It is a prerequisite that delegates hold the ITIL® Foundation Certificate in IT Service Management or the version 2 to version 3 bridge equivalent.
Please note that delegates are advised to purchase and read the following publication in advance of the course: ITIL Service Strategy 2011 Edition and the Service Transition 2011 Edition.
It is recommended that Intermediate courses require 2 hours of home study each evening.
The course forms part of the ITIL® Intermediate qualification programme. Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification. The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes and allowed the use of a dictionary). The pass mark is 70% or more.
Candidates can expect to gain knowledge and understanding in the following:
Understand the strategy of differentiating value-creation (attributes, perceptions and preferences) in the customer’s mind Recognize what are assets and how to use them to create value Be able to define the three types of service providers and how/where they are used Comprehend value chain models and the vertical integration strategy they provide Grasp the fundamental aspects of service strategy and be able to define them
Be able to create services/strategies related to a customer’s needs How to utilize assets (service and customer) to influence value creation How to use service archetypes to design a strategy based on asset-based and utility based positioning What strategies can be used to define market spaces by focusing services to support business outcomes
How to mutually reinforce capabilities and resources so that service management will be treated as a strategic assets Ability to conduct a strategic assessment related to investment and financial business constraints Performing an analysis of a customer’s needs, market spaces and alignment with business strategy to develop expansion and growth forecasts
Be able to enhance and add value to a shared imperatives framework for business and IT Create, implement and measure service and financial demand modelling so that funding variations related to changes in demand can be quantified Provide analysis and guidance to determine how to select the appropriate IT funding models
Have the ability to identify the strategic need as well as build a case for a Service Portfolio Design and implement a Service Portfolio management environment that includes all the methods: define, analyse, approve and charter.
Build a case for implementing demand management related to customer and/or market space requirements Ability to develop a capabilities based demand management strategy for a company Be able to integrate and relate all aspects of a Service Catalogue and Service Pipeline to demand and capacity Be able to design and implement service packages as well as to determine when/where/how service packages should be introduced and used
Benefits in enrolling with us includes:
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The BRMI, ISO20000, Cloud Computing, SIAM, VeriSM and OBASHI courses on this page are offered by us as a Partner of IT Training Zone Ltd (ATO)
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Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on email@example.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..