The ITIL 4 Practitioner: Service Request Management course is meticulously crafted to empower IT professionals with comprehensive expertise in efficiently managing predefined, user-initiated service requests, thereby ensuring the maintenance of agreed service quality standards. Through this specialized module, participants delve into establishing clear and structured methods of working, strategically reducing costs associated with request handling, and fostering higher levels of user satisfaction by meeting realistic fulfillment expectations. By adeptly fulfilling SLAs with service consumers and enhancing service quality, individuals can significantly enhance their organization's reputation while gaining the tools to measure, assess, and enhance the Service Request Management practice capability utilizing the ITIL Maturity Model, thereby positioning themselves as invaluable assets within their organizations and the broader IT industry landscape.
FOR INDIVIDUALS
Benefits include:
FOR ORGANISATIONS
Benefits include:
Exam Format:
To enroll in the ITIL 4 Practitioner: Service Request Management course, candidates must have previously obtained the ITIL 4 Foundation certification or ITIL 4 Managing Professional Transition Certificate.
We offer the following learning alternatives:
VAT will be added at the standard rate to the course fee.
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