{"id":148,"date":"2021-03-07T21:53:26","date_gmt":"2021-03-07T21:53:26","guid":{"rendered":"https:\/\/www.trainingcreatively.com\/offers\/?page_id=148"},"modified":"2024-11-21T17:16:44","modified_gmt":"2024-11-21T17:16:44","slug":"itil4-create-deliver-support","status":"publish","type":"page","link":"https:\/\/www.trainingcreatively.com\/offers\/itil4-create-deliver-support\/","title":{"rendered":"ITIL4 CREATE, DELIVER AND SUPPORT"},"content":{"rendered":"<div id=\"op3-designer-element\">\n<div data-op3-children=\"1\"><div id=\"op3-element-mEV5Flc4\" class=\"op3-element \" data-op3-uuid=\"mEV5Flc4\" data-op3-gid=\"\" data-op3-element-type=\"section\" data-op3-element-spec=\"\" data-op3-element-caption=\"Section #mEV5Flc4\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" 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data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" data-op3-sticky-active-mobile=\"\" data-op3-sticky-top-desktop=\"\" data-op3-sticky-top-tablet=\"\" data-op3-sticky-top-mobile=\"\" data-op3-sticky-until=\"\" data-op3-sticky-until-element=\"\"><div data-op3-border><div data-op3-background=\"base\"><\/div><\/div><div data-op3-children=\"2\" data-op3-stack-columns-desktop=\"0\" data-op3-stack-columns-desktop-reverse=\"0\" data-op3-stack-columns-tablet=\"0\" data-op3-stack-columns-tablet-reverse=\"0\" data-op3-stack-columns-mobile=\"1\" data-op3-stack-columns-mobile-reverse=\"0\" data-op3-wrap-columns-desktop=\"0\" data-op3-wrap-columns-tablet=\"0\" data-op3-wrap-columns-mobile=\"0\"><div id=\"op3-element-MZN0LJiS\" class=\"op3-element \" data-op3-uuid=\"MZN0LJiS\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #MZN0LJiS\" 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data-op3-stack-columns-tablet=\"0\" data-op3-stack-columns-tablet-reverse=\"0\" data-op3-stack-columns-mobile=\"1\" data-op3-stack-columns-mobile-reverse=\"0\" data-op3-wrap-columns-desktop=\"0\" data-op3-wrap-columns-tablet=\"0\" data-op3-wrap-columns-mobile=\"0\"><div id=\"op3-element-TSMLSQmf\" class=\"op3-element \" data-op3-uuid=\"TSMLSQmf\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #TSMLSQmf\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"5\"><div id=\"op3-element-Gm1OrNFQ\" class=\"op3-element \" data-op3-uuid=\"Gm1OrNFQ\" data-op3-gid=\"\" data-op3-element-type=\"headline\" data-op3-element-spec=\"\" data-op3-element-caption=\"Headline #Gm1OrNFQ\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-headline-wrapper\"><div data-op3-contenteditable><h2><span style=\"color: rgb(33, 37, 41); font-family: Poppins, sans-serif; font-size: 20px; font-style: normal; font-weight: 700;\">SIGN UP TODAY AND GET 20% OFF&nbsp;<\/span><br><\/h2><\/div><\/div><\/div><div id=\"op3-element-UT9dlWnH\" class=\"op3-element \" data-op3-uuid=\"UT9dlWnH\" data-op3-gid=\"\" data-op3-element-type=\"headline\" data-op3-element-spec=\"\" data-op3-element-caption=\"Headline #UT9dlWnH\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-headline-wrapper\"><div data-op3-contenteditable><h2><span style=\"color: rgb(41, 15, 170);\">ITIL4 CREATE, DELIVER AND SUPPORT<\/span><\/h2><\/div><\/div><\/div><div id=\"op3-element-02LRTdrD\" class=\"op3-element \" data-op3-uuid=\"02LRTdrD\" data-op3-gid=\"\" data-op3-element-type=\"video\" data-op3-element-spec=\"\" data-op3-element-caption=\"Video 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data-op3-video-sticky-mobile=\"0\" data-op3-video-sticky-close=\"0\" data-op3-video-magic-overlay=\"\"><div data-op3-code data-op3-aspect-ratio=\"16:9\"><iframe type=\"text\/html\" class=\"fitvidsignore\" width=\"900\" height=\"506\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" src=\"https:\/\/www.youtube.com\/embed\/018nVbjDn5U?enablejsapi=1&start=0&loop=0&controls=1&modestbranding=0&related=0&autoplay=0&mute=0&playsinline=1\"><\/iframe><\/div><\/div><div class=\"op3-video-magic-overlay\"><div class=\"op3-video-magic-overlay-image\"><\/div><\/div><\/div><div id=\"op3-element-cNYas5PJ\" class=\"op3-element \" data-op3-uuid=\"cNYas5PJ\" data-op3-gid=\"\" data-op3-element-type=\"text\" data-op3-element-spec=\"\" data-op3-element-caption=\"Text Editor #cNYas5PJ\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-text-wrapper\"><div data-op3-contenteditable><p><br><\/p><\/div><\/div><\/div><div id=\"op3-element-S6J4Afzs\" class=\"op3-element \" data-op3-uuid=\"S6J4Afzs\" data-op3-gid=\"\" data-op3-element-type=\"text\" data-op3-element-spec=\"\" data-op3-element-caption=\"Text Editor #S6J4Afzs\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-text-wrapper\"><div data-op3-contenteditable><p><span style=\"color: rgb(95, 95, 95); font-family: Lato, sans-serif;\"><style id=\"ea_dynamic_css502\">#sp-ea-502 .spcollapsing{height: 0; overflow: hidden; transition-property: height; transition-duration: 500ms;}#sp-ea-502.sp-easy-accordion>.sp-ea-single.eap_inactive>.ea-header a{background-color: #bb0000 !important; color: #fff !important;}#sp-ea-502.sp-easy-accordion>.sp-ea-single{ margin-bottom: 10px; border: 1px solid #e2e2e2; border-radius: 3px;}#sp-ea-502.sp-easy-accordion>.sp-ea-single>.ea-header a{background: #eee;}#sp-ea-502.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a{background: #eee;}#sp-ea-502.sp-easy-accordion>.sp-ea-single>.ea-header:hover a{background: #eee;}#sp-ea-502.sp-easy-accordion>.sp-ea-single>.ea-header a .eap-title-icon{ color: #444;font-size: 20px;} #sp-ea-502.sp-easy-accordion>.sp-ea-single>.ea-header a .eap-title-custom-icon{ max-width: 20px; }#sp-ea-502.sp-easy-accordion>.sp-ea-single>.ea-header:hover a .eap-title-icon{color: #444;} #sp-ea-502.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a .eap-title-icon{color: #444;}#sp-ea-502.sp-easy-accordion>.sp-ea-single>.ea-header a{padding: 15px 15px 15px 15px; color: #444; font-size: 20px; line-height: 30px; text-align: left; letter-spacing: 0px; text-transform: none;}#sp-ea-502.sp-easy-accordion>.sp-ea-single>.ea-header:hover a{color: #444;}#sp-ea-502.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a{color: #444;}#sp-ea-502.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body 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.ea-expand-icon{border-radius: 3px 0 0 3px; background: #290faa;}#sp-ea-502.ea-icon-style-three.sp-easy-accordion>.sp-ea-single>.ea-header:hover a .ea-expand-icon{background: ;}#sp-ea-502.ea-icon-style-three.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a .ea-expand-icon{background: ;}#sp-ea-502 #eap_faq_search_bar_container input{display:none; opacity:0;}#sp-ea-502 #eap_faq_search_bar_container ::before{content:\"\";}#sp-ea-502.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body p{ padding:0px}.sp-easy-accordion ul {list-style: disc !important;}.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{padding: 15px 15px 15px 29px !important;\u200b\u200b}<\/style><div id=\"sp-eap-accordion-section-502\" class=\"sp-eap-container\"><div id=\"sp-ea-502\" class=\"sp-ea-three ea-icon-style-three sp-easy-accordion \" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-ea-coll=\"1\" data-keep-accordion=\"\" data-autoclose=\"\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\" data-autoplaytime=\"3000\" data-expand=>\t<div class=\"ea-card ea-expand sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse5020\" href=\"javascript:void(0)\" data-title=\"efaq-overview\" aria-expanded=\"true\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-minus\"><\/i>   OVERVIEW\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse5020\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology, processes and people, and the practices that contribute towards the optimal service delivery.<\/p>\n<p>Using ITIL4 principles and practices service delivery is aligned with demand for value from the customer, resources are best utilised and techniques\/methods such as DevOps, iterative feedback loops etc are leveraged to increase capability throughout the organisation.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse5021\" href=\"javascript:void(0)\" data-title=\"efaq-course-benefits\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   COURSE BENEFITS\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse5021\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p><strong>FOR INDIVIDUALS<\/strong><\/p>\n<p>Benefits include:<\/p>\n<ul>\n<li>Acquiring knowledge, techniques and service management principles in ITIL in the area of Create, Deliver and Support in value creation in the organisation.<\/li>\n<li>Achieving the top industry qualification in ITIL Service Management.<\/li>\n<\/ul>\n<p><strong>FOR ORGANISATIONS<\/strong><\/p>\n<p>Benefits include:<\/p>\n<ul>\n<li>Improved performance<\/li>\n<li>Increased efficiencies<\/li>\n<li>Increased effectiveness<\/li>\n<li>Better trained and motivated trained staff<\/li>\n<li>Increased Return on Investment in IT<\/li>\n<\/ul>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse5022\" href=\"javascript:void(0)\" data-title=\"efaq-course-and-exam\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>  COURSE AND EXAM\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse5022\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-1\" aria-expanded=\"true\">COURSE OUTLINE<\/button><\/p>\n<div id=\"collapse-in-1\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<ul>\n<li>Understand how to plan and build a service value stream to create, deliver and support services<\/li>\n<li>Know how relevant practices contribute to creation, delivery and support across the ITIL Service Value System and value streams<\/li>\n<li>Know how to create, deliver and support services<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-2\" aria-expanded=\"true\">FOUNDATION EXAM<\/button><\/p>\n<div id=\"collapse-in-2\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<ul>\n<li>Exam Format:\n<ul>\n<li>Accreditation examination provided by PEOPLECERT.<\/li>\n<li>The exam is a closed book examination<\/li>\n<li>90 minutes in duration and consists of 40 multi-choice questions.<\/li>\n<li>Successful candidates will need to score 28 or more out of 40 to pass.<\/li>\n<li>Additional 15 minutes for some eligible candidates.<\/li>\n<li>To sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-3\" aria-expanded=\"true\">COURSE OPTIONS<\/button><\/p>\n<div id=\"collapse-in-3\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<p><strong>We offer the following learning alternatives:<\/strong><\/p>\n<ul>\n<li>3-day weekly and weekend classroom courses<\/li>\n<li>3-day virtual tutor-led weekly and weekend courses<\/li>\n<li>3-day corporate on-site courses<\/li>\n<li>365-day self-paced e-learning online courses<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse5023\" href=\"javascript:void(0)\" data-title=\"efaq-useful-course-resources\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   USEFUL COURSE RESOURCES\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse5023\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>In our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/resources\">Resources section<\/a>, you will find:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/exam-guidance-for-candidates\">Exam Guidance for Candidates<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/course-syllabuses\">Course Syllabuses<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/corporate-white-papers-and-case-studies\">Corporate White Papers and Case Studies<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/pre-course-reading-materials\">Pre-course reading materials<\/a><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.trainingcreatively.com\/questions-answers-of-courses\">Questions and Answers on our Courses<\/a><\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse5024\" href=\"javascript:void(0)\" data-title=\"efaq-course-fee-includes\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   COURSE FEE INCLUDES\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse5024\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<ul>\n<li>Official Course Manual<\/li>\n<li>Accredited Course Materials<\/li>\n<li>Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses<\/li>\n<li>365 days access to our self-paced e-learning online courses<\/li>\n<li>365 days exam vouchers for our self-paced online, virtual and classroom courses<\/li>\n<\/ul>\n<p>VAT will be added at the standard rate to the course fee<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse5025\" href=\"javascript:void(0)\" data-title=\"efaq-try-a-sample-exam\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   TRY A SAMPLE EXAM?\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse5025\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>Do visit our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/exam-portal\">Exam Centre<\/a>\u00a0to try out sample questions<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse5026\" href=\"javascript:void(0)\" data-title=\"efaq-course-blogs\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   COURSE BLOGS\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse5026\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>You should find our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/blog\/\">course blogs<\/a>\u00a0highly informative.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t<\/div><script type=\"application\/ld+json\">\n\t{\n\t\t\"@context\": \"https:\/\/schema.org\",\n\t\t\"@type\": \"FAQPage\",\n\t\t\"mainEntity\": [{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" OVERVIEW\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nCreate, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology, processes and people, and the practices that contribute towards the optimal service delivery.\r\n\r\nUsing ITIL4 principles and practices service delivery is aligned with demand for value from the customer, resources are best utilised and techniques\/methods such as DevOps, iterative feedback loops etc are leveraged to increase capability throughout the organisation.\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" COURSE BENEFITS\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nFOR INDIVIDUALS\r\n\r\nBenefits include:\r\n\r\n \tAcquiring knowledge, techniques and service management principles in ITIL in the area of Create, Deliver and Support in value creation in the organisation.\r\n \tAchieving the top industry qualification in ITIL Service Management.\r\n\r\nFOR ORGANISATIONS\r\n\r\nBenefits include:\r\n\r\n \tImproved performance\r\n \tIncreased efficiencies\r\n \tIncreased effectiveness\r\n \tBetter trained and motivated trained staff\r\n \tIncreased Return on Investment in IT\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"COURSE AND EXAM\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nCOURSE OUTLINE\r\n\r\n\r\n\r\n \tUnderstand how to plan and build a service value stream to create, deliver and support services\r\n \tKnow how relevant practices contribute to creation, delivery and support across the ITIL Service Value System and value streams\r\n \tKnow how to create, deliver and support services\r\n\r\n\r\n\r\nFOUNDATION EXAM\r\n\r\n\r\n\r\n \tExam Format:\r\n\r\n \tAccreditation examination provided by PEOPLECERT.\r\n \tThe exam is a closed book examination\r\n \t90 minutes in duration and consists of 40 multi-choice questions.\r\n \tSuccessful candidates will need to score 28 or more out of 40 to pass.\r\n \tAdditional 15 minutes for some eligible candidates.\r\n \tTo sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.\r\n\r\n\r\n\r\n\r\n\r\nCOURSE OPTIONS\r\n\r\n\r\n\r\nWe offer the following learning alternatives:\r\n\r\n \t3-day weekly and weekend classroom courses\r\n \t3-day virtual tutor-led weekly and weekend courses\r\n \t3-day corporate on-site courses\r\n \t365-day self-paced e-learning online courses\r\n\r\n\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" USEFUL COURSE RESOURCES\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nIn our\u00a0Resources section, you will find:\r\n\r\n \tExam Guidance for Candidates\r\n \tCourse Syllabuses\r\n \tCorporate White Papers and Case Studies\r\n \tPre-course reading materials\r\n\r\nQuestions and Answers on our Courses\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" COURSE FEE INCLUDES\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\n\r\n \tOfficial Course Manual\r\n \tAccredited Course Materials\r\n \tAccredited trainer with a minimum of ten years industry experience for virtual and classroom courses\r\n \t365 days access to our self-paced e-learning online courses\r\n \t365 days exam vouchers for our self-paced online, virtual and classroom courses\r\n\r\nVAT will be added at the standard rate to the course fee\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" TRY A SAMPLE EXAM?\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nDo visit our\u00a0Exam Centre\u00a0to try out sample questions\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" COURSE BLOGS\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nYou should find our\u00a0course blogs\u00a0highly informative.\r\n\"\n\t\t\t}\n\t\t}]\n\t}\n\t<\/script><\/div><\/span><br><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"op3-element-mUnFEOge\" class=\"op3-element \" data-op3-uuid=\"mUnFEOge\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #mUnFEOge\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"2\"><div id=\"op3-element-5IvP5sAP\" class=\"op3-element \" data-op3-uuid=\"5IvP5sAP\" data-op3-gid=\"\" data-op3-element-type=\"image\" data-op3-element-spec=\"\" data-op3-element-caption=\"Image #5IvP5sAP\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><figure 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SUPPORT<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"op_builder_full_width","meta":{"footnotes":""},"yst_prominent_words":[],"class_list":["post-148","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v14.0.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL4 CREATE, DELIVER AND SUPPORT - Training Creatively<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trainingcreatively.com\/offers\/itil4-create-deliver-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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