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ITIL® 4 Specialist: Monitor, Support and Fulfil Course and Exam

ITIL

The ITIL® 4 Specialist: Monitor, Support and Fulfil course is designed to equip IT professionals with the necessary skills to establish effective cross-practice collaboration and optimize service value streams within organizations. This specialized module encompasses five key ITIL Management Practices.

  • Incident Management
  • Service Desk
  • Service Request Management
  • Monitoring and Event Management
  • Problem Management

Participants will gain insights into both strategic and operational levels of these practices, maximizing their value and impact.

FOR INDIVIDUALS

Benefits include:

  • Develop a comprehensive understanding of the key concepts, principles, and challenges within the five ITIL Management Practices.
  • Learn to ensure stakeholders comprehend the strategic and operational requirements for co-creating value and achieving business objectives.
  • Gain proficiency in integrating these practices into organizational value streams.
  • Identify interfaces and synergies across the five practices.
  • Apply metrics and success factors to improve practice performance.
  • Utilize the ITIL Maturity Model to measure, assess, and enhance the capability of covered practices.

FOR ORGANISATIONS

Benefits include:

  • Enhance performance and efficiency in ITIL Management Practices.
  • Foster a culture of collaboration, innovation, and adaptability.
  • Realize tangible returns on IT investments through optimized service delivery processes.
  • Define the key concepts, principles, value, and challenges of the five ITIL Management Practices.
  • Ensure stakeholders understand the strategic and operational requirements for value creation.
  • Integrate the practices into organizational value streams.
  • Identify interfaces and synergies across the five practices.
  • Apply metrics and success factors to improve practice performance.
  • Measure, assess, and develop practice capability using the ITIL Maturity Model.

Exam Format:

  • Format: Multiple-choice questions
  • 60 questions
  • Multiple-choice
  • Passing score: 39 out of 60 (65%)
  • Duration:90 minutes
  • Closed book exam

To enroll in the ITIL® 4 Specialist: Monitor, Support and Fulfil course, candidates must have previously obtained the ITIL 4 Foundation Certificate in IT Service Management or ITIL 4 Managing Professional Transition Certificate.

We offer the following learning alternatives:

  • day weekly and weekend classroom courses
  • day virtual tutor-led weekly and weekend courses
  • day corporate on-site courses
  • 365-day self-paced e-learning online courses
  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual, classroom courses and corporate on-site courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

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United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

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All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..