ITIL® V3 Foundation Online Course

Our ITIL Foundation Online Course has over 95% pass rates. You will be given everything you need to sit and pass your Foundation exam (which is also included). Our online ITIL courses are accredited by AXELOS and offers so much more than online training. Full tutor support is offered throughout your learning.

You can sit for the online Foundation exam at home or in your office using your laptop/computer with a stable internet connection, a web cam and microphone at any convenient time. Let us know when you are ready to book your exam and we will arrange this for you. Your tutor provides support all the way through and will suggest when you are ready. You must pass the ITIL Foundation before you can sit for the ITIL Practitioner, Intermediate and MALC courses’ examinations.

Materials Provided

• Videos
• Quizzes
• Exercises
• Study guides
• Podcasts
• Official Syllabus
• Sample exams
• Case studies
• Tutor email support
• Exam guidance

You have sixty days’ online access to this course.

THE ITIL® FOUNDATION COURSE

"ITIL® is a Registered Trade Mark of AXELOS Limited"

The ITIL® Foundation course consists of presentations, exercises and discussions about the ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.

In 2007 the ITIL® framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:

Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

ITIL® Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.

Benefits for Individuals

• Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
• Increase business productivity, efficiency and effectiveness through more reliable IT services.
• Define processes with clearly documented accountability for each activity to increase efficiency.
• Enable a business to keep pace with change and drive business change to its advantage.
• Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.

Benefits for Organizations

• Align IT services with business priorities to achieve strategic objectives.
• Increase value from the service portfolio while reducing costs and risk.
• Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
• Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
• Improve user and customer satisfaction with IT as well as the end-user perception and brand image.

ITIL® Foundation 2011 Course Content

Candidates can expect to gain knowledge and understanding in the following:

Service Management as a Practice

• Efficient development of new services and the improvement of existing services
• Good practice
• Functions, Roles and Processes

Service Strategy: overall business aims and expectations

• Types of Service Provision
• Service Portfolio Management
• Financial Management
• Demand Management
• Business Relationship Management

Service Design: developing a solution to meet the needs of the business

• Service Catalogue Management
• Supplier Management
• Service Level Management
• Availability Management
• Capacity Management
• IT Service Continuity Management
• Information Security Management
• Design Coordination Management

Service Transition: implementing service designs so that service operations can manage the services

• Service Asset and Configuration Management
• Change Management
• Knowledge Management
• Release and Deployment Management

Service Operation: day to day, business as usual activities

• Incident Management
• Problem Management
• Request Fulfilment
• Event Management
• Access Management
• Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

• CSI Model
• Deming Cycle
• 7 Step Improvement Process

Exam Format

• Multiple choice questions
• 40 questions per paper
• 26 marks required to pass (out of 40 available) - 65%
• 60 minutes duration
• Closed book
• Successful candidates will be awarded 2 credits towards the ITIL® Expert qualification.

Kindly visit our Resources page, https://www.trainingcreatively.com/resources, for:

• Course Syllabus
• Candidate Exam Guidance
• White Papers

Do call us on 020 8500 4534 (UK) or email us on info@trainingcreatively.com for any other information you need.