Many organisations source their IT services from multiple service providers. This gives them access to competitively priced, high quality services that allow them to focus on their core business. However, many organisations also struggle to get value from their service providers because they don’t have the right contracts in place, or don’t manage their supply chain effectively.
Service Integration and Management (SIAM) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models.
SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:
The SIAM methodology encompasses:
There are three layers in the SIAM ecosystem:
The SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This SIAM® certification covers themes such as the potential benefits as well as the challenges and risks of implementing Service Integration and Management.
The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the SIAM® Foundation course knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of SIAM in an organisation.
Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.
SIAM is designed to provide insights into the basic processes of understanding, and is therefore especially suitable for:
This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or who want to implement this methodology in an organisation ….in particular those professionals who are already working with IT Service Management processes. The SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.
We offer the following learning alternatives:
Kindly visit our Resources page, https://www.trainingcreatively.com/resources, for:
Do call us on 020 8500 4534 (UK) or email us on firstname.lastname@example.org for any other information you need.
“The Courses on this page are offered by IT Training Zone Ltd, an Accredited Training Organisation of The APM Group Ltd”
" "Excellent course materials, very good trainer, comfortable venue. Of course, I passed with very high marks.""- Sally Temple
United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe
ITIL(R), PRINCE2(R), PRINCE2 Agile(R), MSP(R), M_O_R(R), P3O(R), MoP(R), MoV(R), RESILIATM are registered trade marks of AXELOS Limited, used under the permission of AXELOS Ltd. All rights reserved.
The Swirl logoTM is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The BRMI, ISO20000, DEVOPS, and OBASHI courses on this page are offered by us as a Partner of IT Training Zone Ltd (ATO)
All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.
Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on email@example.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..