ITIL e-learning

 

ITIL e- learning

IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

Discounts for this course

Key Features:

·         High quality trainer videos help you understand the important terms and concepts of ITIL® methodology.

·         High quality and price guarantee.

·         Interactive case study helps you apply ITIL® concepts in a real life scenario.

·         Comprehensive learning tool which allows you to choose learn from videos, podcasts, downloadable workbook, mobile apps and PPTs.

·         Exams included – Take your exams online with immediate results.

·         Full length practise questions, just like your certification exam.  Additional chapter questions after each knowledge area.

·         E-mail and call support from accredited trainers to help you with your course.

·         24*7 customer support

Product Validity Exam voucher Price (GBP)  
ITIL Foundation 180 days Yes 300

 

ITIl® Service Operation 180 days Yes 699
ITIL® Service Transition  180 days Yes 699
ITIL® Continual Service Improvement 180 days Yes 699
ITIL® Operational Support and Analysis 180 days Yes 749

 

ITIL® Course content:

Service Management as a Practice

·         Efficient development of new services and the improvement of existing services

·         Good practice

·         Functions, Roles and Processes

Service Strategy: overall business aims and expectations

·         Types of Service Provision

·         Service Portfolio Management

·         Financial Management

·         Demand Management

·         Business Relationship Management

Service Design: developing a solution to meet the needs of the business

·         Service Catalogue Management

·         Supplier Management

·         Service Level Management

·         Availability Management

·         Capacity Management

·         IT Service Continuity Management

·         Information Security Management

·         Design Coordination Management

Service Transition: implementing service designs so that service operations can manage the services

·         Service Asset and Configuration Management

·         Change Management

·         Knowledge Management

·         Release and Deployment Management

Service Operation: day to day, business as usual activities

·         Incident Management

·         Problem Management

·         Request Fulfilment

·         Event Management

·         Access Management

·         Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

·         CSI Model

·         Deming Cycle

·         7 Step Improvement Process

 

 

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Exam Pledges

Our course materials, training approach and trainers are so good that that we are offering anyone who attends any of our courses the following pledges:

Foundation Pledge

In the most unlikely event of failing the Foundation exam, you will be offered a free Exam retake within 3 months of your original course.

Practitioner Pledge

Should you fail your practitioner exam, we will offer you a free place on any subsequent practitioner course, as long as you pay for the cost of the practitioner exam.

Testimonials

"I was unable to do any reading before the course and was worried. There was no need. I had 88% and must commend the trainer for her delivery. The course materials were really good."


-Ali Patel

"Excellent course materials, very good trainer, comfortable venue. Of course, I passed with very high marks."


-Sally Temple

"Amazing trainer. He explained all issues simply and made the whole training process fascinating. I passed with the highest marks I have ever had in any exam."


-Olu Ogundipe

"Fantastic experience! From first contact, throughout the training course and the exam."


-Stella Blackwood

"I have used many training providers for our company's training requirements and trainingcreatively stands out. Absolutely! The best trainer, course materials and customer services."


-John Stevens
"The trainer kept everyone alert and engaged. It's the best training experience I have and the customer service was excellent."
-Philip O'Hare
"I came for the weekend course from Blackpool. I passed with high marks and also had a nice time in London. I will recommend trainingcreatively to my colleagues."
-Sam O'Connor

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela

Our Courses

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela, Birmingham, Tokyo, Warsaw, Frankfur, Bristol, Glasgow, Qatar, Amsterda , Cambrid , Leeds, Hong Kong, Brighton, Crdiff, Leicester, Singapore, Reading, Edinburgh, Liverpool, Barcelona, Sheffield, Riyadh, London, Lisbon, Derby, Dubai, Liverpool, Stockholm, Frankfurt, Amsterdam, Auckland, Oslo, Brussels, Manchester, Cambridge, Berlin, Dublin, Milton Keynes, Geneva, Nottingham, Copenhagen, Newcastle, Helsinki, Southampton, Paris, Norwich, Belfast, Milton Keynes