IT sectors have so many surprises one of which is ITIL i.e. Information Technology Infrastructure Library. We know library takes us to a room surrounded by books; similarly ITI Library contains set of volumes which explains a framework pertaining to delivery of IT services.
Just like PRINCE2, it was developed by CCTA i.e. Central Government and Telecommunication Agency in 1980. This library started with 3 books and then modified and released to make them the best source, it contains variety of knowledge and information to give best practices in IT. ITIL V3 came into existence as government was increasingly dependent on IT but there was deprivation of standard procedures, more expensive and possessed errors. Keeping in view of private and public sectors it was not commercialized.
ITIL is aligned with the needs of business; it is about implementing and measuring to take care of compliance and improvement. The important aspect of ITIL is to provide best services to clients from planning and guidelines specially designed for long term improvement. Recovery of disaster is made to maintain and sustain growth. Well all the above things come under Service Delivery.
The next thing Support is to be taken care. ITIL Training provides service desk software which rapidly responds and manages problems. It has an holistic and integrated approach which can easily address issues of the customer.
The third step in ITIL methodology is implementation and planning. Proactive approach is the best practice which is directly related to service management. ITIL V3 Training examines tasks and issues in advance by planning and implementing, and it is followed by improving cultural and organisational changes. It uses proper vision for developing the strategy. Advanced technology is used to secure data and it is reliable on electronic media. All the risks were assessed at all levels of it and guarded properly.
The final ITIL volume is the business prospective which includes better understanding covering business relationship management, outsourcing and partnership. Through continuous improvement of information and services this technique is more effective to achieve a company’s goals and objectives.
Managing application is an expensive process, developing and operating with cost effective way should always has to be maintained. Hence one can add value to business with modular approach in ITIL training.