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ITIL® 4 FOUNDATION COURSE

THE ITIL® 4 CERTIFICATION PROGRAM

This Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme shown below. The Foundation course is a mandatory requirement for all other levels.

COURSE OVERVIEW

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management. The course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 takes you through a more evolved view of a SVS which provides a holistic end-to-end picture of what it entails to contribute to business value, and also integrate concepts from models such as Lean IT, Agile and DevOps.

The course includes:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

WHO SHOULD ATTEND?

The ITIL 4 Foundation Certification Course is designed for all IT practitioners, those seeking a better understanding of IT Service Management education and those looking for a better understanding of how to provide business value; and also, for anyone who is looking to upgrade their ITIL v3 certification and knowledge.

PREREQUISITES

There are no prerequisites to attending the course.

CERTIFICATION EXAM

The exam is a 60-minute, 40 question, multiple-choice exam scheduled on the last day of the course. For online courses, the exam may also be scheduled and completed online. Delegates are required to score at least 65% to be awarded a pass.

COURSE OPTIONS

We offer the following learning alternatives:

  • 2- day Foundation Weekly Courses
  • 2 - day Virtual tutor-led Courses
  • 2 - day Corporate On-site Courses
  • 2 - day Weekend (Saturdays and Sundays only) Courses

 

 

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WE DELIVER COURSES IN

United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

ITIL®, PRINCE2®, PRINCE2Agile®, MSP®, M_O_R®P3O®, MoP®, MoV®, RESILIA® are registered trade marks of AXELOS Limited, used under the permission of AXELOS Ltd. All rights reserved.
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The BRMI, ISO20000, Cloud Computing, SIAM, VeriSM and OBASHI courses on this page are offered by us as a Partner of IT Training Zone Ltd (ATO)
All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..