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Designing Success: How the BCS Foundation Certificate in User Experience Course Boosts Careers and Businesses

Think about the last time you abandoned an online checkout because the process was too complicated. Or when you gave up on a mobile app because it was confusing to navigate. These aren’t just minor annoyances—these moments cost businesses real money, loyalty, and reputation.

According to research, every £1 invested in UX brings an average return of £100. Yet many organisations still underestimate the importance of user experience, leaving opportunities—and customers—on the table.

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