ITIL 4 is the newest version in the evolution of ITIL, and it released in 2019. ITIL is the most successful service management framework globally, guiding a set of practices designed to support enterprises through digital transformation. For the delivery, as well as the operation of tech-enabled products and services, ITIL 4 is a comprehensive start-to-finish IT service model. By following the ITIL concepts, IT professionals can fulfil a much more significant role, focusing on value co-creation. In the overall business strategy.