IT Service Management and Supplier Management

IT Service Management and Supplier Management Training Hub

Build service excellence. Strengthen supplier performance. Reduce risk.

Supplier on CCS Learning and Training Services frameworks RM6219 and RM6237. The CCS supplier logo is used for identification of our framework agreement and does not imply endorsement by Crown Commercial Service or the UK Government.

Modern IT organisations are judged on reliable service, great customer experience, strong governance, and resilient suppliers. Whether you manage incidents and service desks, oversee outsourcing partners, or lead service improvement, our training helps you develop the practical skills and recognised certifications to perform with confidence.

 

At Training Creatively, we deliver accredited and practitioner-led learning that supports professionals working across ITSM, service delivery, vendor management, commercial interfaces, and third-party risk.

 

Explore the pathways below and choose the track that matches your role and goals.

 

This hub is ideal if you are:

• A Service Desk Analyst, Team Leader, Incident/Problem Manager, Change Enablement lead

• A Service Delivery Manager / IT Operations Manager

• An IT Asset, Release, Configuration, Deployment, or Administrative manager 

• A Supplier Manager / Vendor Manager / Commercial Manager

• A Contract Manager supporting technology suppliers

• Working in outsourced / multi-supplier environments and want clearer governance and performance

• Building capability in ITIL, SIAM, governance, risk and supplier assurance

 

Choose your learning pathway

 

1) IT Service Management (ITIL® 4) pathway

Strengthen your core ITSM capability and align services to business value.

Popular options

• ITIL® 4 Foundation – a strong baseline for ITSM roles and career progression

• ITIL® 4 Practitioner / Specialist modules – deepen capability in practice areas (e.g., incident, change, problem, service desk, continual improvement)

Best for
Service desk teams, IT operations, service delivery leads, aspiring ITSM practitioners.

Outcomes

• Understand modern ITSM principles and practices

• Improve service performance, metrics and customer experience

• Build a common language across teams and suppliers

 

2) Supplier Management and multi-supplier delivery pathway

If you work with external providers, this pathway develops the commercial and operational skills to manage performance, risk, and relationships.

Core topics we cover

• Supplier selection and onboarding

• SLAs, KPIs, service credits and performance reporting

• Supplier governance rhythms (QBRs, CAB participation, escalation)

• Risk, resilience, continuity and third-party assurance basics

• Relationship management and conflict resolution

• Continual improvement with suppliers (SIPs and joint roadmaps)

Best for
Supplier managers, vendor managers, contract owners, service delivery leads and operational governance roles.

 

3) SIAM® (Service Integration and Management) pathway

For organisations using multiple suppliers, SIAM helps create an integrated end-to-end service experience.

Popular options

• SIAM Foundation – ideal entry point for professionals in multi-supplier environments

• SIAM Professional / advanced options – for those designing or leading service integration models

Best for
Service integrators, service delivery, operations leads, supplier governance teams, programme managers.

Outcomes

• Understand SIAM structures, roles and processes

• Improve cross-supplier coordination and accountability

• Reduce service gaps caused by fragmented ownership

 

4) Governance, Risk and Assurance for service and suppliers

Increase confidence in service controls and supplier assurance—especially important in regulated and public sector environments.

Relevant options

• COBIT® / governance training (for control, assurance and management systems

• Information Security & risk awareness for supplier relationships (third-party risk, assurance basics)

Best for
Governance roles, service owners, supplier managers supporting audits, compliance, or risk committees.

 

Learning formats that work for you

Choose how you want to learn:

• Live virtual classroom (interactive, trainer-led)

• In-house / private cohorts for teams (cost-effective and consistent)

• Blended options (supporting pre-work, toolkits, and follow-up sessions)

• Self-paced eLearning

• Weekley and weekend training programmes

We can tailor examples and exercises to your environment—public sector, regulated industries, or large multi-supplier organisations.

 

What you’ll gain with Training Creatively

• Practical delivery that connects frameworks to real operational challenges

• Clear exam preparation (where relevant), with mock questions and revision support

• Tools and templates you can apply immediately (governance rhythms, KPI packs, improvement plans)

• Cohort options for teams to build a shared approach across service and supplier stakeholders

 

Recommended starting points

Not sure where to begin?

• New to ITSM? Start with ITIL® 4 Foundation

• Working with multiple suppliers? Start with SIAM® Foundation

• Need governance and assurance? Add COBIT Governance/Risk training to strengthen controls and reporting

 

Why choose Training Creatively?

• Accredited & recognised frameworks
• Public and Private sectors–ready (aligned to government delivery expectations)
• Experienced practitioners as trainers
• Flexible delivery – classroom, live virtual, in-house, and self-paced eLearning
• Practical tools, templates, and real-world case studies
• CPD-aligned learning with post-course support

Our training is designed not just to help delegates pass exams, but to apply learning immediately in their organisations.

 

Training formats to suit your organisation

• Open courses (public schedules)

• In-house corporate programmes (tailored to your environment)

• Public and Private sector cohorts (departments, ALBs, NHS, local authorities)

• Apprenticeship & early-career pathways

• Self-paced eLearning & blended programmes

• Weekly and weekend classroom programmes

 

Supporting organisations at scale

We regularly support:

• Government departments & ALBs

• Local authorities & NHS organisations

• Infrastructure & utilities providers

• Financial services & regulated industries

• Large corporates and SMEs

• International Organisations

We can align training to capability frameworks, maturity models, transformation programmes, and workforce development strategies.

 

Supplier Registration & Procurement Platforms

Creative Consulting and Training Ltd is registered as a supplier across a wide range of UK and international public and private sector procurement and tendering platforms. This includes Crown Commercial Service frameworks (RM6219 and RM6237), Bloom, Public Contracts Scotland (PCS and PCS-Tender), Sell2Wales, eTendersNI, myTenders, and the Department for Education eTendering Portal, alongside regional and sector-specific portals such as YORtender, the North East Procurement Organisation, and CompeteFor. We are also registered on international and private-sector procurement networks including Mercell, SAP Ariba, Jaggaer, and the ONE.KBP platform, among others.

Supplier registration enables participation in procurement processes and does not imply contract award, partnership, or endorsement.

 

NEXT STEPS

• Download our Procurement Assurance Pack 

• Explore our Webinars (including procurement-relevant webinars on APM PFQ, APM PMQ, AgilePM, Better Business Cases, ITIL 4 Foundation and PRINCE2 courses)

• Blogs (you will find very informative blogs on our courses here) 

• Resources (with relevant case studies, exam guidance, syllabuses, Q/As on our courses)

• View our Courses (with useful course information on how each of our courses benefit organisations)

• Check out our Exam Centre (with sample exam questions and answers for certification exams)

• Review our Capability Statement and Corporate Policies

• Speak to a procurement advisor.

• Send us an email at businessdevelopment@trainingcreatively.com to register as a supplier in your organisation.