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ITIL Strategy (Version 5)

ITIL Strategy (Version 5)

 

The ITIL Strategy (Version 5) course enables professionals to align digital services, operating models, and organisational capabilities with strategic business objectives in modern service-driven environments.

Designed for organisations operating in rapidly evolving, AI-enabled, and digitally connected ecosystems, this certification focuses on how strategic planning, governance, value creation, innovation, and continual improvement contribute to long-term organisational success and resilience.

ITIL Strategy (Version 5) supports professionals involved in strategic planning, digital transformation, governance, service management leadership, and organisational improvement initiatives.

FOR INDIVIDUALS

Benefits include:

  • Learn how to align service strategies with organisational objectives and customer outcomes
  • Understand how strategic service management contributes to value co-creation and business success
  • Develop practical knowledge of governance, strategic planning, and operating model alignment
  • Improve collaboration across business, service, operations, and technology teams
  • Gain insight into AI-enabled and data-informed strategic decision-making
  • Strengthen skills in innovation, continual improvement, and organisational resilience
  • Enhance career opportunities in IT service management, digital strategy, governance, and leadership
  • Achieve an industry-recognised certification from PeopleCert

FOR ORGANISATIONS

Benefits include:

    li>Improve alignment between services, digital capabilities, and business strategy
  • Strengthen organisational agility, resilience, and innovation capability
  • Enhance governance, operational effectiveness, and strategic value delivery
  • Improve visibility of strategic performance, priorities, and outcomes
  • Support sustainable growth and adaptability in AI-enabled digital environments
  • Improve collaboration across technology, operations, and business functions
  • Enable continual improvement and informed strategic decision-making
  • Foster a value-driven and strategy-focused organisational culture

The ITIL Strategy (Version 5) course covers:

  • Strategic management across digital service ecosystems
  • Aligning services and operating models with business objectives
  • Governance, leadership, and strategic decision-making
  • Value creation and organisational performance
  • Innovation, resilience, and continual improvement
  • AI-enabled and data-informed strategic approaches
  • Cross-functional collaboration across digital environments
  • Service strategy, planning, and organisational alignment
  • Measuring strategic outcomes and business value
  • Building adaptability in rapidly changing environments

The course focuses on practical approaches for developing and implementing strategy in increasingly digital, AI-enabled, and service-oriented organisations.

This course prepares you for the ITIL® Strategy (Version 5) certification from PeopleCert.

ITIL Strategy (Version 5) is one of the modules within the ITIL qualification framework and contributes towards advanced ITIL certification pathways and professional development in strategy and service management.

    Exam Format:

    • Multiple-choice examination
    • Closed book
    • Online proctored exam

Accreditation body: PEOPLECERT

Please contact us for the latest official exam duration, question format, and prerequisite requirements.

We offer the following learning alternatives:

  • 3-days weekly and weekend classroom courses
  • 3-days virtual tutor-led weekly and weekend courses
  • 3-days corporate on-site courses
  • 365-days access to our self-paced online e-learning Foundation courses
  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • As a PeopleCert Accredited Training Organisation (ATO), all our PeopleCert certification courses are offered exclusively as training and exam bundles. Each course fee includes the official PeopleCert exam voucher.

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

You should find our course blogs highly informative.

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Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on enquiries@trainingcreatively.com. By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..