Information Technology Infrastructure Library or ITIL is a must-have IT certification in service management. It is a collection of best practices for improving and establishing ITSM processes, principles, roles and practices. ITIL was originally published in the 1980s as a series of books and it became a part of the AXELOS portfolio of certification in later years. This certification is intended to assist companies to create enduring IT environments for change, growth and to scale.
ITIL is an important method to help firms meet the requirements for the ISO 20000 certification. This ensures that IT firms make sure that their ITSM processes cater to the business demands with international best practices. The certification has been updated in 2019 with the launch of ITIL 4. Since 2007, this is the most significant update that has been done to the framework.
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