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EXIN SIAM FOUNDATION

    EXIN SIAM™ Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles of SIAM. This certification covers subjects including the potential benefits, challenges, and risks of implementing Service Integration and Management.

    Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

FOR INDIVIDUALS

Benefits include:

  • Provide better support during a SIAM implementation by understanding the main considerations for the most important processes.
  • Reduce risks associated with Integrated Services and the SIAM ecosystem.
  • Recognize the key stages of SIAM implementation in order to better plan its roll-out.

FOR ORGANISATIONS

Benefits include:

  • Understand the main concepts and processes of SIAM that are used in organizations.
  • Establish a SIAM ecosystem to better organize the organization’s resources.
  • Connect different practices with SIAM to boost and improve the organization’s service provision.
  • Integrate services by using different structures based on SIAM practices and methodology.
  • Determine SIAM roles and responsibilities in processes and the organization
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity.
  • Introduction to Service Integration and Management
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices
  • Accreditation examination provided by EXIN.
  • The exam is a closed book examination
  • 60 minutes in duration and consists of 40 multi-choice questions.
  • Successful candidates will need to score 26 (65%) or more out of 40 to pass.
  • Requirements for certification:
  • A Service Integration and Management (SIAM™) Foundation training is the recommended preparation for the certification exam.
  • Also recommended is knowledge of IT Service Management terminology, for instance through the EXIN IT Service Management based on ISO/IEC 20000 certification.

We offer the following learning alternatives:

  • 2-day weekly and weekend classroom courses
  • 2-day virtual tutor-led weekly and weekend courses
  • 2-day corporate on-site courses
  • 365-day self-paced e-learning online courses
  • Official Course Manual
  • Foundation Exam retake Guarantee
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual and classroom courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

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