At present, the ITIL 4 Foundation version is extremely popular and it was updated in 2019. The Foundation course allows participants to look at IT Service Management as an end-to-end operating model for the delivery, creation, and constant improvement of tech-enabled services and products, leading to co-creation of value. Being one of the leading training providers of ITIL virtual and online Foundation courses in London, we are here to tell you everything you need to know about ITIL 4 so you can get certified.
To start with, let us discuss what exactly ITIL 4 is. If you are unaware, it is the current version that has been developed to help enterprises manage their service management challenges. This new structure offers supporting guidance so that value co-creation can be carried out optimally and new technologies can be implemented more effectively. Stakeholder engagement, integration, versatility, simplicity, and customer collaboration are given more priority in this this updated version.Continue reading “What you need to know about the new ITIL 4 certifications?”