The ITIL 4 Practitioner: Monitoring and Event Management course is designed to equip IT professionals with the necessary skills to systematically observe services and service components, record, report, and respond to changes identified as events. This specialized module enables participants to detect early warnings of IT service interruptions or degradation, improving service availability and enabling proactive or early detection of incidents and problems. Through this course, individuals will gain insights into understanding service health, boosting availability and performance reporting, and reducing the cost of outages. Additionally, it focuses on raising visibility and managing dependencies impacting service value stream performance. By utilizing the ITIL Maturity Model, participants can measure, assess, and develop Monitoring and Event Management practices within their organizations.
FOR INDIVIDUALS
Benefits include:
FOR ORGANISATIONS
Benefits include:
The course covers the following key areas:
Exam Format:
To enroll in the ITIL 4 Practitioner: Monitoring and Event Management course, candidates must have previously obtained the ITIL 4 Foundation certification or ITIL 4 Managing Professional Transition Certificate.
We offer the following learning alternatives:
VAT will be added at the standard rate to the course fee.
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