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SIAM – What is Service Integration and Management?

SIAM (Service Integration and Management) is a framework that is used in managing multiple suppliers of IT services. It was initially conceived and developed to help large IT enterprises better control and manage their multi-sourced operations. The type of companies that benefit a lot from implementing SIAM are those with a huge number of diverse internal and external suppliers.

SIAM is not a process, but an adaptation of service management that deals with managing the delivery of services, which is provided by more than one supplier. It is a set of practices and service capability in an approach and model that elaborate, build on and also complement various parts of the ITIL practice.

SIAM is an acronym used to describe Service Integration and Management. It is also referred to by other acronyms like:

  • SMI or Service Management Integration
  • MSI or Multi-Sourcing Integration
  • SMAI or Service Management and Integration
  • SI or Service Integration
  • SI & M or Service Integration & Management

When it comes to handling multiple suppliers of services and integrating them to offer a single business-facing IT enterprise, SIAM is considered to be the best practice  approach. At Training Creatively, we offer online SIAM certification programmes at cost-friendly rates. Our programmes come with complete tutor guidance. You can email your questions and our industry-leading experts will revert at the earliest. You can also sit for the examination from your home, office or anywhere that is convenient for you. The timing can also be adjusted as per your schedule.

Before you sign up for the course, you should know how SIAM works to understand its importance.

Previously, outsourcing was much simpler and the outsourcing-related benefits were mostly limited to cost. In those days, companies preferred to retain the function of SIAM internally. The IT teams collaborated with the suppliers and leased resources whilst entirely owning the strategic, tactical and operational aspects of the services.

Recently, companies have started employing SIAM structures where they give up the strategic, operational, contractual and design aspects of supplier management to the SIAM role who has proven SIAM knowledge and expertise. However, companies tend to retain strategic and tactical processes like business relationship management, portfolio strategy and procurement.

In the developing digital era, hybrid SIAM has begun to take a different flavour and shape. In a conventional IT delivery model, the interface between the business and the supplier is the enterprise IT. However, we are seeing that in the present times, companies are increasingly becoming involved end-to-end transformations while engaging, managing, collaborating, and communicating directly with suppliers.

It is not an exaggeration to say that SIAM has evolved to as-a-service model thanks to the digital transformations. Evolved and improved tools are being introduced to help SIAM in accomplishing its functions and tasks. As it is continually evolving its capabilities to perform service integration and management tasks successfully, professionals and companies need to upgrade themselves as well. This is where Training Creatively’s SIAM training courses can help you. We start from the basics and go all the way to what it has evolved today. You will be given the course manual, customised course materials, the sample examination papers and access to whitepapers and other resources.

With the development of SIAM, its capabilities have increased, and the following are some of the capabilities you need to optimise and build.

  • Manage service integration governance – If you are a multi-sourcing company, you have to establish, define and also adapt the service integration governance, always impacted by change drivers.
  • Handle the service integration organisation – You need to develop, as well as, manage the supplier organisations based on the changing needs of your business.
  • Take care of the business – You must be capable of managing the business demands and create a service portfolio that is aligned with your business requirements.
  • Manage the tools and information – Distributed information need to be handled, as well as, the integration of tools.

If you need any more information regarding Service Integration and Management (SIAM), do not hesitate to contact Training Creatively.