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SIAM – What is Service Integration and Management?

SIAM (Service Integration and Management) is a framework that is used in managing multiple suppliers of IT services. It was initially conceived and developed to help large IT enterprises better control and manage their multi-sourced operations. The type of companies that benefit a lot from implementing SIAM are those with a huge number of diverse internal and external suppliers.

SIAM is not a process, but an adaptation of service management that deals with managing the delivery of services, which is provided by more than one supplier. It is a set of practices and service capability in an approach and model that elaborate, build on and also complement various parts of the ITIL practice.

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An introduction to Service Integration and Management (SIAM)

Service Integration and Management (SIAM) ‘s focus is on managing services that are provided by multiple suppliers. SIAM is not a process, but a set of practices, principles and approaches to co-ordinate and manage the delivery of services from various service providers. At Training Creatively, we have noticed that many IT organisations are increasingly adopting good SIAM practices.

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