In the ITSM (Information Technology Service Management) industry, ITIL 4 represents a major paradigm shift. The main objective of Training Creatively’s ITIL course is to help learners stay prepared for the new lifecycles, technologies and agile approaches when it comes to value co-creation. We provide ITIL 4 Foundation training courses that offer a comprehensive and broad curriculum to prepare the candidates for the ITIL 4 examination.
If you are pursuing te ITIL 4 certifications, you need to pay special attention to.
ITIL practices
ITIL practices take up a large percentage of the examination. Therefore, you need to have a good understanding of the different types of changes in Change Management, Service Desk practice, the 3 phases of Problem Management etc. You will find that our Foundation course covers all the required practices for the exam.
Important concepts of Service Management
At the very beginning of the course, we will introduce you to relevant concepts in the relationship between value and service, stakeholders, relationships and definitions like, warranty and utility and so on.
The service value chain
It is crucial for all participants to identify the different elements of the service value chain. You also need to have an understanding of their basic definitions. By having a good knowledge of such areas, you will be able to capture the knowledge and pass the examination easily.
The layout of the exam
Our ITIL 4 Foundation course curriculum is extensive. However, there are only about forty questions that you need to answer in the examination. To pass the examination, you need to know how to define all the important aspects of the service value system, principles, the four dimensions and the service value chain. Throughout the course, you can rely on the expertise and experience of our trained teachers. We are equipped to give you all the guidance that you need to successfully complete the ITIL 4 Foundation training virtual course in London.
Training Creatively’s ITIL 4 Foundation course prepares learners for the certification exam. Additionally, it helps candidates to move further along the path of IT service management. Our Foundation course is a steppingstone to help you achieve success when working in the value- focused ITIL 4 framework. If you need more information regarding our course in London, do not hesitate to reach out to us. We will walk you through the process.