The ITIL Experience (Version 5) course enables professionals to design and improve customer, user, and stakeholder experiences across modern digital service environments.
Designed for organisations operating in AI-enabled, digitally connected, and customer-centric ecosystems, this certification focuses on how experiences influence value creation, service adoption, satisfaction, trust, and organisational outcomes.
ITIL Experience (Version 5) supports professionals responsible for customer journeys, service interactions, experience management, digital transformation, and continual improvement across service ecosystems.
FOR INDIVIDUALS
Benefits include:
FOR ORGANISATIONS
Benefits include:
The ITIL Experience (Version 5) course covers:
The course focuses on practical approaches for managing experiences in increasingly digital, AI-enabled, and customer-centric organisations.
This course prepares you for the ITIL® Experience (Version 5) certification from PeopleCert.
ITIL Experience (Version 5) is one of the modules within the ITIL qualification framework and contributes towards advanced ITIL certification pathways and professional development in experience-focused service management.
Exam Format:
Accreditation body: PEOPLECERT
Please contact us for the latest official exam duration, question format, and prerequisite requirements.
We offer the following learning alternatives:
VAT will be added at the standard rate to the course fee.
Do visit our Exam Centre to try out sample questions
You should find our course blogs highly informative.
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