ITIL® Foundation Weekday

THE ITIL® FOUNDATION COURSE

ITIL® is a Registered Trade Mark of AXELOS Limited

The ITIL® Foundation course consists of presentations, exercises and discussions about the ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL® framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
ITIL® Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.

Benefits for Individuals

Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.
Increase business productivity, efficiency and effectiveness through more reliable IT services.
Define processes with clearly documented accountability for each activity to increase efficiency.
Enable a business to keep pace with change and drive business change to its advantage.
Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.

Benefits for Organizations

Align IT services with business priorities to achieve strategic objectives.
Increase value from the service portfolio while reducing costs and risk.
Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.
Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.
Improve user and customer satisfaction with IT as well as the end-user perception and brand image.

ITIL® Foundation 2011 Course Content

Pre-requisites

You will be provided pre-course work. In addition, delegates will be required to complete a minimum of 2 hours homework each evening which will be set by the instructor.

Candidates can expect to gain knowledge and understanding in the following:

Service Management as a Practice

Efficient development of new services and the improvement of existing services
Good practice
Functions, Roles and Processes

Service Strategy: overall business aims and expectations

Types of Service Provision
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management

Service Design: developing a solution to meet the needs of the business

Service Catalogue Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management
Design Coordination Management

Service Transition: implementing service designs so that service operations can manage the services

Service Asset and Configuration Management
Change Management
Knowledge Management
Release and Deployment Management

Service Operation: day to day, business as usual activities

Incident Management
Problem Management
Request Fulfilment
Event Management
Access Management
Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

CSI Model
Deming Cycle
7 Step Improvement Process

Exam Format

Multiple choice questions
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

Successful candidates will be awarded 2 credits towards the ITIL® Expert qualification.

Course Fee Includes:

Pre-course material
Accredited course with accredited trainer
Best quality course materials
Comfortable and conducive venues with good transportation links
ITIL® Examination fee and Certificate
Refreshments
Official Course Manual
Free Foundation exam retake

COURSE OPTIONS

We offer the following learning alternatives:

3-day Foundation Weekly Courses
3-day Virtual tutor-led Courses
3-day Corporate On-site Courses
2-day Weekend Course (Saturday and Sunday)
Online Courses

Kindly visit our Resources page, https://www.trainingcreatively.com/resources, for:

Course Syllabus
Candidate Exam Guidance
White Papers

Do call us on 020 8500 4534 (UK) or email us on info@trainingcreatively.com for any other information you need.

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COBIT 2019 FOUNDATION
COBIT 2019 BRIDGE COURSE
COBIT 2019 DESIGN AND IMPLEMENTATION
IMPLEMENTING THE NIST CYBERSECUTITY FRANEWORK USING COBIT 2019

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Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..

ITIL® V3 Foundation Weekday