When it comes to ITSM (IT Service Management), the Information Technology Infrastructure Library (ITIL) framework is accepted globally as best-practice. This framework provides clear guidance for the optimised provision of IT services. The framework ensures that IT services are planned, developed, released, deployed, and consistently improved with maximum efficiency and effectiveness. #ITIL 4 focuses on the need to deliver value continuously to service customers with business goals in mind during service development, ensuring executives and teams avoid siloed working.
ITIL 4 announced in 2017, and it caused an uproar. #AXELOS had made known that the latest iteration of the framework would be community-driven and would be taking advantage of the global ITIL community’s expertise in operation, service design, transition, continual improvement, and strategy. ITIL 4 addresses issues practitioners face with ITIL V3 by presenting a modernised framework, which is more focused on value co-creation.
Training Creatively offers top quality ITIL 4 online training courses at extremely competitive prices. We provide our ITIL 4 #Foundation #online courses with the needs and convenience of our delegates as our priority. Our accredited trainers support the online courses, and you have the added benefit of a free Foundation exam retake.
Now, look at some of the benefits that the ITIL 4 framework provides:
- Better alignment between business and service providers – Business strategies are better supported and implemented by service providers. Business and IT executives work together to achieve business objectives. The framework also provides in-depth insights into how IT might support other aspects of a business, focusing on collaboration, communication, and holistic management of resources as key pillars in service provision.
- Value co-creation – ITIL 4 provides a flexible structure that optimises the co-creation of value between the service provider and customer; as well as the elimination of siloes practices as resources now work together in value streams and processes, delivering quality products and services in better-integrated ways.
We look forward to providing your ITIL 4 Foundation online course, with trainer support and a free Foundation exam retake.