This article explains the key reasons and importance to train the employees in ITSM or IT Service management.
ITIL stands for IT infrastructure library is globally recognized IT service management, and ITIL training program is owned by Axelos. Considering the industry standards and advice to any enterprises large or small should opt for ITIL certification to equally foot in the global business arena.
Professionals opting for ITILV3 training should understand the various sections in the ITIL training course program. The first module is the ITIL foundation module is prerequisite for all individuals who aspire to complete all levels in ITIL training program to get ITIL certification. It gives brief introduction about IT service management and some fundamentals which will be essential with the subsequent modules. Well there are additionally 5 service lifecycle programs that gives ITIL foundation course a holistic view. The final ITIL foundation exam consists of 40 questions and a minimum score of 65% is expected in order to pass the exam.
The next level in ITIL training is the intermediate level which consists of 9 modules each worth of 3-4 credits. Candidates are expected to complete 15 credits in total to qualify for the ITIL V3 diploma. Well it is often recommended that candidates should have gained two years of experience and have some knowledge about the IT key concepts and sector before attempting this level. However this requirement is not mandatory to apply. The credits have to be earned by attending compulsory ITIL training classes and passing the relevant exams.
The third module is the ITIL V3 diploma or the ITIL expert, this module is commonly known as “managing across the lifecycle”. The candidates will earn 5 credits in the end of this examination. However in order to qualify for ITIL V3 diploma, individuals should have completed at least 2 credits in the ITIL foundation and !5 credits in the intermediate level. The exam format will be conducted in the same way as the previous level.
The final level is the ITIL master and it is the ultimate qualification that can be received in ITIL certification. The requirements for this level are to go beyond professional experience and expertise of the individual. Eligible candidates are selected through reviews, written tests and case studies. ITIL certification of the master level is highly prestigious and only the best are able to pass. Well the candidates are expected to have a minimum of 8 years of professional experience in IT service management.
So, individuals who fit the criteria for various levels of ITIL certification are recommended to opt for ITIL training course which gives a global accreditation. It also enhances their skills and makes the achieve a lot and put them ahead of their peers. It also helps enterprises to decide about investment in the ITIL training courses for their employees to gain and lead in business of IT industries.