{"id":145,"date":"2021-03-07T21:43:01","date_gmt":"2021-03-07T21:43:01","guid":{"rendered":"https:\/\/www.trainingcreatively.com\/offers\/?page_id=145"},"modified":"2023-12-03T10:59:13","modified_gmt":"2023-12-03T10:59:13","slug":"itil-4-direct-plan-and-improve","status":"publish","type":"page","link":"https:\/\/www.trainingcreatively.com\/offers\/itil-4-direct-plan-and-improve\/","title":{"rendered":"ITIL 4 Direct Plan and Improve"},"content":{"rendered":"<div id=\"op3-designer-element\">\n<div data-op3-children=\"1\"><div id=\"op3-element-mEV5Flc4\" class=\"op3-element \" data-op3-uuid=\"mEV5Flc4\" data-op3-gid=\"\" data-op3-element-type=\"section\" data-op3-element-spec=\"\" data-op3-element-caption=\"Section #mEV5Flc4\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" 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data-op3-has-children=\"0\"><div class=\"op3-headline-wrapper\"><div data-op3-contenteditable><h2><span style=\"color: rgb(33, 37, 41); font-family: Poppins, sans-serif; font-size: 20px; font-style: normal; font-weight: 700;\">SIGN UP TODAY AND GET \u00a3100 OFF&nbsp;<\/span><br><\/h2><\/div><\/div><\/div><div id=\"op3-element-UT9dlWnH\" class=\"op3-element \" data-op3-uuid=\"UT9dlWnH\" data-op3-gid=\"\" data-op3-element-type=\"headline\" data-op3-element-spec=\"\" data-op3-element-caption=\"Headline #UT9dlWnH\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-headline-wrapper\"><div data-op3-contenteditable><h2><span style=\"color: rgb(41, 15, 170);\">ITIL4 SPECIALIST DIRECT, PLAN AND IMPROVE<\/span><\/h2><\/div><\/div><\/div><div id=\"op3-element-cNYas5PJ\" class=\"op3-element \" data-op3-uuid=\"cNYas5PJ\" data-op3-gid=\"\" data-op3-element-type=\"text\" data-op3-element-spec=\"\" 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class=\"op3-video-magic-overlay\"><div class=\"op3-video-magic-overlay-image\"><\/div><\/div><\/div><div id=\"op3-element-S6J4Afzs\" class=\"op3-element \" data-op3-uuid=\"S6J4Afzs\" data-op3-gid=\"\" data-op3-element-type=\"text\" data-op3-element-spec=\"\" data-op3-element-caption=\"Text Editor #S6J4Afzs\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-text-wrapper\"><div data-op3-contenteditable><p><span style=\"color: rgb(95, 95, 95); font-family: Lato, sans-serif; font-size: 16px; background-color: initial;\"><style id=\"ea_dynamic_css492\">#sp-ea-492 .spcollapsing{height: 0; overflow: hidden; transition-property: height; transition-duration: 500ms;}#sp-ea-492.sp-easy-accordion>.sp-ea-single.eap_inactive>.ea-header a{background-color: #bb0000 !important; color: #fff !important;}#sp-ea-492.sp-easy-accordion>.sp-ea-single{ margin-bottom: 10px; border: 1px solid #e2e2e2; border-radius: 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#e2e2e2;}#sp-ea-492.ea-icon-style-three.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon{border-radius: 3px 0 0 3px; background: #290faa;}#sp-ea-492.ea-icon-style-three.sp-easy-accordion>.sp-ea-single>.ea-header:hover a .ea-expand-icon{background: ;}#sp-ea-492.ea-icon-style-three.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a .ea-expand-icon{background: ;}#sp-ea-492 #eap_faq_search_bar_container input{display:none; opacity:0;}#sp-ea-492 #eap_faq_search_bar_container ::before{content:\"\";}#sp-ea-492.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body p{ padding:0px}.sp-easy-accordion ul {list-style: disc !important;}.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{padding: 15px 15px 15px 29px !important;\u200b\u200b}<\/style><div id=\"sp-eap-accordion-section-492\" class=\"sp-eap-container\"><div id=\"sp-ea-492\" class=\"sp-ea-three ea-icon-style-three sp-easy-accordion \" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-ea-coll=\"1\" data-keep-accordion=\"\" data-autoclose=\"\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\" data-autoplaytime=\"3000\" data-expand=>\t<div class=\"ea-card ea-expand sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4920\" href=\"javascript:void(0)\" data-title=\"efaq-overview\" aria-expanded=\"true\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-minus\"><\/i>   OVERVIEW\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse4920\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>For an organization to effectively direct, plan and improve its products and services it is essential to understand value and how value is created across the six activities in the Service Value Chain. This course describes how value streams can be built and managed in a holistic way and how iterations and feedback loops can be implemented. It looks at various aspects including development, testing, knowledge, customer and employee feedback, new technologies, sourcing, etc.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4921\" href=\"javascript:void(0)\" data-title=\"efaq-course-benefits\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   COURSE BENEFITS\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4921\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p><strong>FOR INDIVIDUALS<\/strong><\/p>\n<p>Benefits include:<\/p>\n<ul>\n<li>professional knowledge of how to direct, plan and improve IT services<\/li>\n<li>Possession of an industry-recognised qualification<\/li>\n<\/ul>\n<p><strong>FOR ORGANISATIONS<\/strong><\/p>\n<p>Benefits include:<\/p>\n<ul>\n<li>Improved performance<\/li>\n<li>Increased efficiencies<\/li>\n<li>Increased effectiveness<\/li>\n<li>Better trained and motivated trained staff<\/li>\n<\/ul>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4922\" href=\"javascript:void(0)\" data-title=\"efaq-foundation-course-and-exam\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   FOUNDATION COURSE AND EXAM\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4922\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-1\" aria-expanded=\"true\">COURSE OUTLINE<\/button><\/p>\n<div id=\"collapse-in-1\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<ul>\n<li>Understand the key concepts of direct, plan & improve<\/li>\n<li>Understand the scope of what is to be directed and\/or planned, and know how to use key principles and methods of direction and planning in that context<\/li>\n<li>Understand the role of GRC and know how to integrate the principles and methods into the service value system<\/li>\n<li>Understand and know how to use the key principles and methods of continual improvement for all types of improvements<\/li>\n<li>Understand and know how to use the key principles and methods of organisational Change Management to direction, planning and improvement<\/li>\n<li>Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement<\/li>\n<li>Understand and know how to direct, plan and improve value streams and practices<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-2\" aria-expanded=\"true\">ACCREDITATION EXAM<\/button><\/p>\n<div id=\"collapse-in-2\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<ul>\n<li>Exam Format:\n<ul>\n<li>Accreditation examination provided by PEOPLECERT.<\/li>\n<li>The exam is a closed book examination<\/li>\n<li>90 minutes in duration and consists of 40 multi-choice questions.<\/li>\n<li>Successful candidates will need to score 28 or more out of 40 to pass.<\/li>\n<li>Additional 15 minutes for some eligible candidates.<\/li>\n<li>To sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-3\" aria-expanded=\"true\">COURSE OPTIONS<\/button><\/p>\n<div id=\"collapse-in-3\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<p><strong>We offer the following learning alternatives:<\/strong><\/p>\n<ul>\n<li>3-day weekly and weekend classroom courses<\/li>\n<li>3-day virtual tutor-led weekly and weekend courses<\/li>\n<li>3-day corporate on-site courses<\/li>\n<li>365-day self-paced e-learning online courses<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4923\" href=\"javascript:void(0)\" data-title=\"efaq-useful-course-resources\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   USEFUL COURSE RESOURCES\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4923\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>In our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/resources\">Resources section<\/a>, you will find:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/exam-guidance-for-candidates\">Exam Guidance for Candidates<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/course-syllabuses\">Course Syllabuses<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/corporate-white-papers-and-case-studies\">Corporate White Papers and Case Studies<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/pre-course-reading-materials\">Pre-course reading materials<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/questions-answers-of-courses\">Questions and Answers on our Courses<\/a><\/li>\n<\/ul>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4924\" href=\"javascript:void(0)\" data-title=\"efaq-course-fee-includes\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   COURSE FEE INCLUDES\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4924\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<ul>\n<li>Official Course Manual<\/li>\n<li>Accredited Course Materials<\/li>\n<li>Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses<\/li>\n<li>365 days access to our self-paced e-learning online courses<\/li>\n<li>365 days exam vouchers for our self-paced online, virtual and classroom courses<\/li>\n<\/ul>\n<p>VAT will be added at the standard rate to the course fee.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4925\" href=\"javascript:void(0)\" data-title=\"efaq-try-a-sample-exam\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   TRY A SAMPLE EXAM?\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4925\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>Do visit our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/exam-portal\">Exam Centre<\/a>\u00a0to try out sample questions<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4926\" href=\"javascript:void(0)\" data-title=\"efaq-course-blogs\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>   COURSE BLOGS\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4926\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>You should find our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/blog\/\">course blogs<\/a>\u00a0highly informative.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t<\/div><script type=\"application\/ld+json\">\n\t{\n\t\t\"@context\": \"https:\/\/schema.org\",\n\t\t\"@type\": \"FAQPage\",\n\t\t\"mainEntity\": [{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" OVERVIEW\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nFor an organization to effectively direct, plan and improve its products and services it is essential to understand value and how value is created across the six activities in the Service Value Chain. This course describes how value streams can be built and managed in a holistic way and how iterations and feedback loops can be implemented. It looks at various aspects including development, testing, knowledge, customer and employee feedback, new technologies, sourcing, etc.\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" COURSE BENEFITS\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nFOR INDIVIDUALS\r\n\r\nBenefits include:\r\n\r\n \tprofessional knowledge of how to direct, plan and improve IT services\r\n \tPossession of an industry-recognised qualification\r\n\r\nFOR ORGANISATIONS\r\n\r\nBenefits include:\r\n\r\n \tImproved performance\r\n \tIncreased efficiencies\r\n \tIncreased effectiveness\r\n \tBetter trained and motivated trained staff\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" FOUNDATION COURSE AND EXAM\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nCOURSE OUTLINE\r\n\r\n\r\n\r\n \tUnderstand the key concepts of direct, plan & improve\r\n \tUnderstand the scope of what is to be directed and\/or planned, and know how to use key principles and methods of direction and planning in that context\r\n \tUnderstand the role of GRC and know how to integrate the principles and methods into the service value system\r\n \tUnderstand and know how to use the key principles and methods of continual improvement for all types of improvements\r\n \tUnderstand and know how to use the key principles and methods of organisational Change Management to direction, planning and improvement\r\n \tUnderstand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement\r\n \tUnderstand and know how to direct, plan and improve value streams and practices\r\n\r\n\r\n\r\nACCREDITATION EXAM\r\n\r\n\r\n\r\n \tExam Format:\r\n\r\n \tAccreditation examination provided by PEOPLECERT.\r\n \tThe exam is a closed book examination\r\n \t90 minutes in duration and consists of 40 multi-choice questions.\r\n \tSuccessful candidates will need to score 28 or more out of 40 to pass.\r\n \tAdditional 15 minutes for some eligible candidates.\r\n \tTo sit for this exam, delegates must have passed the ITIL 4 Foundation exam and attended an accredited training course.\r\n\r\n\r\n\r\n\r\n\r\nCOURSE OPTIONS\r\n\r\n\r\n\r\nWe offer the following learning alternatives:\r\n\r\n \t3-day weekly and weekend classroom courses\r\n \t3-day virtual tutor-led weekly and weekend courses\r\n \t3-day corporate on-site courses\r\n \t365-day self-paced e-learning online courses\r\n\r\n\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \" USEFUL COURSE RESOURCES\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nIn our\u00a0Resources section, you will find:\r\n\r\n \tExam Guidance for Candidates\r\n \tCourse Syllabuses\r\n \tCorporate White Papers and Case Studies\r\n \tPre-course reading materials\r\n \tQuestions and Answers on our 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\"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nYou should find our\u00a0course blogs\u00a0highly informative.\r\n\"\n\t\t\t}\n\t\t}]\n\t}\n\t<\/script><\/div><\/span><br><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"op3-element-mUnFEOge\" class=\"op3-element \" data-op3-uuid=\"mUnFEOge\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #mUnFEOge\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"2\"><div id=\"op3-element-5IvP5sAP\" class=\"op3-element \" data-op3-uuid=\"5IvP5sAP\" data-op3-gid=\"\" data-op3-element-type=\"image\" data-op3-element-spec=\"\" data-op3-element-caption=\"Image #5IvP5sAP\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" 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data-op3-element-caption=\"Custom HTML #iOWt3FUL\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-custom-html-wrapper\"><div data-op3-code-html><iframe aria-label=\"Get Your Free \u00a3100 Voucher!\" frameborder=\"0\" style=\"height:550px;width:99%;border:none;\" src=\"https:\/\/forms.zohopublic.eu\/creativeconsulting\/form\/GetYourFree100Voucher2\/formperma\/YniBaPutpOByMjSdQzeZ52gK0LhyHsK2oBesis3wECM\"><\/iframe><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><!-- #op3-designer-element -->\n","protected":false},"excerpt":{"rendered":"<p>SIGN UP TODAY AND GET \u00a3100 OFF&nbsp; ITIL4 SPECIALIST DIRECT, PLAN AND IMPROVE<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"op_builder_full_width","meta":{"footnotes":""},"yst_prominent_words":[],"class_list":["post-145","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v14.0.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL 4 Direct Plan and Improve - Training Creatively<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trainingcreatively.com\/offers\/itil-4-direct-plan-and-improve\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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