ITIL4 CREATE, DELIVER AND SUPPORT

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ITIL4 CREATE, DELIVER AND SUPPORT

OVERVIEW

Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology, processes and people, and the practices that contribute towards the optimal service delivery.

Using ITIL4 principles and practices service delivery is aligned with demand for value from the customer, resources are best utilised and techniques/methods such as DevOps, iterative feedback loops etc are leveraged to increase capability throughout the organisation.

COURSE BENEFITS

FOR INDIVIDUALS

Benefits include:

Acquiring knowledge, techniques and service management principles in ITIL in the area of Create, Deliver and Support in value creation in the organisation.
Achieving the top industry qualification in ITIL Service Management.

FOR ORGANISATIONS

Benefits include:

Improved performance
Increased efficiencies
Increased effectiveness
Better trained and motivated trained staff
Increased Return on Investment in IT

COURSE AND EXAM

Understand how to plan and build a service value stream to create, deliver and support services
Know how relevant practices contribute to creation, delivery and support across the ITIL Service Value System and value streams
Know how to create, deliver and support services

Exam Format:
- Accreditation examination provided by PEOPLECERT.
- The exam is a closed book examination
- 90 minutes in duration and consists of 40 multi-choice questions.
- Successful candidates will need to score 28 or more out of 40 to pass.
- Additional 15 minutes for some eligible candidates.
- To sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.

We offer the following learning alternatives:

3-day weekly and weekend classroom courses
3-day virtual tutor-led weekly and weekend courses
3-day corporate on-site courses
365-day self-paced e-learning online courses

USEFUL COURSE RESOURCES

In our Resources section, you will find:

Questions and Answers on our Courses

COURSE FEE INCLUDES

Official Course Manual
Accredited Course Materials
Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
365 days access to our self-paced e-learning online courses
365 days exam vouchers for our self-paced online, virtual and classroom courses

VAT will be added at the standard rate to the course fee

TRY A SAMPLE EXAM?

Do visit our Exam Centre to try out sample questions

COURSE BLOGS

You should find our course blogs highly informative.

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