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ITIL 4 FOUNDATION


FOR INDIVIDUALS

Benefits include:

  • Understand how the processes of the IT Service Lifecycle link together
  • learn to improve service delivery using best practice tools and techniques
  • Ensure services are optimised to meet customer needs
  • Develop a common terminology with other IT professionals
  • Gain career-enhancing certification that shows employers you understand ITIL
  • Connect with an international community of IT experts who use ITIL

FOR ORGANISATIONS

Benefits include:

  • Enhancing stronger alignment among IT and the business
  • Enhancing the quality of service and satisfaction of the customer
  • Improving the utilisation of resources to reduce the costs of the services
  • Evaluating visibility of IT costs and resources
  • Managing risk and challenges that may occur within the organisation
  • Supporting constant business change for more stable service environment
  • Enhancing the efficiency of the service to support the outcome of the business
  • Optimising the customer experience therefore increasing the chance of returning business
  • Improving the organisational services frequently to lead the market

  • High-level overview of ITIL v3’s 5-step Lifecycle model and how the V3 26 processes and functions map to the new ITIL 4 model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The Four dimensions of Service Management
  • The 34 ITIL practices, with a focus on 18 of these
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management. The course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).

ITIL 4 takes you through a more evolved view of a SVS which provides a holistic end-to-end picture of what it entails to contribute to business value, and also integrate concepts from models such as Lean IT, Agile and DevOps.

  • Exam Format:
    • 1-hour, closed book, multiple-choice exam, consisting of forty questions.
    • Additional 15 minutes for some eligible candidates.
    • To pass, you must score at least 26/40 (65%).
    • Accreditation examination provided by PEOPLECERT.

We offer the following learning alternatives:

  • 2-day weekly and weekend classroom courses
  • 2-day virtual tutor-led weekly and weekend courses
  • 2-day corporate on-site courses
  • 365-day self-paced e-learning online courses

In our Resources section, you will find:

  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual and classroom courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

You should find our course blogs highly informative.


ITIL Training