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ITIL4 SPECIALIST DRIVE STAKEHOLDER VALUE COURSE

This three-day course prepares you for the examination leading to the ITIL 4 Drive Stakeholder Value Certificate in IT Service Management. The course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS). For an organization to effectively drive stakeholder value, it is essential to understand value and how value is created across each of the activities in the Service Value Chain.

FOR INDIVIDUALS

Benefits include:

  • Acquiring knowledge, techniques and service management principles in ITIL in the area of Drive Stakeholder Value in value creation in the organisation.
  • Achieving the top industry qualification in ITIL Service Management.

FOR ORGANISATIONS

Benefits include:

  • Improved performance
  • Increased efficiencies
  • Increased effectiveness
  • Better trained and motivated trained staff
  • Increased Return on Investment in IT
  • Increased customer satisfaction and loyalty
  • Understand how customer journeys are designed
  • Learn how to target markets and stakeholders
  • Understand how to foster stakeholder relationships
  • Learn how to shape demand and define service offerings
  • Understand how to align expectations and agree details of services
  • Learn how to onboard and off-board customers and users
  • Understand how to act together to ensure continual value co-creation (service consumption / provisioning)
  • Learn how to realise and validate service value
  • Exam Format:

    • Accreditation examination provided by PEOPLECERT.
    • The exam is a closed book examination
    • 90 minutes in duration and consists of 40 multi-choice questions.
    • Successful candidates will need to score 28 or more out of 40 to pass.
    • Additional 15 minutes for some eligible candidates.
    • To sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.

We offer the following learning alternatives:

  • 3-day weekly and weekend classroom courses
  • 3-day virtual tutor-led weekly and weekend courses
  • 3-day corporate on-site courses
  • 365-day access to our self-paced online e-learning Foundation courses with 1 day virtual Practitioner courses for the e-learning online Practitioner courses
  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365-day access to our self-paced online e-learning Foundation courses with 1 day virtual Practitioner courses for the e-learning online Practitioner courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

You should find our course blogs highly informative.

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WE DELIVER COURSES IN

United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

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All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..