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VeriSM™ Training Courses

VeriSM™ acknowledges the value of what has transpired and provides you with an up-to-date approach to Service Management to make sure you are ready for Digital Transformation. VeriSM™ isn’t about just following best practice methods....it is about creating the model that best fits your organization.

  • The VeriSM™ Certification Scheme is made up of three levels:
  • VeriSM™ Foundation: the introductory level covering the terminology and basic concepts
  • VeriSM™ Professional: for those wanting to further their career and learn more about how to apply the approach in practice.
  • VeriSM™ Leader: certification for very experienced service management professionals

The Foundation level is made up of “Essentials”, covering the basic model and service management principles, and “Plus”, covering the progressive practices. They be taken as separate certifications.

WHO'S THE VERISM™ FOUNDATION CERTIFICATION FOR?

VeriSM Foundation is for anyone who works with (or wants to work with) products and services enabled by technology. It’s an ideal entry level for those wanting to work in IT, service management or with digital services. VeriSM is also suitable for managers, teams or staff who are involved in delivering value to customers through the development, delivery and promotion of services, even if they are not IT professionals.

VERISM™ IS: 

  • A Value-driven approach, as it looks at Service Management from an end-to-end business perspective. 
  • Evolving, as it is an up-to-date approach which will continue to evolve as new practices and technologies emerge.
  • Responsive, as it facilitates a tailored approach by helping you define the management mesh most suited to your organization.
  • Integrated, as it helps you make sense of all of the different practices and understand how they can fit together to add value.

22 easy to absorb lessons covering the VeriSM model, innovative technologies, progressive practices, the service organization, service culture and people and organizational structure.

Lesson 1: Organizational context & governance

Lesson 2: Digital transformation

Lesson 3: Service Culture

Lesson 4: Organizational structure

Lesson 5: Teams

Lesson 6: Service Provider Challenges

Lesson 7: Organizational change principles

Lesson 8: Introduction to the VeriSM model

Lesson 9: The VeriSM Model Part 1 Define

Lesson 10: The VeriSM Model Part 2 Produce

Lesson 11: The VeriSM Model Part 3 Provide

Lesson 12: The VeriSM Model Part 4 Respond

Lesson 13: Adapting the VeriSM Model

Lesson 14: Progressive practices Agile

Lesson 15: Progressive practices DevOps and SIAM

Lesson 16: Progressive practices Lean Shift Left

Lesson 17: Progressive practices CXUX Continuous Delivery

Lesson 18: Innovative Technologies- Part 1

Lesson 19: Innovative Technologies- Part 2

Lesson 20: Innovative Technologies- Part 3

Lesson 21: Getting Started Lesson

Lesson 22: Exam Preparation Study duration: 14 hours

COURSE PRE-REQUISITES

  • This course does not require any existing knowledge of VeriSM
  • There are no mandatory pre-requisites for the exam

CERTIFICATION EXAM DETAILS

Exam Duration: 60 minutes

Exam Format: Closed book, multiple choice

Exam Delivery: Online, webcam proctored.

Exam Pass Mark: 65% (26/40 questions)

Exam Language: Extra time is available for non-native English speakers.

 

 

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