Any Query

ITIL 4 SPECIALIST: ACQUIRING AND MANAGING CLOUD SERVICES

    The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity.

    Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL 4 Specialist: Acquiring & Managing Cloud Services, will incorporate the corresponding Digital Core Guidance (eBook). The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate can take advantage of several features available like annotation, highlighting, etc.

FOR INDIVIDUALS

Benefits include:

  • Analyse available solutions and potential benefits using a vendor-neutral approach.
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.

FOR ORGANISATIONS

Benefits include:

  • Effectively identify, select, and deliver optimized cloud services.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

    Module 1: Course Introduction

    • Let’s Get to Know Each Other.
    • Course Overview
    • Course Learning Objectives
    • Target Audience
    • ITIL® 4 Certification Scheme
    • Course Structure
    • Cloud Customer Journey
    • Course Components
    • Course Agenda
    • Exam/Assessment Details

    Module 2: Key Concepts of Cloud

    • Introduction to Cloud.
    • Types of Cloud Solution
    • Governance and Shared Responsibility
    • The Cloud Consumer Journey

    Module 3: Explore: Can the organization benefit from the cloud?

    • Cloud’s Role in Strategy
    • Cloud Strategies
    • Setting the Strategic Scope
    • Cloud Strategic Positioning
    • Value: Outcomes, Costs, and Risks
    • Formulating the Initial Cloud Strategy

    Module 4: Engage: Meeting a Cloud Service Provider

    • Understanding the CSP Landscape
    • Types of Services to be Considered
    • Defining Requirements for Cloud Services
    • Request for Information and Proof of Concept
    • Conducting a Cloud Readiness Assessment
    • Engaging with Cloud Service Providers
    • Reviewing the Cloud Strategy and Cloud Service Requirements

    Module 5: Offer: Selecting the Right Services and Service Provider

    • Minimum Return on Investment (ROI)
    • Communicating Requirements
    • Request for Proposal
    • Reviewing Proposals
    • ROI of Proposed Cloud Services
    • Business Case for Cloud Services

    Module 6: Agree: Negotiating and Planning

    • Agreeing and Planning Value Co-creation
    • Negotiating and Agreeing a Cloud Service
    • Cloud Service Agreements
    • Shared Responsibility Model
    • Roles and Responsibilities Map
    • Charging Models

    Module 7: Onboard (and Offboard): Moving to the Cloud

    • General Considerations for Onboarding
    • Migrating to Cloud as a Part of an Onboarding Initiative
    • Security and Compliance Considerations

    Module 8: Co-create: Enabling Value

    • Operating Model Alignment
    • Value Co-creation Map for Cloud
    • Value Co-creation Drivers in Practice
    • Managing the Optimization of Cloud Service Consumption
    • Managing Cloud Service Quality
    • Using Cloud Tools for Value Co-creation

    Module 9: Realize: Measuring and Improving

    • Maintaining Operating Model Alignment
    • VUCA and the Value Co-creation Map
    • Continual Improvement and the Value Co-creation Map for Cloud
  • Accreditation examination provided by PEOPLECERT on behalf of AXELOS.
  • The exam is a closed book examination
  • 90 minutes in duration and consists of 40 multi-choice questions.
  • Successful candidates will need to score 26 (65%) or more out of 40 to pass.
  • Additional 23 minutes for some eligible candidates.
  • The candidate must have attended accredited training for the ITIL® 4 Specialist: Acquiring and Managing Cloud Services course.

We offer the following learning alternatives:

  • 3-day weekly and weekend classroom courses
  • 3-day virtual tutor-led weekly and weekend courses
  • 3-day corporate on-site courses
  • 365-day access to our self-paced online e-learning Foundation courses with 1 day virtual Practitioner courses for the e-learning online Practitioner courses
  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365-day access to our self-paced online e-learning Foundation courses with 1 day virtual Practitioner courses for the e-learning online Practitioner courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

You should find our course blogs highly informative.

BOOK YOUR COURSE BY SELECTING

WE DELIVER COURSES IN

United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

ITIL®, PRINCE2®, PRINCE2Agile®, AgileSHIFT®, MSP®, M_O_R®P3O®, MoP®, MoV®, RESILIA® are registered trade marks of AXELOS Limited, used under the permission of AXELOS Ltd. All rights reserved.
The Swirl logo®  is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The APMG-International AgileBA and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. AgileBA is a registered trademark of Agile Business Consortium Ltd. All rights reserved.

The APMG International AgilePM and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. AgilePM® is a registered trademark of Agile Business Consortium Limited. All rights reserved.

The BRM Institute and APMG International Swirl Device logo is a trademark of Business Relationship Management Institute, Inc and The APM Group Limited. All rights reserved. BRMP® is a registered trademark of Business Relationship Management Institute.

The COBIT® 2019 logo is a trademark of Information Systems Audit and Control Association® (ISACA®). The Accredited by APMG International Swirl Device logo is a trademark of The APM Group Limited. All rights reserved. COBIT® is a Trademark of ISACA® registered in the United States and other countries.

The APMG International Facilitation and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International Facilitation is a trademark of The APM Group Limited. All rights reserved.

The APMG International Managing Benefits and Swirl Device is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. APMG International Managing Benefits is a trademark of The APM Group Limited. All rights reserved.

The APMG International Praxis Framework and Swirl Device logo is a trademark of The APM Group Limited and Praxis Framework Ltd, used under permission of The APM Group Limited. All rights reserved. The Praxis Framework™ is a trademark of Praxis Framework Ltd. All rights reserved.

The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved. The APMG International Change Management and Swirl Device logo is a trademark of The APM Group Limited, used under permission of The APM Group Limited. All rights reserved.

All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..