Any Query

SIAM FOUNDATION

SIAM® FOUNDATION COURSE

 

Many organisations source their IT services from multiple service providers. This gives them access to competitively priced, high quality services that allow them to focus on their core business. However, many organisations also struggle to get value from their service providers because they don’t have the right contracts in place, or don’t manage their supply chain effectively.

Service Integration and Management (SIAM) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers. SIAM has evolved from the challenges associated with these more complex operating models.

SIAM supports cross-functional, cross-process, and cross-provider integration. It creates an environment where all parties:

  • Know their role, responsibilities and context in the ecosystem
  • Are empowered to deliver
  • Are held accountable for the outcomes they are required to deliver

The SIAM methodology encompasses:

  • Practices
  • Processes
  • Functions
  • Roles
  • Structural elements

There are three layers in the SIAM ecosystem:

  • The Customer organization (including retained capabilities)
  • Service Integrator
  • Service Provider(s)
The course

The SIAM® Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. This SIAM® certification covers themes such as the potential benefits as well as the challenges and risks of implementing Service Integration and Management.

The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem. A candidate who successfully completes the SIAM® Foundation course knows how Service Integration and Management delivers business value and is able to contribute to the implementation and use of SIAM in an organisation.

Candidates should be able to demonstrate knowledge of the fundamental concepts of Service Integration and an understanding of bringing together multiple service providers to strive for a common goal, in order to support the client organisations’ agreed objectives for service delivery.

Target group

SIAM is designed to provide insights into the basic processes of understanding, and is therefore especially suitable for:

This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or who want to implement this methodology in an organisation ….in particular those professionals who are already working with IT Service Management processes. The SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models.

Knowledge Objectives
  • Introduction to Service Integration and Management (SIAM)
  • SIAM implementation roadmap
  • SIAM and its relation to other management practices
  • SIAM roles and responsibilities
  • Processes to support SIAM
  • SIAM challenges and risks

Certification

  • SIAM Foundation Certification

Pre-requisites

  • None

Duration

  • 3 days
COURSE OPTIONS

We offer the following learning alternatives:

    • Online Courses

Kindly visit our Resources page, https://www.trainingcreatively.com/resources, for:

    • Course Syllabus
    • Candidate Exam Guidance
    • White Papers

Do call us on 020 8500 4534 (UK) or email us on info@trainingcreatively.com for any other information you need.

 

BOOK YOUR COURSE BY SELECTING

Our happy clients

" "I have used many training providers for our company's training requirements and trainingcreatively stands out. Absolutely! The best trainer, course materials and customer services.""

- John Stevens
WE DELIVER COURSES IN

United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

ITIL®, PRINCE2®, PRINCE2Agile®, AgileSHIFT®, MSP®, M_O_R®P3O®, MoP®, MoV®, RESILIA® are registered trade marks of AXELOS Limited, used under the permission of AXELOS Ltd. All rights reserved.
The Swirl logo®  is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The APMG-International AgileBA and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. AgileBA is a registered trademark of Agile Business Consortium Ltd. All rights reserved.

The APMG International AgilePM and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved.

The BRM Institute and APMG International Swirl Device logo is a trademark of Business Relationship Management Institute, Inc and The APM Group Limited. All rights reserved. BRMP® is a registered trademark of Business Relationship Management Institute.

The COBIT® 2019 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). The Accredited by APMG International Swirl Device logo is a trademark of The APM Group Limited. All rights reserved. COBIT® is a Trademark of ISACA® registered in the United States and other countries.

The APMG International Facilitation and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International Facilitation is a trademark of The APM Group Limited. All rights reserved.

The APMG International Managing Benefits and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International Managing Benefits is a trademark of The APM Group Limited. All rights reserved.

The APMG International Praxis Framework and Swirl Device logo is a trademark of The APM Group Limited and Praxis Framework Ltd, used under permission of The APM Group Limited. All rights reserved. The Praxis Framework™ is a trademark of Praxis Framework Ltd. All rights reserved.

The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..