VeriSM™ acknowledges the value of what has transpired and provides you with an up-to-date approach to Service Management to make sure you are ready for Digital Transformation. VeriSM™ isn’t about just following best practice methods....it is about creating the model that best fits your organization.
The Foundation level is made up of “Essentials”, covering the basic model and service management principles, and “Plus”, covering the progressive practices. They be taken as separate certifications.
WHO'S THE VERISM™ FOUNDATION CERTIFICATION FOR?
VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.
22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure.
Lesson 1: Organizational context & governance
Lesson 2: Digital transformation
Lesson 3: Service Culture
Lesson 4: Organizational structure
Lesson 5: Teams
Lesson 6: Service Provider Challenges
Lesson 7: Organizational change principles
Lesson 8: Introduction to the VeriSM model
Lesson 9: The VeriSM Model Part 1 Define
Lesson 10: The VeriSM Model Part 2 Produce
Lesson 11: The VeriSM Model Part 3 Provide
Lesson 12: The VeriSM Model Part 4 Respond
Lesson 13: Adapting the VeriSM Model
Lesson 14: Progressive practices Agile
Lesson 15: Progressive practices DevOps and SIAM
Lesson 16: Progressive practices Lean Shift Left
Lesson 17: Progressive practices CXUX Continuous Delivery
Lesson 18: Innovative Technologies- Part 1
Lesson 19: Innovative Technologies- Part 2
Lesson 20: Innovative Technologies- Part 3
Lesson 21: Getting Started Lesson
Lesson 22: Exam Preparation Study duration: 14 hours
CERTIFICATION EXAM DETAILS
Exam Duration: 60 minutes
Exam Format: Closed book, multiple choice
Exam Delivery: Online, webcam proctored.
Exam Pass Mark: 65% (26/40 questions)
Exam Language: Extra time is available for non-native English speakers.
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