SIAM (Service Integration and Management) is a framework that is used in managing multiple suppliers of IT services. It was initially conceived and developed to help large IT enterprises better control and manage their multi-sourced operations. The type of companies that benefit a lot from implementing SIAM are those with a huge number of diverse internal and external suppliers.
SIAM is not a process, but an adaptation of service management that deals with managing the delivery of services, which is provided by more than one supplier. It is a set of practices and service capability in an approach and model that elaborate, build on and also complement various parts of the ITIL practice.Continue reading “SIAM – What is Service Integration and Management?”