{"id":122,"date":"2021-03-07T02:28:11","date_gmt":"2021-03-07T02:28:11","guid":{"rendered":"https:\/\/www.trainingcreatively.com\/offers\/resilia-foundation-cloned-at-2021-03-07-134330\/"},"modified":"2024-11-25T12:38:42","modified_gmt":"2024-11-25T12:38:42","slug":"itil4-foundation","status":"publish","type":"page","link":"https:\/\/www.trainingcreatively.com\/offers\/","title":{"rendered":"ITIL 4 Foundation"},"content":{"rendered":"<div id=\"op3-designer-element\">\n<div data-op3-children=\"1\"><div id=\"op3-element-mEV5Flc4\" class=\"op3-element \" data-op3-uuid=\"mEV5Flc4\" data-op3-gid=\"\" data-op3-element-type=\"section\" data-op3-element-spec=\"\" data-op3-element-caption=\"Section #mEV5Flc4\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" data-op3-sticky-active-mobile=\"\" data-op3-sticky-top-desktop=\"\" data-op3-sticky-top-tablet=\"\" data-op3-sticky-top-mobile=\"\" data-op3-sticky-until=\"\" data-op3-sticky-until-element=\"\"><div data-op3-border><\/div><div data-op3-children=\"1\"><div id=\"op3-element-LAg7AUoN\" class=\"op3-element \" data-op3-uuid=\"LAg7AUoN\" data-op3-gid=\"\" data-op3-element-type=\"row\" data-op3-element-spec=\"\" data-op3-element-caption=\"Row #LAg7AUoN\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" data-op3-sticky-active-mobile=\"\" data-op3-sticky-top-desktop=\"\" data-op3-sticky-top-tablet=\"\" data-op3-sticky-top-mobile=\"\" data-op3-sticky-until=\"\" data-op3-sticky-until-element=\"\"><div data-op3-children=\"1\" data-op3-stack-columns-desktop=\"0\" data-op3-stack-columns-desktop-reverse=\"0\" data-op3-stack-columns-tablet=\"0\" data-op3-stack-columns-tablet-reverse=\"0\" data-op3-stack-columns-mobile=\"1\" data-op3-stack-columns-mobile-reverse=\"0\" data-op3-wrap-columns-desktop=\"0\" data-op3-wrap-columns-tablet=\"0\" data-op3-wrap-columns-mobile=\"0\"><div id=\"op3-element-kRx2BDsI\" class=\"op3-element \" data-op3-uuid=\"kRx2BDsI\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #kRx2BDsI\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"1\"><div id=\"op3-element-Xgo7KvHo\" class=\"op3-element \" data-op3-uuid=\"Xgo7KvHo\" data-op3-gid=\"\" data-op3-element-type=\"row\" data-op3-element-spec=\"\" data-op3-element-caption=\"Row #Xgo7KvHo\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" data-op3-sticky-active-mobile=\"\" data-op3-sticky-top-desktop=\"\" data-op3-sticky-top-tablet=\"\" data-op3-sticky-top-mobile=\"\" data-op3-sticky-until=\"\" data-op3-sticky-until-element=\"\"><div data-op3-border><div data-op3-background=\"base\"><\/div><\/div><div data-op3-children=\"2\" data-op3-stack-columns-desktop=\"0\" data-op3-stack-columns-desktop-reverse=\"0\" data-op3-stack-columns-tablet=\"0\" data-op3-stack-columns-tablet-reverse=\"0\" data-op3-stack-columns-mobile=\"1\" data-op3-stack-columns-mobile-reverse=\"0\" data-op3-wrap-columns-desktop=\"0\" data-op3-wrap-columns-tablet=\"0\" data-op3-wrap-columns-mobile=\"0\"><div id=\"op3-element-MZN0LJiS\" class=\"op3-element \" data-op3-uuid=\"MZN0LJiS\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #MZN0LJiS\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"1\"><div id=\"op3-element-Pnk71vqI\" class=\"op3-element \" data-op3-uuid=\"Pnk71vqI\" data-op3-gid=\"\" data-op3-element-type=\"row\" data-op3-element-spec=\"\" data-op3-element-caption=\"Row #Pnk71vqI\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" data-op3-sticky-active-mobile=\"\" data-op3-sticky-top-desktop=\"\" data-op3-sticky-top-tablet=\"\" data-op3-sticky-top-mobile=\"\" data-op3-sticky-until=\"\" data-op3-sticky-until-element=\"\"><div data-op3-children=\"1\" data-op3-stack-columns-desktop=\"0\" data-op3-stack-columns-desktop-reverse=\"0\" data-op3-stack-columns-tablet=\"0\" data-op3-stack-columns-tablet-reverse=\"0\" data-op3-stack-columns-mobile=\"1\" data-op3-stack-columns-mobile-reverse=\"0\" data-op3-wrap-columns-desktop=\"0\" data-op3-wrap-columns-tablet=\"0\" data-op3-wrap-columns-mobile=\"0\"><div id=\"op3-element-TSMLSQmf\" class=\"op3-element \" data-op3-uuid=\"TSMLSQmf\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #TSMLSQmf\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"5\"><div id=\"op3-element-Gm1OrNFQ\" class=\"op3-element \" data-op3-uuid=\"Gm1OrNFQ\" data-op3-gid=\"\" data-op3-element-type=\"headline\" data-op3-element-spec=\"\" data-op3-element-caption=\"Headline #Gm1OrNFQ\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-headline-wrapper\"><div data-op3-contenteditable><h2><span style=\"color: rgb(33, 37, 41); font-family: Poppins, sans-serif; font-size: 20px; font-style: normal; font-weight: 700;\">SIGN UP TODAY AND GET 20% OFF&nbsp;<\/span><br><\/h2><\/div><\/div><\/div><div id=\"op3-element-UT9dlWnH\" class=\"op3-element \" data-op3-uuid=\"UT9dlWnH\" data-op3-gid=\"\" data-op3-element-type=\"headline\" data-op3-element-spec=\"\" data-op3-element-caption=\"Headline #UT9dlWnH\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-headline-wrapper\"><div data-op3-contenteditable><h2><span style=\"color: rgb(41, 15, 170);\">ITIL 4 FOUNDATION<\/span><br><\/h2><\/div><\/div><\/div><div id=\"op3-element-FAbDOLNx\" class=\"op3-element \" data-op3-uuid=\"FAbDOLNx\" data-op3-gid=\"\" data-op3-element-type=\"video\" data-op3-element-spec=\"\" data-op3-element-caption=\"Video #FAbDOLNx\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-video-wrapper\" data-op3-src=\"https:\/\/www.youtube.com\/embed\/LIQjW8mSEec?enablejsapi=1&start=0&loop=0&controls=1&modestbranding=0&related=0&autoplay=0&mute=0&playsinline=1\" data-op3-video-source=\"youtube\" data-op3-video-autoplay=\"0\" data-op3-video-mute=\"0\" data-op3-video-loop=\"0\" data-op3-video-download-controls=\"0\" data-op3-video-controls=\"1\" data-op3-video-modest-branding=\"0\" data-op3-video-related=\"0\" data-op3-video-color=\"#00adef\" data-op3-video-background=\"0\" data-op3-video-byline=\"1\" data-op3-video-portrait=\"1\" data-op3-video-title=\"1\" data-op3-video-speed=\"0\" data-op3-video-start-time=\"00:00\" data-op3-video-sticky=\"0\" data-op3-video-sticky-preview=\"0\" data-op3-video-sticky-position=\"topright\" data-op3-video-sticky-devices=\"0\" data-op3-video-sticky-desktop=\"1\" data-op3-video-sticky-tablet=\"0\" data-op3-video-sticky-mobile=\"0\" data-op3-video-sticky-close=\"0\" data-op3-video-magic-overlay=\"\"><div data-op3-code data-op3-aspect-ratio=\"16:9\"><iframe type=\"text\/html\" class=\"fitvidsignore\" width=\"900\" height=\"506\" frameborder=\"0\" allow=\"accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen=\"\" src=\"https:\/\/www.youtube.com\/embed\/LIQjW8mSEec?enablejsapi=1&start=0&loop=0&controls=1&modestbranding=0&related=0&autoplay=0&mute=0&playsinline=1\"><\/iframe><\/div><\/div><div class=\"op3-video-magic-overlay\"><div class=\"op3-video-magic-overlay-image\"><\/div><\/div><\/div><div id=\"op3-element-cNYas5PJ\" class=\"op3-element \" data-op3-uuid=\"cNYas5PJ\" data-op3-gid=\"\" data-op3-element-type=\"text\" data-op3-element-spec=\"\" data-op3-element-caption=\"Text Editor #cNYas5PJ\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-text-wrapper\"><div data-op3-contenteditable><p><br><\/p><\/div><\/div><\/div><div id=\"op3-element-S6J4Afzs\" class=\"op3-element \" data-op3-uuid=\"S6J4Afzs\" data-op3-gid=\"\" data-op3-element-type=\"text\" data-op3-element-spec=\"\" data-op3-element-caption=\"Text Editor #S6J4Afzs\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-text-wrapper\"><div data-op3-contenteditable><p><span style=\"color: rgb(95, 95, 95); font-family: Lato, sans-serif;\"><style id=\"ea_dynamic_css474\">#sp-ea-474 .spcollapsing{height: 0; overflow: hidden; transition-property: height; transition-duration: 500ms;}#sp-ea-474.sp-easy-accordion>.sp-ea-single.eap_inactive>.ea-header a{background-color: #bb0000 !important; color: #fff !important;}#sp-ea-474.sp-easy-accordion>.sp-ea-single{ margin-bottom: 10px; border: 1px solid #e2e2e2; border-radius: 3px;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header a{background: #eee;}#sp-ea-474.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a{background: #eee;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header:hover a{background: #eee;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header a .eap-title-icon{ color: #444;font-size: 20px;} #sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header a .eap-title-custom-icon{ max-width: 20px; }#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header:hover a .eap-title-icon{color: #444;} #sp-ea-474.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a .eap-title-icon{color: #444;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header a{padding: 15px 15px 15px 15px; color: #444; font-size: 20px; line-height: 30px; text-align: left; letter-spacing: 0px; text-transform: none;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header:hover a{color: #444;}#sp-ea-474.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a{color: #444;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body p,#sp-ea-474.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{background: #fff; padding: 15px 15px 15px 15px; border-radius: 0 0 3px 3px; color: #444; font-size: 16px; text-align: left; letter-spacing: 0px; line-height: 26px; animation-delay: 200ms; text-transform: none;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon.fa{color: #ffffff; font-size: 16px; font-style: normal;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header:hover a .ea-expand-icon.fa{color: #444;}#sp-ea-474.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a .ea-expand-icon.fa{color: #444;}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.ea-header a{position: relative; padding-left:70px !important;}#sp-ea-474.ea-icon-style-three.sp-easy-accordion .sp-ea-single.ea-expand>.ea-header a .ea-expand-icon{border-radius: 3px 0 0 0;}#sp-ea-474.sp-easy-accordion>.sp-ea-single{border: 1px solid #e2e2e2;}#sp-ea-474.ea-icon-style-three.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon{border-radius: 3px 0 0 3px; background: #290faa;}#sp-ea-474.ea-icon-style-three.sp-easy-accordion>.sp-ea-single>.ea-header:hover a .ea-expand-icon{background: ;}#sp-ea-474.ea-icon-style-three.sp-easy-accordion>.sp-ea-single.ea-expand>.ea-header a .ea-expand-icon{background: ;}#sp-ea-474 #eap_faq_search_bar_container input{display:none; opacity:0;}#sp-ea-474 #eap_faq_search_bar_container ::before{content:\"\";}#sp-ea-474.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body p{ padding:0px}.sp-easy-accordion ul {list-style: disc !important;}.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body{padding: 15px 15px 15px 29px !important;\u200b\u200b}<\/style><div id=\"sp-eap-accordion-section-474\" class=\"sp-eap-container\"><div id=\"sp-ea-474\" class=\"sp-ea-three ea-icon-style-three sp-easy-accordion \" data-ex-icon=\"fa-minus\" data-col-icon=\"fa-plus\"  data-ea-active=\"ea-click\"  data-ea-mode=\"vertical\" data-ea-coll=\"1\" data-keep-accordion=\"\" data-autoclose=\"\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\" data-autoplaytime=\"3000\" data-expand=>\t<div class=\"ea-card ea-expand sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4740\" href=\"javascript:void(0)\" data-title=\"efaq-overview\" aria-expanded=\"true\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-minus\"><\/i>  OVERVIEW\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse4740\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>This Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme shown below. The Foundation course is a mandatory requirement for all other courses.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4741\" href=\"javascript:void(0)\" data-title=\"efaq-course-benefits\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>  COURSE BENEFITS\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4741\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p><strong>FOR INDIVIDUALS<\/strong><\/p>\n<p>Benefits include:<\/p>\n<ul>\n<li>Understand how the processes of the IT Service Lifecycle link together<\/li>\n<li>learn to improve service delivery using best practice tools and techniques<\/li>\n<li>Ensure services are optimised to meet customer needs<\/li>\n<li>Develop a common terminology with other IT professionals<\/li>\n<li>Gain career-enhancing certification that shows employers you understand ITIL<\/li>\n<li>Connect with an international community of IT experts who use ITIL<\/li>\n<\/ul>\n<p><strong>FOR ORGANISATIONS<\/strong><\/p>\n<p>Benefits include:<\/p>\n<ul>\n<li>Enhancing stronger alignment among IT and the business<\/li>\n<li>Enhancing the quality of service and satisfaction of the customer<\/li>\n<li>Improving the utilisation of resources to reduce the costs of the services<\/li>\n<li>Evaluating visibility of IT costs and resources<\/li>\n<li>Managing risk and challenges that may occur within the organisation<\/li>\n<li>Supporting constant business change for more stable service environment<\/li>\n<li>Enhancing the efficiency of the service to support the outcome of the business<\/li>\n<li>Optimising the customer experience therefore increasing the chance of returning business<\/li>\n<li>Improving the organisational services frequently to lead the market<\/li>\n<\/ul>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4742\" href=\"javascript:void(0)\" data-title=\"efaq-course-outline\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>  COURSE OUTLINE\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4742\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-1\" aria-expanded=\"true\">COURSE OUTLINE<\/button><\/p>\n<div id=\"collapse-in-1\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<ul>\n<li>High-level overview of ITIL v3\u2019s 5-step Lifecycle model and how the V3 26 processes and functions map to the new ITIL 4 model<\/li>\n<li>The seven Guiding Principles of ITIL 4<\/li>\n<li>ITIL\u2019s new Service Value Chain<\/li>\n<li>The Four dimensions of Service Management<\/li>\n<li>The 34 ITIL practices, with a focus on 18 of these<\/li>\n<li>Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-2\" aria-expanded=\"true\">ACCREDITATION EXAM<\/button><\/p>\n<div id=\"collapse-in-2\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<p>This two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management. The course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).<\/p>\n<p>ITIL 4 takes you through a more evolved view of a SVS which provides a holistic end-to-end picture of what it entails to contribute to business value, and also integrate concepts from models such as Lean IT, Agile and DevOps.<\/p>\n<ul>\n<li>Exam Format:\n<ul>\n<li>1-hour, closed book, multiple-choice exam, consisting of forty questions.<\/li>\n<li>Additional 15 minutes for some eligible candidates.<\/li>\n<li>To pass, you must score at least 26\/40 (65%).<\/li>\n<li>Accreditation examination provided by PEOPLECERT.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p><button class=\"tabTitle\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapse-in-3\" aria-expanded=\"true\">COURSE OPTIONS<\/button><\/p>\n<div id=\"collapse-in-3\" class=\"collapse show\">\n<div class=\"card-body-content\">\n<p><strong>We offer the following learning alternatives:<\/strong><\/p>\n<ul>\n<li>2-day weekly and weekend classroom courses<\/li>\n<li>2-day virtual tutor-led weekly and weekend courses<\/li>\n<li>2-day corporate on-site courses<\/li>\n<li>365-day self-paced e-learning online courses<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4743\" href=\"javascript:void(0)\" data-title=\"efaq-useful-course-resources\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>  USEFUL COURSE RESOURCES\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4743\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>In our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/resources\">Resources section<\/a>, you will find:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/exam-guidance-for-candidates\">Exam Guidance for Candidates<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/course-syllabuses\">Course Syllabuses<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/corporate-white-papers-and-case-studies\">Corporate White Papers and Case Studies<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/pre-course-reading-materials\">Pre-course reading materials<\/a><\/li>\n<li><a href=\"https:\/\/www.trainingcreatively.com\/questions-answers-of-courses\">Questions and Answers on our Courses<\/a><\/li>\n<\/ul>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4744\" href=\"javascript:void(0)\" data-title=\"efaq-course-fee-includes\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>  COURSE FEE INCLUDES \t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4744\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<ul>\n<li>Official Course Manual<\/li>\n<li>Accredited Course Materials<\/li>\n<li>Accredited trainer with a minimum of ten years industry experience for virtual and classroom courses<\/li>\n<li>365 days access to our self-paced e-learning online courses<\/li>\n<li>365 days exam vouchers for our self-paced online, virtual and classroom courses<\/li>\n<\/ul>\n<p>VAT will be added at the standard rate to the course fee.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4745\" href=\"javascript:void(0)\" data-title=\"efaq-try-a-sample-exam\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>  TRY A SAMPLE EXAM?\t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4745\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>Do visit our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/exam-portal\">Exam Centre<\/a>\u00a0to try out sample questions<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"ea-card   sp-ea-single\" >\n\n\t\t<h3 class=\"ea-header\">\n\t\t\t<a class=\"collapsed\" data-sptoggle=\"spcollapse\" rel=\"nofollow\" data-sptarget=\"#collapse4746\" href=\"javascript:void(0)\" data-title=\"efaq-course-blogs\" aria-expanded=\"false\">\n\t\t\t\t<i class=\"ea-expand-icon fa fa-plus\"><\/i>  COURSE BLOGS \t\t\t<\/a>\n\t\t<\/h3>\n\n\t\t<div class=\"sp-collapse spcollapse  \" id=\"collapse4746\" >\n\t\t<div class=\"ea-body animated fadeIn\"> \n\t<div id=\"i4c-draggable-container\" style=\"position: fixed; z-index: 1499; width: 0px; height: 0px;\">\n<div class=\"resolved\" style=\"all: initial;\" data-reactroot=\"\"><\/div>\n<\/div>\n<p>You should find our\u00a0<a href=\"https:\/\/www.trainingcreatively.com\/blog\/\">course blogs<\/a>\u00a0highly informative.<\/p>\n<div id=\"i4c-dialogs-container\"><\/div>\n<\/div>\n\t\t\t<\/div>\n\t<\/div>\n\t<\/div><script type=\"application\/ld+json\">\n\t{\n\t\t\"@context\": \"https:\/\/schema.org\",\n\t\t\"@type\": \"FAQPage\",\n\t\t\"mainEntity\": [{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"OVERVIEW\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nThis Foundation level course is the first course to be introduced by AXELOS in the new ITIL 4 certification scheme shown below. The Foundation course is a mandatory requirement for all other courses.\r\n\r\n\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"COURSE BENEFITS\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nFOR INDIVIDUALS\r\n\r\nBenefits include:\r\n\r\n \tUnderstand how the processes of the IT Service Lifecycle link together\r\n \tlearn to improve service delivery using best practice tools and techniques\r\n \tEnsure services are optimised to meet customer needs\r\n \tDevelop a common terminology with other IT professionals\r\n \tGain career-enhancing certification that shows employers you understand ITIL\r\n \tConnect with an international community of IT experts who use ITIL\r\n\r\nFOR ORGANISATIONS\r\n\r\nBenefits include:\r\n\r\n \tEnhancing stronger alignment among IT and the business\r\n \tEnhancing the quality of service and satisfaction of the customer\r\n \tImproving the utilisation of resources to reduce the costs of the services\r\n \tEvaluating visibility of IT costs and resources\r\n \tManaging risk and challenges that may occur within the organisation\r\n \tSupporting constant business change for more stable service environment\r\n \tEnhancing the efficiency of the service to support the outcome of the business\r\n \tOptimising the customer experience therefore increasing the chance of returning business\r\n \tImproving the organisational services frequently to lead the market\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"COURSE OUTLINE\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nCOURSE OUTLINE\r\n\r\n\r\n\r\n \tHigh-level overview of ITIL v3\u2019s 5-step Lifecycle model and how the V3 26 processes and functions map to the new ITIL 4 model\r\n \tThe seven Guiding Principles of ITIL 4\r\n \tITIL\u2019s new Service Value Chain\r\n \tThe Four dimensions of Service Management\r\n \tThe 34 ITIL practices, with a focus on 18 of these\r\n \tKey concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.\r\n\r\n\r\n\r\nACCREDITATION EXAM\r\n\r\n\r\n\r\nThis two-day course prepares you for the examination leading to the new Foundation Certificate In IT Service Management. The course enables you to understand a new way to look at IT Service Management through a Service Value System (SVS).\r\n\r\nITIL 4 takes you through a more evolved view of a SVS which provides a holistic end-to-end picture of what it entails to contribute to business value, and also integrate concepts from models such as Lean IT, Agile and DevOps.\r\n\r\n \tExam Format:\r\n\r\n \t1-hour, closed book, multiple-choice exam, consisting of forty questions.\r\n \tAdditional 15 minutes for some eligible candidates.\r\n \tTo pass, you must score at least 26\/40 (65%).\r\n \tAccreditation examination provided by PEOPLECERT.\r\n\r\n\r\n\r\n\r\n\r\nCOURSE OPTIONS\r\n\r\n\r\n\r\nWe offer the following learning alternatives:\r\n\r\n \t2-day weekly and weekend classroom courses\r\n \t2-day virtual tutor-led weekly and weekend courses\r\n \t2-day corporate on-site courses\r\n \t365-day self-paced e-learning online courses\r\n\r\n\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"USEFUL COURSE RESOURCES\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nIn our\u00a0Resources section, you will find:\r\n\r\n \tExam Guidance for Candidates\r\n \tCourse Syllabuses\r\n \tCorporate White Papers and Case Studies\r\n \tPre-course reading materials\r\n \tQuestions and Answers on our Courses\r\n\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"COURSE FEE INCLUDES \",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\n\r\n \tOfficial Course Manual\r\n \tAccredited Course Materials\r\n \tAccredited trainer with a minimum of ten years industry experience for virtual and classroom courses\r\n \t365 days access to our self-paced e-learning online courses\r\n \t365 days exam vouchers for our self-paced online, virtual and classroom courses\r\n\r\nVAT will be added at the standard rate to the course fee.\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"TRY A SAMPLE EXAM?\",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nDo visit our\u00a0Exam Centre\u00a0to try out sample questions\r\n\"\n\t\t\t}\n\t\t},{\n\t\t\t\"@type\": \"Question\",\n\t\t\t\"name\": \"COURSE BLOGS \",\n\t\t\t\"acceptedAnswer\": {\n\t\t\t\t\"@type\": \"Answer\",\n\t\t\t\t\"text\": \"\r\n\r\n\r\nYou should find our\u00a0course blogs\u00a0highly informative.\r\n\"\n\t\t\t}\n\t\t}]\n\t}\n\t<\/script><\/div><\/span><br><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div id=\"op3-element-mUnFEOge\" class=\"op3-element \" data-op3-uuid=\"mUnFEOge\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #mUnFEOge\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"2\"><div id=\"op3-element-5IvP5sAP\" class=\"op3-element \" data-op3-uuid=\"5IvP5sAP\" data-op3-gid=\"\" data-op3-element-type=\"image\" data-op3-element-spec=\"\" data-op3-element-caption=\"Image #5IvP5sAP\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><figure class=\"op3-background-ancestor\"><div class=\"op3-image-overlay-container\"><img src=\"https:\/\/www.trainingcreatively.com\/offers\/wp-content\/uploads\/2021\/03\/ITIL-300x104.png\" alt=\"ITIL Training \" title=\"ITIL Training \" width=\"300\" height=\"104\" data-op3-attachment-id=\"133\" \/><\/div><\/figure><\/div><div id=\"op3-element-dk7kkJcx\" class=\"op3-element \" data-op3-uuid=\"dk7kkJcx\" data-op3-gid=\"\" data-op3-element-type=\"row\" data-op3-element-spec=\"\" data-op3-element-caption=\"Row #dk7kkJcx\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div data-op3-element-container data-op3-sticky=\"\" data-op3-sticky-active-desktop=\"\" data-op3-sticky-active-tablet=\"\" data-op3-sticky-active-mobile=\"\" data-op3-sticky-top-desktop=\"\" data-op3-sticky-top-tablet=\"\" data-op3-sticky-top-mobile=\"\" data-op3-sticky-until=\"\" data-op3-sticky-until-element=\"\"><div data-op3-children=\"1\" data-op3-stack-columns-desktop=\"0\" data-op3-stack-columns-desktop-reverse=\"0\" data-op3-stack-columns-tablet=\"0\" data-op3-stack-columns-tablet-reverse=\"0\" data-op3-stack-columns-mobile=\"1\" data-op3-stack-columns-mobile-reverse=\"0\" data-op3-wrap-columns-desktop=\"0\" data-op3-wrap-columns-tablet=\"0\" data-op3-wrap-columns-mobile=\"0\"><div id=\"op3-element-IXPgeCUU\" class=\"op3-element \" data-op3-uuid=\"IXPgeCUU\" data-op3-gid=\"\" data-op3-element-type=\"column\" data-op3-element-spec=\"\" data-op3-element-caption=\"Column #IXPgeCUU\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"1\"><div class=\"op3-column-content op3-background-parent\"><div data-op3-element-container><div data-op3-children=\"1\"><div id=\"op3-element-7taLcOhx\" class=\"op3-element \" data-op3-uuid=\"7taLcOhx\" data-op3-gid=\"\" data-op3-element-type=\"customhtml\" data-op3-element-spec=\"\" data-op3-element-caption=\"Custom HTML #7taLcOhx\" data-op-visibility-hidden=\"0\" data-op-element-hidden=\"0\" data-op3-style-id=\"\" data-op3-has-children=\"0\"><div class=\"op3-custom-html-wrapper\"><div data-op3-code-html><iframe frameborder=\"0\" style=\"height:650px;width:99%;border:none;\" src=\"https:\/\/forms.zohopublic.eu\/creativeconsulting\/form\/GetYourFree140Voucher\/formperma\/kKkosFUvgOySUW2uwQ1q0CiJFGqaBnBwuH4O79vjKVU\" data-gtm-yt-inspected-6=\"true\" data-gtm-yt-inspected-30=\"true\"><\/iframe><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div><!-- #op3-designer-element -->\n","protected":false},"excerpt":{"rendered":"<p>SIGN UP TODAY AND GET 20% OFF&nbsp; ITIL 4 FOUNDATION<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"op_builder_full_width","meta":{"footnotes":""},"yst_prominent_words":[],"class_list":["post-122","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v14.0.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ITIL 4 Foundation - Training Creatively<\/title>\n<meta name=\"robots\" content=\"index, follow\" \/>\n<meta name=\"googlebot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta name=\"bingbot\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.trainingcreatively.com\/offers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"ITIL 4 Foundation - Training Creatively\" \/>\n<meta property=\"og:description\" content=\"SIGN UP TODAY AND GET 20% OFF&nbsp; ITIL 4 FOUNDATION\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.trainingcreatively.com\/offers\/\" \/>\n<meta property=\"og:site_name\" content=\"Training Creatively\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/pages\/Training-Creatively\/703896406311522\" \/>\n<meta property=\"article:modified_time\" content=\"2024-11-25T12:38:42+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.trainingcreatively.com\/offers\/wp-content\/uploads\/2021\/03\/ITIL-300x104.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@traincreatively\" \/>\n<meta name=\"twitter:site\" content=\"@traincreatively\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#organization\",\"name\":\"Training Creatively\",\"url\":\"https:\/\/www.trainingcreatively.com\/offers\/\",\"sameAs\":[\"https:\/\/www.facebook.com\/pages\/Training-Creatively\/703896406311522\",\"https:\/\/www.instagram.com\/sholaisaac1\/\",\"https:\/\/www.linkedin.com\/company\/creative-consulting-and-training-ltd\",\"https:\/\/www.youtube.com\/\",\"https:\/\/www.pinterest.co.uk\/sholaisaac\/\",\"https:\/\/twitter.com\/traincreatively\"],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.trainingcreatively.com\/offers\/wp-content\/uploads\/2021\/02\/cropped-training-creatively-logo-transparent-512-1.png\",\"width\":512,\"height\":512,\"caption\":\"Training Creatively\"},\"image\":{\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#website\",\"url\":\"https:\/\/www.trainingcreatively.com\/offers\/\",\"name\":\"Training Creatively\",\"description\":\"Global Leaders in Educational Training\",\"publisher\":{\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.trainingcreatively.com\/offers\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.trainingcreatively.com\/offers\/wp-content\/uploads\/2021\/03\/ITIL.png\",\"width\":382,\"height\":132,\"caption\":\"ITIL Training\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#webpage\",\"url\":\"https:\/\/www.trainingcreatively.com\/offers\/\",\"name\":\"ITIL 4 Foundation - Training Creatively\",\"isPartOf\":{\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.trainingcreatively.com\/offers\/#primaryimage\"},\"datePublished\":\"2021-03-07T02:28:11+00:00\",\"dateModified\":\"2024-11-25T12:38:42+00:00\",\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.trainingcreatively.com\/offers\/\"]}]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","_links":{"self":[{"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/pages\/122","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/comments?post=122"}],"version-history":[{"count":17,"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/pages\/122\/revisions"}],"predecessor-version":[{"id":1188,"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/pages\/122\/revisions\/1188"}],"wp:attachment":[{"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/media?parent=122"}],"wp:term":[{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.trainingcreatively.com\/offers\/wp-json\/wp\/v2\/yst_prominent_words?post=122"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}