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ITIL® AI Governance (Version 5)

ITIL® AI Governance (Version 5)

 

The ITIL® AI Governance (Version 5) course provides practical guidance for governing artificial intelligence responsibly, effectively and at scale.

The course helps professionals and organisations realise the benefits of AI while maintaining appropriate oversight, accountability, transparency and human control. It explains how AI governance can be embedded across products, services, operational processes and organisational decision-making.

ITIL AI Governance is an extension module within the ITIL (Version 5) certification scheme. There are no formal certification prerequisites, making it suitable for professionals across business, technology, governance and leadership roles.

FOR INDIVIDUALS

Benefits include:

  • Understand the fundamentals of artificial intelligence, governance and AI governance
  • Develop practical skills for governing AI responsibly across different organisational environments
  • Learn how to identify and manage AI-related risks, ethical concerns and regulatory requirements
  • Apply the ITIL AI Capability Model to determine appropriate governance requirements
  • Use the ITIL AI Governance Improvement Model to assess and improve governance arrangements
  • Strengthen accountability, transparency and oversight throughout the AI lifecycle
  • Improve your ability to contribute to AI initiatives across business, IT, risk, compliance and leadership functions
  • Gain a globally recognised certification demonstrating practical AI governance expertise

FOR ORGANISATIONS

Benefits include:

  • Establish clear accountability and oversight for the use of AI
  • Balance innovation, business value, ethics, risk and regulatory compliance
  • Build trust in AI-enabled products, services and organisational decisions
  • Maintain meaningful human control over AI-supported outcomes
  • Apply governance proportionately according to AI capabilities and risk
  • Strengthen the management of AI suppliers, third-party solutions and external dependencies
  • Scale AI adoption responsibly while protecting customers, employees and stakeholders
  • Translate AI ambitions into measurable and sustainable organisational value

The ITIL AI Governance (Version 5) course covers:

  • The AI environment and the need for effective AI governance
  • The fundamentals of governance, management, leadership and organisational accountability
  • Key AI concepts, capabilities, characteristics and applications
  • The relationship between corporate governance, IT governance and AI governance
  • How AI creates value and supports organisational outcomes
  • AI opportunities, threats, risks and trade-offs
  • Ethical principles, responsible AI and appropriate safeguards
  • The consequences of ineffective AI governance
  • The ITIL AI Capability Model and its application to governance requirements
  • ITIL as a practical governance toolkit
  • The ITIL AI Governance Model
  • The ITIL AI Governance Improvement Model
  • Assessing existing AI governance arrangements
  • Designing, implementing and maintaining proportionate governance controls
  • Applying AI governance across organisational roles, industries and functions
  • AI-related regulation, external standards and compliance requirements
  • Governance of suppliers and third-party AI solutions
  • Connections with complementary governance and management frameworks
  • Applying AI governance throughout delivery and operational environments

This course prepares you for the ITIL® AI Governance (Version 5) Certificate.

The certification demonstrates that you understand how to establish, apply and continually improve effective AI governance. It confirms your ability to balance innovation and value creation with accountability, transparency, human oversight, ethical safeguards and risk management.

    Exam Format:

    • Duration: 90 minutes
    • Open book
    • Multiple-choice
    • 40 questions
    • Pass mark: 28/40 (70%)
    • Exam language: English

Accreditation body: PEOPLECERT

COURSE PREREQUISITES

There are no formal prerequisites for this course or certification.

Previous knowledge of ITIL may be beneficial, but candidates do not need to hold an ITIL Foundation certificate before undertaking the ITIL AI Governance course and examination.

WHO SHOULD ATTEND?

This course is suitable for professionals involved in the introduction, management, oversight or use of AI, including:

  • Product and service managers
  • IT service management professionals
  • Project and programme managers
  • Transformation and change leaders
  • Governance, risk and compliance professionals
  • Information security and data protection professionals
  • Operations managers
  • AI implementation and delivery teams
  • Business and technology leaders
  • Legal, audit and assurance professionals
  • Professionals responsible for approving or overseeing AI-enabled solutions

We offer the following learning alternatives:

  • 2-day weekly and weekend classroom courses
  • 2-day virtual tutor-led weekly and weekend courses
  • 2-day corporate on-site courses
  • 365-day access to our self-paced online e-learning course
  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365-day access to our self-paced online e-learning Foundation courses with 1 day virtual Practitioner courses for the e-learning online Practitioner courses
  • As a PeopleCert Accredited Training Organisation (ATO), all our PeopleCert certification courses are offered exclusively as training and exam bundles. Each course fee includes the official PeopleCert exam voucher.

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

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