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    The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity.

    Starting from 1 February 2022, exam vouchers for AXELOS Certifications, including ITIL 4 Specialist: Acquiring & Managing Cloud Services, will incorporate the corresponding Digital Core Guidance (eBook). The Core Guidance eBook acts as a valuable source for candidates in their day-to-day work, long after their exam has finished. It becomes available in the candidate’s PeopleCert account, upon exam purchase and the candidate can take advantage of several features available like annotation, highlighting, etc.


Benefits include:

  • Analyse available solutions and potential benefits using a vendor-neutral approach.
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework.


Benefits include:

  • Effectively identify, select, and deliver optimized cloud services.
  • Adopt a customer-focused end-to-end cloud procurement user journey.

    Module 1: Course Introduction

    • Let’s Get to Know Each Other.
    • Course Overview
    • Course Learning Objectives
    • Target Audience
    • ITIL® 4 Certification Scheme
    • Course Structure
    • Cloud Customer Journey
    • Course Components
    • Course Agenda
    • Exam/Assessment Details

    Module 2: Key Concepts of Cloud

    • Introduction to Cloud.
    • Types of Cloud Solution
    • Governance and Shared Responsibility
    • The Cloud Consumer Journey

    Module 3: Explore: Can the organization benefit from the cloud?

    • Cloud’s Role in Strategy
    • Cloud Strategies
    • Setting the Strategic Scope
    • Cloud Strategic Positioning
    • Value: Outcomes, Costs, and Risks
    • Formulating the Initial Cloud Strategy

    Module 4: Engage: Meeting a Cloud Service Provider

    • Understanding the CSP Landscape
    • Types of Services to be Considered
    • Defining Requirements for Cloud Services
    • Request for Information and Proof of Concept
    • Conducting a Cloud Readiness Assessment
    • Engaging with Cloud Service Providers
    • Reviewing the Cloud Strategy and Cloud Service Requirements

    Module 5: Offer: Selecting the Right Services and Service Provider

    • Minimum Return on Investment (ROI)
    • Communicating Requirements
    • Request for Proposal
    • Reviewing Proposals
    • ROI of Proposed Cloud Services
    • Business Case for Cloud Services

    Module 6: Agree: Negotiating and Planning

    • Agreeing and Planning Value Co-creation
    • Negotiating and Agreeing a Cloud Service
    • Cloud Service Agreements
    • Shared Responsibility Model
    • Roles and Responsibilities Map
    • Charging Models

    Module 7: Onboard (and Offboard): Moving to the Cloud

    • General Considerations for Onboarding
    • Migrating to Cloud as a Part of an Onboarding Initiative
    • Security and Compliance Considerations

    Module 8: Co-create: Enabling Value

    • Operating Model Alignment
    • Value Co-creation Map for Cloud
    • Value Co-creation Drivers in Practice
    • Managing the Optimization of Cloud Service Consumption
    • Managing Cloud Service Quality
    • Using Cloud Tools for Value Co-creation

    Module 9: Realize: Measuring and Improving

    • Maintaining Operating Model Alignment
    • VUCA and the Value Co-creation Map
    • Continual Improvement and the Value Co-creation Map for Cloud
  • Accreditation examination provided by PEOPLECERT on behalf of AXELOS.
  • The exam is a closed book examination
  • 90 minutes in duration and consists of 40 multi-choice questions.
  • Successful candidates will need to score 26 (65%) or more out of 40 to pass.
  • Additional 23 minutes for some eligible candidates.
  • The candidate must have attended accredited training for the ITIL® 4 Specialist: Acquiring and Managing Cloud Services course.

We offer the following learning alternatives:

  • 3-day weekly and weekend classroom courses
  • 3-day virtual tutor-led weekly and weekend courses
  • 3-day corporate on-site courses
  • 365-day self-paced e-learning online courses
  • Official Course Manual
  • Foundation Exam retake Guarantee
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual, classroom courses and corporate on-site courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

You should find our course blogs highly informative.



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