The evolution of ITIL from its previous versions to ITIL 4 marks a significant transformation in IT Service Management (ITSM). This latest iteration embraces modern methodologies, focuses on customer experience, and aligns IT services with broader business strategies. Let’s delve into how ITIL 4 has re-shaped ITSM practices and prepared professionals through its comprehensive training pathways, including the ITIL 4 Foundation course in various formats.
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