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ITIL Service Transition Online Course


Our ITIL Service Transition Online Course has over 95% pass rates. You will be given everything you need to sit and pass your online exam (which is also included). Our ITIL courses are accredited by AXELOS, APMG and PEOPLECERT and offers so much more than online training. Full tutor support is offered throughout your learning.

You can sit for the online exam at home or in your office using your laptop/computer with a stable internet connection, a web cam and microphone at any convenient time. Let us know when you are ready to book your exam and we will arrange this for you. Your tutor provides support all the way through and will suggest when you are ready. You must pass the ITIL Foundation before you can sit for the ITIL Practitioner, Intermediate and MALC courses’ examinations.

Materials Provided

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Podcasts
  • Official Syllabus
  • Sample exams
  • Case studies
  • Tutor email support
  • Exam guidance

You have sixty days’ online access to this course.

ITIL® Intermediate Service Transition examination

The course forms part of the ITIL® Intermediate qualification programme. Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification. The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark is 70%.

Course Content

Candidates can expect to gain knowledge and understanding in the following:

Introduction to Service Transition
  • The Flow of Service Transition and where the “Service Transition evaluation points occurs in the flow
  • Ways that Service Transition adds value to the business
  • The inputs to and outputs from Service transition as it interfaces with the other service lifecycle phases
  • The fundamental aspects of Service Transition and be able to define them
Service Transition Principles
  • The utility of a service as defined in terms of the business outcomes that customers expect How services provide value by increasing the performance of customer assets while removing risks
  • Service Transition best practices in relation to stakeholder relationships and how these best practices can be applied
  • How to ensure the quality of a new or changed service
Service Transition Processes
  • How to integrate Service Transition with the processes that interact with Service Transition
  • The flow of Service Transition as it relates to the transition planning, transition support, service validation and testing as well as evaluation.
Service Transition related activities
  • How to address and manage Communication aspects/strategy of Service Transition
  • How to address organizational change from planning through to communication and implementation, and the interactions with the other lifecycle stages How to use all the methods, practices and techniques available to manage change
  • Stakeholder management and how to achieve this within an existing organization
Organizing for Service Transition
  • Service Transition roles and responsibilities, where and how they are used as well as how a Service Transition organization would be structured to use these roles
  • The interfaces that exist between Service Transition and other organizational units (including third parties) and the “handover points”
  • Why Service Transition needs Service Design and Service Operation, what it uses from them and how
Consideration of Technology
  • Technology requirements that supports Service Transition, where and how these would be used
  • Types of Knowledge Management, Service Asset and Configuration Management and workflow tools that can be used to support Service Transition
Implementation and improvement of Service Transition
  • The stages for introducing Service Transition into an organization
  • The design, creation, implementation and use of Critical Success Factors and Key Performance Indicators as ways to measure and improve Service Transition
  • Challenges, risks and prerequisites for success in Service Transition
Exam Format
  • Multiple choice, scenario-based, gradient scored questions.
  • Number of Questions: 8
  • Pass Score: 28/40 or 70%
  • Delivery: Online or Paper Based Examination through an Accredited Training Organization.
  • Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
  • Closed Book



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