind during service development, ensuring executives and teams avoid siloed working.
Continue reading “What can you gain by attending an ITIL 4 training course?”