Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company, on a need to know basis only, use any information collected from individual and corporate customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. Please see our website, www.trainingcreatively.com, for more details of our Privacy Statement.

Information you give us

You may give us (CREATIVE) information about you with your consent or as required for you to use our services, for example:

• Information you provide to create an account with us
• The forms, emails, and other communications that you send us or otherwise contribute, such as support inquiries or posts to our message boards or forums. Please be aware that information on public parts of our websites and online platforms is available to others
• Your marketing preferences
• Information you share with us when you attend an online training course delivered by CREATIVE learning platforms
• Information you share with us in connection with surveys or promotions
• Information you share with us by applying for a job at CREATIVE
• Information you submit to us at a conference or exhibition

This information may be personal, financial, educational, or related to your employment history.

Sometimes we require you to provide us with information for legal reasons, such as to enter into a contract with us, when you are buying exams, assessments or other goods or services from us, or when you are applying for a job at CREATIVE.

Information obtained from other sources

If you purchase a course, exam, or any other product or service or online training delivered through any of  the CREATIVE learning platforms from one of our business partners or training providers, they may provide us with certain personal information about you (such as your name and email address) to allow us to provide services to you. The privacy policy of the applicable business partner / training provider will control how they use your information and share this information with us. Make sure you are comfortable with their privacy terms by reviewing their privacy policy.

Information obtained from your use of our services

When you use our services, we collect information about your activity on and interaction with our websites and/or online platforms, such as your IP address, your device and browser type, your preferences, the web page you visited prior to coming to our website and/or online platform, and information about how you interact with our websites and/or online platforms.

Some of this information is collected automatically using cookies and similar technologies when you use our services. You can read more about our use of cookies in Section 5 below.

WEBSITE AND ONLINE PLATFORMS USAGE INFORMATION

We use third-party services, Alexa, Google Adwords and Google Analytics, to collect standard website performance information.  This information is processed in a way that it does not identify individuals. Web usage information is collected by our web server and from other sources including search engines, internet service providers, page tagging techniques including JavaScript, and cookies. We use IP addresses to analyse trends, track users' movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

If you visit our website or use one of our online platforms, we may automatically collect information about you, for example:

• IP addresses
• Information about the technology you use to connect to our website and/or online platform
• What parts of our website or online platform you click on and how long you look at our website or online platform.

As well as the information that you provide, we receive and store a range of website and online platform usage information whenever you use our website or online platforms. If we want to collect personal information, we will be clear and specific why we require this information and ask you to opt-in.

We use this to:

• assess the effectiveness of marketing campaigns
• develop and deliver services and information that better meet your needs
• inform you of events, services, and products which we believe to be relevant to you, where you have consented to be contacted for such purposes.

Live Chat Services (CREATIVE Live Chat)

This service allows you to chat live with us or one of our support agents to facilitate your navigation of any of our websites or online platforms.

Messages and other information entered into the chat window by yourself and/or CREATIVE or its sub-contractors are sent to CREATIVE. We use cookies to identify recurring visitors and use your location data to provide an indication as to where you are from to our support team.

We collect and process personal information about you with your consent and/or as necessary to perform our contractual obligations, provide our services, meet our legal obligations, protect the security of our systems, or fulfil other legitimate interests. When engaging in a live chat session with one of our support agents or staff members, CREATIVE may store the following information:

• Name
• Email Address
• Candidate Number (if applicable)
• Browser
• Operating System
• Page URL on which a chat was initiated
• Local Time
• Location
• Agent Ratings
• Any other personal information you may provide in your messages to us

COOKIES

Our website puts small files (known as “cookies”) onto your computer to collect information about how you use our site.

Cookies are used to:

• measure how you use the website / online platform so it can be updated and improved based on your needs
• remember the notifications you have seen so we don’t show them to you again

The CREATIVE website and online platforms do not use cookies to identify you personally, but to gain useful knowledge about how the site is used so we can keep improving it for our users. 

You will normally see a message appear on the site before we store a cookie on your computer.

Find out more about how to manage cookies by visiting www.allaboutcookies.org.

Third Party Cookies

First-party cookies are those that we set up in our website and online platforms; third party cookies are cookies that originate from different websites. We do not control the setting of third-party cookies, so if you are concerned you should check the policy on the third-party website.

An example of a third-party website we use is YouTube. We have a number of videos on CREATIVE -international.com and although we own (or have permission to use) them, the video content is actually streamed from YouTube. You may therefore receive a YouTube cookie if you view one of our videos.

WHY DOES CREATIVE COLLECT PERSONAL INFORMATION?

CREATIVE collects information for some or all of the following reasons:

• To provide services to you, for example:
  • information that identifies you, such as your name, username and email address
  • to allow you to register for our courses and sit an examination with us
  • to deliver online training you purchased from us or one of our business partners / training providers
  • to provide you with any of the services available via our websites and/or online platforms.
• To provide information about products or services you have shown interest in purchasing within a reasonable time afterwards, if you are an existing CREATIVE customer.
• To provide information to you about products or services you have purchased from us, or related products or services.
• To provide information to you about our products and services if you have consented to receive it.
• To employ you or consider you for employment.
• To provide goods or services to you under contract.
• For legal reasons, for example, if you have agreed a contract with us.

WHAT LEGAL BASIS DOES CREATIVE HAVE FOR PROCESSING MY INFORMATION?

CREATIVE may process your information because:

• We have a contract with you;
• You have given us permission to do so;
• We must provide services to you after you have purchased something from us or one of our business partners;
• We must provide services to you because you have taken one of our courses;
• To comply with the law.

All these are reasons CREATIVE may legally process the information we have about you.

WHERE WE STORE YOUR PERSONAL DATA

We primarily store and process your personal data in the EU/European Economic Area (“EEA”). If we do transfer your personal data outside the EEA it will be because you have consented or because we have a legal reason to do so. Your data may also be processed by staff (who work for us) operating outside the EEA all of whom are covered by this policy.

Some examples of reasons your data may be processed outside the EEA include:

• Order fulfilment
• Payment processing
• Technical support services
• Live Chat services.

If your personal data cannot be processed within the EEA, we will:

• Comply with all other data protection principles;
• Where possible, process it in a country that is on the list of the EU Commissions’ countries that provide adequate protections for the rights and freedoms of data subjects;
• If the transfer is to the United States of America, we will use reasonable endeavours to make sure they participate in the Privacy Shield program;
• Make sure we have assessed the adequacy of protections in all other cases.

CREATIVE will also transfer your personal information to the owner of the scheme qualification you have chosen to undertake, our Examination Institutes,  and our business partner(s) from whom you have purchased our services (if any). Please see Section 9 below for more details.

By using our services, or submitting your personal data, you agree to this transfer, storing and/or processing.

WHO MAY WE SHARE YOUR PERSONAL INFORMATION WITH?

CREATIVE may share your personal information with third parties, either because you have consented to allow us to do so or for a legitimate purpose or to comply with the law. For example, we may share your personal information with:

• The third parties who marketed or sold our services to you, where you have given consent;
• With third parties because you have given consent;
• With third parties who provide shipping or publishing services because you have purchased goods or services;
• Subcontractors and third parties for the purpose of the performance of a contract we hold with them or that we hold with you for a service you have chosen. They only receive data needed to provide their services to us and are required to use such data only in order to perform the services we have hired them to do (unless otherwise required by law). We have agreements with our service providers that say that they cannot use any of this data for their own purposes or for the purposes of another third party.

Please note some of these organisations may be located outside UK and/or EEA, for example:

• • Taking an on-line exam at home or in the office:
    • This service allows you to take an online exam from the comfort of your own home or office with online proctoring.  We use third party suppliers to provide this service.
  • Obtaining digital badges
    • This service allows successful candidates to claim a digital badge to embed on an email signature, website, social media or a digital CV.  We use third party suppliers.

Other reasons CREATIVE may share your personal information with a third party:

If CREATIVE or substantially all of its assets are acquired by a third party, personal data held by CREATIVE about its customers will be one of the transferred assets of the company.

In addition, CREATIVE will share your personal data with third parties for the following reasons:

• If we are under a duty to disclose or share your information in order to comply with any legal obligation
• To enforce or apply our Website Terms of Use, Terms and Conditions of Sale, or other agreements
• To protect our rights, property, or safety, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
• For audit purposes by Accreditation Bodies by whom we are accredited.

 

Aggregated or anonymized data with personal information removed

CREATIVE may, from time to time, provide third parties with data that has been aggregated or anonymized.  This means that personal information that could be used to identify you has been removed from the data.  An example of this may be how many delegates attended a course in a month.

Data provided to third parties in this way is not personal data; however, we do respect your right to object to your data being used in this way.

Access to your stored personal data via password

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or online platforms, you are responsible for keeping that password confidential. We ask you not to share passwords with anyone.

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION?

CREATIVE will not retain your personal information for longer than required.

We will keep your personal information:

• For as long as required by law
• Until we no longer have a valid reason for keeping it
• Until you request us to stop processing it.

We will retain personal data collected for as long as required to do what we say we will in this policy, unless a longer retention period is required by law.

We may keep just enough of your personal information to ensure that we comply with your requests not to use your personal information or comply with your right to erasure. For example, we must keep your request to be erased even if it includes your personal data until such time as you are no longer our customer.

WHAT IF I CHOOSE NOT TO GIVE YOU MY PERSONAL INFORMATION?

If the personal information is necessary and/or legally required in order to supply goods or services to you under a contract between you and CREATIVE or via one of our business partners, then we will not enter into that contract or provide the services or goods if you do not give us your personal information.

CONTROLLING YOUR PERSONAL INFORMATION

Where you have consented to receive communications from us or are currently receiving material relating to our courses, products or services, you may at any time ask us to cease sending you such material by contacting us.

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the GDPR. If you would like a copy of the information held on you please contact our Data Protection Manager via info@trainingcreatively.com. Or write to:

F.A.O. Data Protection Manager

Creative Consulting and Training Ltd

Suite 156, Rosden House

372 Old Street

London

EC1v 9AU.

 

YOUR RIGHTS

CREATIVE will respect your legal rights to your data.

Below are the rights that you have under law, and what CREATIVE does to protect those rights:

Legal right		What CREATIVE does to protect your rights
The right to be informed		CREATIVE is publishing this Privacy Notice to keep you informed about what we do with your personal information. We strive to be transparent about how we use your data.
The right to access		You have the right to access your information. Please contact CREATIVE’s Data Protection Manager at info@trainingcreatively.com. if you wish to obtain a copy of the personal information CREATIVE holds about you.
The right to rectification		If the information CREATIVE holds about you is inaccurate or incomplete, you have the right to ask us to rectify it. If that data has been passed to a third party with your consent or for legal reasons, then we must also ask them to rectify the data. Please contact us at: info@trainingcreatively.com.
The right to erasure		This is sometimes called ‘the right to be forgotten’. If you want CREATIVE  to erase all your personal data and we do not have a legal reason to continue to process and hold it, please contact us at: info@trainingcreatively.com. Please note that by exercising this right it may affect the ability to verify your attendance in our courses and communications we have had with you.
The right to restrict processing		You have the right to ask CREATIVE to restrict how we process your data. This means we are permitted to store the data but not further process it. We keep just enough data to make sure we respect your request in the future. If you want us to restrict processing of your data, please contact: info@trainingcreatively.com.
The right to data portability		CREATIVE  must allow you to obtain and reuse your personal data for your own purposes across services in a safe and secure way without affecting the usability of your data. If you want information on how to port your data elsewhere: please contact info@trainingcreatively.com. This right only applies to personal data that you have provided to us as the Data Controller. The data must be held by us by consent or for the performance of a contract.
The right to object		You have the right to object to CREATIVE  processing your data even if it is based on our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purposes of statistics. If you wish to object please contact: info@trainingcreatively.com.
The right to withdraw consent		If you have given us consent to process your data but change your mind as you have the right to withdraw your consent at any time, CREATIVE must stop processing your data. If you want to withdraw your consent, please contact: info@trainingcreatively.com. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
The right to complain to a Supervisory Authority		You have the right to complain to the ICO if you feel that CREATIVE has not responded to your requests in a reasonable time to solve a problem. their contact details can be found here: https://ico.org.uk/concerns/.

 

LINKS TO OTHER WEBSITES

Our website and online platforms may contain links to other websites. Anonymous visit or session information may be passed to other websites for the web usage information purposes described above. None of this information can be related to an individual user of the website. The operators of other sites may collect information from you, which will be used by them in accordance with their own terms and conditions, and privacy policies.

This privacy notice applies only to our websites and online platforms. We are not responsible for privacy practices within any other website. You should always be aware of this when you leave this website and we encourage you to read the privacy statement on all other websites that you visit.

CHANGES TO OUR PRIVACY POLICY

We may update or amend this Privacy Policy from time to time, to comply with law or to meet our changing business requirements. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make. Any updates or amendments will be posted on the CREATIVE website. We encourage you to review the CREATIVE website regularly for the latest information on our privacy practices. By continuing to access our websites and/or online platforms or using any of our services, your access and use will be subject to these updates and amendments.