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ITIL® Service Management

There are several sources for best practices including public frameworks, standards and the proprietary knowledge of organizations and individuals.  ITIL® is a registered trade mark of AXELOS Limited) is the most widely recognized and trusted source of best-practice guidance in the area of ITSM. This course will enable organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

Key benefits for Individuals
  • ITIL®qualificationis a comprehensive guide which is a best management practice for planning, designing, delivering and supporting IT services of a business.
  • It helps in increasingthe productivity, efficiency and effectiveness of business through reliable IT services.
  • Better defined processes with proper documentation of roles and responsibilities for each individual in the service team
  • Enable a business to deal with change and to drive the business change to its advantage.
Key benefits for Companies
  • ITIL®concept aligns IT services with business goals to achieve strategic objectives.
  • Create more value out of the service portfolio while efficiently minimizing cost and risk
  • Enable growth of business and increase competitive advantage by defining and managing the customer and service portfolio.
  • Increase competence, capability and productivity of IT staff and better utilize the skills and experience
  • Organizations will be able manage services at lower cost and improve user and customer satisfaction.
ITIL® Training
  • ITIL® Foundation
  • ITIL® Foundation 3-Day
  • ITIL® Foundation 2-Day Weekend
  • ITIL® Intermediate Lifecycle - Service Strategy
  • ITIL® Intermediate Lifecycle – Service Design
  • ITIL® Intermediate Lifecycle - Service Transition
  • ITIL® Intermediate Capability - Planning, Protection and Optimisation
  • ITIL® Intermediate Capability - Operational Support and Analysis
  • ITIL® Intermediate Capability - Service Offerings and Agreements
  • ITIL® Managing Across The Lifecycle
  • ITIL® Intermediate Capability - Release, Control and Validation
  • ITIL® Intermediate Lifecycle - Service Operation
  • ITIL Intermediate Lifecycle - Continual Service Improvement
  • ITIL® Intermediate Lifecycle - Service Strategy Weekend
  • ITIL® Intermediate Lifecycle – Service Design Weekend
  • ITIL® Intermediate Lifecycle - Service Transition Weekend
  • ITIL® Intermediate Lifecycle - Service Operation Weekend
  • ITIL Intermediate Lifecycle - Continual Service Operation Weekend
  • ITIL Practitioner Course



United Kingdom, Andorra, Argentina, Australia, Austria, Belgium, Brazil, Cameroon, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Iran, Ireland, Italy, Jamaica, Japan, Kenya, Kosovo, Kuwait, Latvia, Lesotho, Liberia, Lithuania, Luxembourg, Malawi, Malta, Mauritius, Mexico, Monaco, Montenegro, Namibia, Netherland, New Zealand, Nigeria, Norway, Oman, Poland , Portugal, Qatar, San Marino, Saudi Arabia, Sierra Leone, Singapore, Slovakia, Somaliland, South Africa, South Korea, Southern Sudan, Spain, Sri Lanka, Sudan, Swaziland, Sweden, Switzerland, Tanzania, UAE, Uganda, United States, Vatican City, Venezuela, Zambia, Zimbabwe

ITIL®, PRINCE2®, PRINCE2Agile®, MSP®, M_O_R®P3O®, MoP®, MoV®, RESILIA® are registered trade marks of AXELOS Limited, used under the permission of AXELOS Ltd. All rights reserved.
The Swirl logo®  is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The BRMI, ISO20000, Cloud Computing, SIAM, VeriSM and OBASHI courses on this page are offered by us as a Partner of IT Training Zone Ltd (ATO)
All quoted prices do not include VAT, please. Current rate of VAT is 20%. VAT will be added when you are paying for your selected courses. All course bookings are subject to our Terms and Conditions. This website is regularly updated.

Course availability is confirmed when you have received a course confirmation email containing your joining Information and once payment has been authorised and collected. To check on confirmed courses, please call 0208 500 4534 or email us on By booking any of the courses in this website, delegates accept that the liability of any claim against Creative Consulting and Training Ltd is limited to the amount actually paid for the course they booked in the event of any successful claim. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. By booking your course, you have confirmed your agreement to our Terms and Conditions..