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ITIL4 CREATE, DELIVER AND SUPPORT COURSE

Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology, processes and people, and the practices that contribute towards the optimal service delivery.

Using ITIL4 principles and practices service delivery is aligned with demand for value from the customer, resources are best utilised and techniques/methods such as DevOps, iterative feedback loops etc are leveraged to increase capability throughout the organisation.

 

FOR INDIVIDUALS

Benefits include:

  • Acquiring knowledge, techniques and service management principles in ITIL in the area of Create, Deliver and Support in value creation in the organisation.
  • Achieving the top industry qualification in ITIL Service Management.

FOR ORGANISATIONS

Benefits include:

  • Improved performance
  • Increased efficiencies
  • Increased effectiveness
  • Better trained and motivated trained staff
  • Increased Return on Investment in IT
  • Understand how to plan and build a service value stream to create, deliver and support services
  • Know how relevant practices contribute to creation, delivery and support across the ITIL Service Value System and value streams
  • Know how to create, deliver and support services
  • Exam Format:

    • Accreditation examination provided by PEOPLECERT.
    • The exam is a closed book examination
    • 90 minutes in duration and consists of 40 multi-choice questions.
    • Successful candidates will need to score 28 or more out of 40 to pass.
    • Additional 15 minutes for some eligible candidates.
    • To sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.

We offer the following learning alternatives:

  • 3-day weekly and weekend classroom courses
  • 3-day virtual tutor-led weekly and weekend courses
  • 3-day corporate on-site courses
  • 365-day self-paced e-learning online courses
  • Official Course Manual
  • Foundation Exam retake Guarantee
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual and classroom courses

VAT will be added at the standard rate to the course fee

Do visit our Exam Centre to try out sample questions

You should find our course blogs highly informative.

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WE DELIVER COURSES IN

United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

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The BRMI, ISO20000, Cloud Computing, SIAM, VeriSM and OBASHI courses on this page are offered by us as a Partner of IT Training Zone Ltd (ATO)
All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..