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This three-day course prepares you for the examination leading to the ITIL 4 Create Deliver and Support Certificate in IT Service Management. The course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).    


For an organization to effectively create, deliver and support its products and services it is essential to understand value and how value is created across each of the activities in the Service Value Chain. This course describes how value streams can be built and managed in a holistic way and how iterations and feedback loops can be implemented. It looks at various aspects including development, testing, knowledge, customer and employee feedback, new technologies, sourcing, etc.

Target audience

•    Those involved in the management and operations of IT-enabled and digital services
•    Those responsible for the end-to-end delivery of products and services, including development, deployment and monitoring and support
•    Those responsible for assuring that services are delivered and supported according to agreed levels

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s 4 service value system (SVS) business model:

•    Service design price and orchestration
•    Software development and management
•    Deployment management
•    Release management
•    Service validation and testing
•    Change enablement
•    Service Desk
•    Incident management 
•    Problem management
•    Knowledge management
•    Service level management
•    Monitoring and event management


As part of the course, delegates will be prepared for and can take the ITIL 4 Specialist: Create, Deliver and Support module examination. The exam is a closed book examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.


To be eligible for this ITIL Specialist training, applicants should have passed the ITIL 4 Foundation examination and attended an accredited training course for this module

Course Fee Includes:

•    Pre-course material
•    Official courser manual
•    Accredited course with accredited industry-leading trainer
•    Best quality course materials
•    Comfortable and conducive venues with good transportation links
•    Official examination fees and certificate
•    Refreshments


•    We offer the following learning alternatives:
•    3 Virtual and Classroom Weekly Courses
•    3 Virtual and Classroom Corporate On-site Courses
•    3 day Virtual and Weekends Courses
•    Online E-learning  Courses

Kindly visit our Resources page,, for:

•    Course Syllabus
•    Candidate Exam Guidance
•    White Papers



United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

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The BRMI, ISO20000, Cloud Computing, SIAM, VeriSM and OBASHI courses on this page are offered by us as a Partner of IT Training Zone Ltd (ATO)
All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..