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ITIL4 SPECIALIST DIRECT, PLAN AND IMPROVE


FOR INDIVIDUALS

Benefits include:

  • professional knowledge of how to direct, plan and improve IT services
  • Possession of an industry-recognised qualification

FOR ORGANISATIONS

Benefits include:

  • Improved performance
  • Increased efficiencies
  • Increased effectiveness
  • Better trained and motivated trained staff

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of organisational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

  • Exam Format:
    • Accreditation examination provided by PEOPLECERT.
    • The exam is a closed book examination
    • 90 minutes in duration and consists of 40 multi-choice questions.
    • Successful candidates will need to score 28 or more out of 40 to pass.
    • Additional 15 minutes for some eligible candidates.
    • To sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.

We offer the following learning alternatives:

  • 3-day weekly and weekend classroom courses
  • 3-day virtual tutor-led weekly and weekend courses
  • 3-day corporate on-site courses
  • 365-day self-paced e-learning online courses

In our Resources section, you will find:

  • Official Course Manual
  • Accredited Course Materials
  • Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses
  • 365 days access to our self-paced e-learning online courses
  • 365 days exam vouchers for our self-paced online, virtual and classroom courses

VAT will be added at the standard rate to the course fee.

Do visit our Exam Centre to try out sample questions

You should find our course blogs highly informative.


ITIL Training