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    This module helps address sustainability challenges in relation to digital and IT strategies, tactics, and operations.

    The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.


Benefits include:

  • Obtain a practical grounding in the key principles of sustainability.
  • Conduct a full cost-benefit analysis identifying potential risks and opportunities using best practice guidance.


Benefits include:

  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services.
  • Effectively address VUCA challenges through sustainable strategies, procurement, products, and practices.

    Module 1: Course Introduction

    • Let’s Get to Know Each Other.
    • Course Overview
    • Course Structure
    • Course Agenda
    • Course Components
    • Assessment Details

    Module 2: Key Concepts of Sustainability

    • Sustainability - An Introduction
    • Sustainable Development
    • Sustainability and Corporate Social Responsibility
    • Digital Technology, IT Services, and Sustainability

    Module 3: What is vision?

    • Role and Structure of the Sustainability Vision
    • Defining the Sustainability Vision
    • Role of Sustainable Development Goals
    • Sustainability Models, Issues, and Concepts
    • Digital Sustainability
    • Materiality Assessment
    • Stakeholders Engagement and Commitment

    Module 4: Where are we now?

    • Materiality Assessment
    • Sustainability Risk Assessment
    • Due Diligence
    • Stakeholder Analysis and Mapping
    • External Assessment
    • SWOT Analysis
    • Audits and Reports

    Module 5: Where do we want to be?

    • Defining Sustainability Objectives
    • Selecting and Prioritizing Sustainability Objectives
    • Justifying the Sustainability Objectives

    Module 6: How do we get there?

    • Strategies for Sustainability
    • Embedding sustainability into the SVS
    • Planning Recommendations

    Module 7: Take Action

    • Taking Sustainable Action
    • Sustainability In VUCA Environments
    • Ongoing Activities While Pursuing Sustainability Goals

    Module 8: Did we get there?

    • Sustainability Measurement
    • Sustainability Reporting

    Module 9: How do we keep the momentum going?

    • Continuous Orientation
    • Governance and Audit
    • Communication
    • Collaboration
    • Innovation
    • Staying up to Date
  • Accreditation examination provided by PEOPLECERT .
  • The exam is a closed book examination
  • 60 minutes in duration and consists of 35 multi-choice questions.
  • Successful candidates will need to score 26 (65%) or more out of 40 to pass.
  • Additional 15 minutes for some eligible candidates.
  • • There are no prerequisites for studying the Sustainability in Digital & IT module. The relevant key concepts from the ITIL 4 framework will be covered as part of the module, making it accessible to anyone interested in gaining critical skills in this area.

We offer the following learning alternatives:

  • 3-day weekly and weekend classroom courses
  • 3-day virtual tutor-led weekly and weekend courses
  • 3-day corporate on-site courses
  • 365-day self-paced e-learning online courses
  • Official Course Manual
  • Foundation Exam retake Guarantee
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual and classroom courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

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