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Facilitation® course and exam

On average we spend four hours in meetings a week and deem two thirds of this unnecessary*. Topics discussed in unproductive meetings and workshops that fail to meet objectives often need to be revisited, further decreasing productivity.

Our Facilitation Training and Certification provides the structure to enable specialists and managers alike to facilitate groups, meetings and events effectively – increasing productivity and helping these activities achieve the desired outcomes. Based on the publication “Facilitation: Develop Your Expertise”, our Facilitation qualifications equip individuals with the valuable tools, techniques and skills needed to become a confident facilitator.

The ‘Process Iceberg®’ methodology covered in the training was developed with experts in the field and takes a pragmatic and practical approach.


Certify your ability to:

  • Enhance productivity.
  • Enable effective problem solving.
  • Increase your organisation’s ability to undertake business processes improvement and ensure engagement from people.
  • Enhance project management delivery.
  • Encourage buy-in and commitment to business goals and objectives.


Having effective working relationships with people at work can be tricky to manage. Effective group facilitation requires certain abilities to manage the interaction of challenging conversations. These abilities help a great deal to the organization as a whole.

  • There is more productivity. Having a facilitator with good facilitation skills guide the process provides focus and a sense of deliberateness to the conversation.
  • Saves time. By investing in a facilitator, you will actually spend?less time in both meetings and doing damage control outside the meeting.
  • Having better outcomes. The facilitator ensures that all opinions are heard and that there is no process loss. A good facilitator aims for a collaborative harmony, which the decision has been thoroughly discussed and everyone is willing to support and live with it.
  • Increased commitment from the team. A facilitator should believe that the answer lies within the collective intelligence of the team with which the probability of successful completion increases dramatically.
  • Having less stress. Facilitators focus on the process the employees do not have to. One can fully engage in the content of the discussion knowing that the facilitator is familiar to all aspects of the team process.
  • Ability to create better relationships. At the end of the day, people not only wants to feel good about the outcomes achieved but also feel good about the people they worked with.Facilitators with their facilitation skills are great at managing the team dynamics to ensure a collaborative and supportive environment.
The Key Things You Will Learn:
  • How to explain the Process Iceberg model and its relevance to helping a group achieve its Task objectives.
  • How to outline a plan for the contracting meeting with a client, and for setting up the logistics of an event.
  • How to identify appropriate roles, behaviours and contracts between Facilitator, Task Leader and group.
  • How to draft an Agenda Process plan for a group’s work session in terms of Process, taking proper account of Task Uncertainty/Complexity/Certainty and the level of group Process Awareness.
  • How to distinguish clearly and accurately between ‘Task’ and ‘Process’ issues, and state how an effective Facilitator should respond to each.
  • How to formulate good quality feedback, using the Feedback Model, reverse feedback and creating SPOs to introduce Process to support the Task.
  • How to recognize behaviours of individual group members which indicate particular personality types and related preferences.
  • How to describe how to use the Process Iceberg model to avoid and address problems in meetings.
  • How to review a meeting using the Process Iceberg, using this Process to indicate the group’s Process maturity.
  • How to list the key characteristics of an effective Facilitator.
  • How to explain the Process, uses, rationale, advantages and limitations of Models, Tools and Techniques included in the Foundation syllabus.
Exam Format:
  • Exam Requirement: None
  • Multiple-choice (objective) testing
  • 50 questions per paper
  • 25 marks required to pass (out of 50 available) pass mark - 50%
  • 40 minutes duration
  • Closed book.

We offer the following learning alternatives:

  • 2-day weekly and weekend classroom courses
  • 2-day virtual tutor-led weekly and weekend courses
  • 2-day corporate on-site courses
  • 365-day self-paced e-learning online course
  • Apply Process Iceberg thinking to help a group achieve its goals.
  • Recognise where facilitation is or is not an appropriate response to organizational needs and work effectively with strategic information to apply facilitation in organization settings.
  • Plan meetings with a client to understand the Task needs and set up the logistics of an event.
  • Contribute helpfully to establishing a Contract with the Task Leader and with the group.
  • Design a facilitated event.
  • Work effectively with other Facilitators to apply facilitation in larger group settings.
  • Respond to situations which arise during an event, making good Process decisions which secure Task outcomes.
  • Develop effective interaction and decision-making in the group by using appropriate communication Tools.
Exam Format:
  • Exam Requirement: Foundation Exam Pass
  • Multiple choice (objective) testing
  • 8 question areas with 10 question items per question area - all question items will be worth 1 mark, making the total number of marks available per paper 80
  • 40 marks required (out of 80 available) to pass - 50%
  • Two-and-a-half hours’ duration
  • Open book exam

We offer the following learning alternatives:

  • 2-day weekly and weekend classroom courses
  • 2-day virtual tutor-led weekly and weekend courses
  • 2-day corporate on-site courses
  • Official Course Manual
  • Foundation Exam retake Guarantee
  • Practitioner Exam Retake Guarantee
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual and classroom courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

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