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ITIL® 4 Practitioner: Service Desk Course and Exam

ITIL

The ITIL® 4 Practitioner: Service Desk course offers a comprehensive exploration of the pivotal role of service desks in facilitating seamless interactions between service providers and users within dynamic organizational landscapes. Delving deep into the intricacies of service relationship management, this specialized module equips IT professionals with a robust understanding of Service Desk principles, practices, and challenges, enabling them to orchestrate effective communication channels, capture incident demand efficiently, and apply performance metrics for continual enhancement. Through a blend of theoretical insights and practical applications, participants emerge equipped not only to optimize user and customer experiences but also to bolster organizational resilience and competitiveness in today's high-velocity digital environments.

FOR INDIVIDUALS

Benefits include:

  • Gain a deep understanding of Service Desk principles and practices, essential for managing service relationships effectively.
  • Enhance expertise in ITIL Service Management, positioning oneself as a valuable asset within the organization.

FOR ORGANISATIONS

Benefits include:

  • Improve user and customer experiences through efficient Service Desk operations.
  • Cultivate a culture of effective communication and service excellence, driving organizational success.
  • Achieve measurable improvements in service delivery and customer satisfaction.
  • Define key concepts, principles, and challenges of Service Desk.
  • Capture demand for incident resolution and service requests effectively.
  • Establish and maintain communication channels between service providers and users.
  • Enable efficient and convenient communications to enhance user experiences.
  • Apply Service Desk metrics for performance improvement.
  • Measure and develop Service Desk capabilities using the ITIL Maturity Model.

Exam Format:

  • 20 multiple-choice questions.
  • Passing score: 13 out of 20 (65%).
  • Duration: 30 minutes.
  • Closed book exam.

To enroll in the ITIL® 4 Practitioner: Service Desk course, candidates must hold the ITIL 4 Foundation certification or the ITIL 4 Managing Professional Transition Certificate.

We offer the following learning alternatives:

  • 3-day weekly and weekend classroom courses
  • 3-day virtual tutor-led weekly and weekend courses
  • 3-day corporate on-site courses
  • 365-day self-paced e-learning online courses
  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual, classroom courses and corporate on-site courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

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All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on info@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..