Any Query

Terms and Conditions is a brand of Creative Consulting and Training Ltd. In using this website and enrolling for your course (s), you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You”, “Delegates”, and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions; and/or using our products or services and emailed or posted these Terms and Conditions. The Company, Ourselves, We and Us, refers to our Company. Party, Parties, or Us, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal (including virtual) meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement 


Our e-mail address,, is the official medium for all communications. Emails will be responded to within eight working hours. Telephone calls to our number on +44 (0) 20 8500 4534 will be responded to within a maximum of four working days. Your email address that you used in enrolling is agreed to be the only official communication medium between you and us. Any other communication, in conflict with information communicated between these two email addresses, are deemed null and void and irrelevant.


We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will only be made use of by us and not be divulged to any third party, other than our stakeholders and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Clients with appropriate written information, hand-outs or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party. Any emails or other promotions sent by this Company to clients will only be in connection with the provision of our services and products.


Exclusions and Limitations

The information on this web site is provided on an as is basis. To the fullest extent permitted by law, this Company:

Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected


PayPal, Cash or personal cheque with Bankers Card, all major Credit/Debit Cards, Bankers Draft or BACS Transfer are all acceptable methods of payment. Our Terms are payment in full within thirty days where specifically contracted. Monies that remains outstanding by the agreed due date will incur late payment interest at the weekly rate of 10% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid thirty days from the date of invoice via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative, legal, court and/or any other costs.

If paying for your course by a debit or credit card, either online or by phone, in a situation where the payment did not go tohough successfully, you agree to us charging your payment card subsequently to collect the payment for your course.

Returned cheques will incur a £50 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only.

Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Corporate Bookings

We have customised agreements with each of our corpoarte clients and adapted to the different courses and course types we offer organisations. Do confirm with us the terms and conditions applicabe to your course when booking courses for your delegates.

Cancellation Policy

Delegates are to give a minimum notice of over 28 days to avoid cancellation charges. Any notice given within 28 days inclusive to the course dates will result in 100% cancellation charges. Course manual charges will be deducted from all payments where such notices are given. Notification are to be made only writing, via email, to We will confirm, by email with venue details, all trainer-led courses (virtual or classroom) at least five days before the scheduled start date. Where there are unusual circumstances that makes a course undeliverable, we will notify delegates as soon as possible before the course starts.

Nature of Agreements (including Refunds Policy)

  1. Where an amount has been agreed to be refunded to a delegate in writing by email only from us, this will be transferred to the delegate in our next monthly cheque payment run after 28 working days (after the last day of the course), after the receipt of the confirmatory refund email from us that the refund request has been processed and approved.
  2. All accreditation exams are done online and delegates will bring their internet-accessible laptops to the venue on the day of the exam for classroom courses. For virtual and online courses, delegates will ensure their laptops are internet -accessible and their webcams (internal is fine) are in working order. All delegates will ensure there is no software restriction (e.g., if they are using work laptops) that prevents them from accessing their online accreditation exams.
  3. We provide tea/coffee/water/biscuits in our classroom courses but do not provide lunches for delegates as delegates have different dietary and cost requirements.
  4. Delegates agree to the receipt of subsequent course marketing information from us with the contact details supplied by delegates when making enquiries or booking their courses with us; as well as with any contact details supplied to us in subsequent communications.
  5. Where we do not have enough delegates for a public course and/or other delegates have notified us they are unable to attend the course; you have also agreed to attending one of the following:
    1. The next monthly course for the course you originally booked at the same venue.
    2. Attending a convenient virtual course to replace the original course booked for on the same course dates.
    3. Attending alternative courses provided in convenient alternative locations and dates.
  6. Delegates that prefer printed paper exams (instead of the online exams) will agree appropriate costs and dates for the exams.
  7. Where we are responsible for booking accreditation exams, we are not responsible for the costs involved in resolving technical issues that might occur during the online accreditation exams. It is possible delegates might be asked to sit such exams again. Completed printed paper exams are sent by recorded delivery to the relevant Examinations Institute and if they get misplaced or lost in transit, delegates might be asked to sit the exams again.
  8. Refunds are agreed to be issued to delegates after one of the options in 5 above was selected and we were unbale to provide the selected alternative course as well.

Course and Exam Information

For the AXELOS, ISACA and APMG exams, do bring your internet-accessible laptop with you on the day of your online Foundation certification exams as well as your official ID (passport or driving license).

Also note that the two-day Practitioner or Re-registration AXELOS and APMG courses is made up of a one-day workshop and the online accreditation exam is the only event on the second day. For the online Practitioner, Re-Registration, Implementation, Assessor and MALC exams, you will need your laptop/computer with internet access and webcam (internal is fine) as well as your ID (passport or driving license) for this exam. This exam can be taken at any convenient time (including weekends and evenings) by delegates from any location (including home), apart from the venue. It is important you ensure there are no software restrictions that will limit or prevent access to the online accreditation exams, particularly if you are using a work laptop.

If you have not yet told us of any special needs you may have relating to the course or the exam, including postal, access, seating, language, reading or writing requirements, do let us know as soon as possible. We will attempt to satisfy such needs or negotiate an acceptable approach, provided we are given enough notice.

If you are attending any of the Scrum courses, you will also be sent your access codes to the online course. The online course is an important part of the full course you booked. Candidates should work through the online course as thoroughly as possible. Any effort you put in before the live physical class will increase the benefit of the training to you. ?The ScrumStudy certification exam is part of the online course and delegates are advised to schedule their exam after the first day of the live physical course.


Unless otherwise stated, the services featured on this website are only available within the named locations, or in relation to postings from the named locations. All advertising is intended solely for the named locations. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by reframing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best of our ability. By using this service, you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Any complaint regarding services or goods must be notified to us by registered letter within eight days after the execution of the service or delivery of the goods; or by email to us at After this period, the complaint will not be observed. Any complaint regarding our invoices must be sent to us by registered letter within 10 days after their receipt; or by email to us at When this does not happen, the invoices are regarded as accepted, without reservation. A complaint can not in any case justify a suspension of payment.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of these areas and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a copyright of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. The brand names and specific services of this Company featured on this web site are trademarked.

Creative Consulting and Training Ltd is a limited liability company registered in England and Wales, Number 07614266, registered office address: Suite 156, Rosden House, 372 Old Street, London EC1V 9AU, United Kingdom.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws of England and Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our Privacy Statement and/or Terms and Conditions, they will be reflected in our website. You are therefore advised to regularly visit our website for the current version of our Terms and Conditions and Privacy Statement as the current versions displayed override earlier versions. You are deemed to be aware of this proviso as you access our website and make use of our products and services.

These terms and conditions form part of the Agreement between the Client and ourselves. By accessing this website and/or enrolling for a course or a corporate booking or Agreement, you are confirming your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Creative Consulting and Training Ltd is a limited liability company registered in England and Wales, Number 07614266, registered office address: Suite 156, Rosden House, 372 Old Street, London EC1V 9AU, United Kingdom.


Our happy clients

" "Amazing trainer. He explained all issues simply and made the whole training process fascinating. I passed with the highest marks I have ever had in any exam." "

- Olu Ogundipe

United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

ITIL®, PRINCE2®, PRINCE2Agile®, AgileSHIFT®, MSP®, M_O_R®P3O®, MoP®, MoV®, RESILIA® are registered trade marks of AXELOS Limited, used under the permission of AXELOS Ltd. All rights reserved.
The Swirl logo®  is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The BRMI, ISO20000, Cloud Computing, SIAM, VeriSM and OBASHI courses on this page are offered by us as a Partner of IT Training Zone Ltd (ATO)
All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..