FREQUENTLY ASKED QUESTIONS (FAQS)

Are our courses accredited? 
Yes, they are all accredited by APMG and CSME, the AXELOS Official Examination Institutes.

Are you really offering free Foundation exam retakes?
The quality of our course offerings give us the confidence to offer this to our delegates. We offer the best trainers, courseware, course delivery and training facilities in the industry and our delegates pass the Foundation exams. Please note if any delegate is found in breach of AXELOS exam rules or engaged in unethical or unfair practices, this exam retake guarantee will be revoked and the retake attempt must be done within 2 months of the first attempt.

What is the experience of the Instructor(s) delivering my course? 
Each instructor is fully accredited with over ten years of experience in the relevant industry. 

What materials does the course provide? 
We provide all course materials, stationery, refreshments (not lunch). You do not need to bring anything with you (apart from official identification on the day of the exam).

Does the course fee include exams?
Yes, the course fee includes your exam fee.

Are there any prerequisites for my course?
Please, see the course information for the relevant course below.

What is the structure of the exams? 
Please, see the course information for the relevant course below.

What time shall I arrive at the venue?
Please arrive at your training venue for 8:45am.

What are the training hours?
The course starts promptly at 9.00am and finishes at 5.00pm approximately or as specified in your Joining Instructions.

What version of ITIL are your courses based on?
The ITIL courses are based on the latest V3 2011 version.

Will there be homework?
Yes, there will be about 2 hours’ homework in the evening of each day
.
Where can I find the syllabus for my Course?
Kindly see our Resources page and download your Course’s Official Syllabus.


Where and when can I take the exam? 

All exams take place at the last day of the course in the same venue. The exam fees and Official Course manual are included in the course fee.

 

Where can I get specific course information on my course and exam?

Please click on the course you want information on below. It will link you to more information on your selected course.



PRINCE2® Practitioner Day to Day
ITIL® Foundation Classroom
PRINCE2® Foundation
PRINCE2® Re-Registration
PRINCE2® Foundation and Practitioner 5-Day
PRINCE2® Foundation Weekend
PRINCE2® Practitioner Weekend
PRINCE2® Foundation And Practitioner Weekend
PRINCE2® Re-Registration Weekend
ITIL® Foundation Weekday
ITIL® Foundation 2-Day Weekend
ITIL® Intermediate Lifecycle - Service Strategy
ITIL® Intermediate Lifecycle – Service Design
ITIL® Intermediate Lifecycle - Service Transition
ITIL® Intermediate Capability - Planning, Protection and Optimisation
ITIL® Intermediate Capability - Operational Support and Analysis
ITIL® Intermediate Capability - Service Offerings and Agreements
ITIL® Managing Across The Lifecycle
ITIL® Intermediate Capability - Release, Control and Validation
Agile Project Management™ - Foundation
Agile Project Management™ - Practitioner
Agile Project Management™ Foundation Weekend
Agile Project Management™ Practitioner Weekend
Agile Project Management™ Foundation and Practitioner Weekend
MSP® Foundation and Practitioner
MSP® Foundation
MSP® Practitioner
MSP® Re-Registration
MSP® Advanced Practitioner
MSP® Foundation Weekend
MSP® Practitioner Weekend
MSP® Foundation and Practitioner Weekend
MSP® Re-Registration Weekend
MSP® Advanced Practitioner Weekend
M_O_R® Foundation and Practitioner
M_o_R® Foundation
M_o_R® Practitioner
M_o_R® Re-Registration
M_o_R® Foundation Weekend
M_o_R® Practitioner Weekend
M_o_R® Foundation and Practitioner Weekend
M_o_R® Re-Registration Weekend
Change Management Foundation and Practitioner
Change Management Practitioner
Change Management Foundation
Change Management Foundation Weekend
Change Management Practitioner Weekend
Change Management Foundation and Practitioner Weekend
P3O® Foundation and Practitioner
P3O® Foundation Weekend
P3O® Practitioner Weekend
P3O® Foundation and Practitioner Weekend
COBIT5® Foundation
ITIL® Intermediate Lifecycle - Service Operation
Agile Project Management™ - Foundation and Practitioner
SCRUM® Master Certified
SCRUM® Product Owner Certified
SCRUM® Developer Certified
PMP® Certification Training
CAPM® Certification Training
6SIGMA® Green Belt
SIGMA® Black Belt
6SIGMA® Yellow Belt
Lean 6SIGMA® Black Belt
APMP® for PRINCE2 Practitioners
ITIL Intermediate Lifecycle - Continual Service Improvement
P3O® - Re-registration
P3O® Foundation
P3O® Practitioner
COBIT5® Foundation Weekend
ITIL® Intermediate Lifecycle - Service Strategy Weekend
ITIL® Intermediate Lifecycle – Service Design Weekend
ITIL® Intermediate Lifecycle - Service Transition Weekend
ITIL® Intermediate Lifecycle - Service Operation Weekend
ITIL Intermediate Lifecycle - Continual Service Operation Weekend
COBIT5® Implementation
COBIT5® Assessor
SCRUM Developer Certified Weekend Course
SCRUM Product Owner Certified Weekend Course
SCRUM Master Certified Weekend Course
MOP® Foundation and Practitioner
MOP® Foundation
MOP® Practitioner
APMP® Introductory Certificate
APMP® Certification
MOV® Foundation and Practitioner
MOV® Foundation
MOV® Practitioner
PRINCE2® AGILE WEEKDAY
PRINCE2® AGILE WEEKEND
PRINCE2® Agile™
RESILIA® Foundation and Practitioner
RESILIA® Foundation
RESILIA® Practitioner
RESILIA® Foundation and Practitioner Weekend
RESILIA® Foundation Weekend
RESILIA® Practitioner Weekend
RESILIA® Foundation and Practitioner Online
RESILIA® Foundation Online
RESILIA® Practitioner Online
ITIL Practitioner weekday
ITIL Practitioner
Change Management Re-registration
Change Management Re-registration Weekend
Marketing Strategy
Digital Marketing
Corporate Sales
Marketing Research
Email Marketing
Web Analytics
Affiliate marketing
Search Engine Optimisation
Managing Benefits
ITIL Practitioner
Devops Foundation
Devops - Certified Agile Service Manager (CASM)
Devops - Certified Agile Process Manager (CASM)
test
PRINCE2 Foundation Online Course
PRINCE Practitioner Online Course
PRINCE2 Foundation and Practitioner Online Course
MSP Foundation Online Course
MSP Practitioner Online Course
MSP Foundation and Practitioner Online Course
DEVOPS Foundation Online Course
Scrum Master Certified Online Course
Scrum Product Owner Certified Online Course
Scrum Developer Certified Online Course
OBASHI Foundation Online Course
BRMI Business Relationship Management Foundation Online Course
ISO 20000 Foundation Online Course
PMP Online Course
ITIL Foundation Online Course
ITIL Service Strategy Online Course
ITIL Service Design Online Course
ITIL Service Transition Online Course
ITIL Service Operation Online Course
ITIL Continual Service Improvement Online Course
ITIL Service Offerings and Agreements Online Course
ITIL Operational Support and Analysis Online Course
ITIL Release, Control and Validation Online Course
ITIL Planning, Protection and Optimisation Online Course
ITIL Managing Across the Lifecycle Online Course
PMP Online Course
ITIL PRACTITIONER COURSE
COBIT5 Foundation Online Course
Agile Project Management Foundation Online Course
Agile Project Management Practitioner Online Course
Agile Project Management Foundation and Practitioner Online Course
Change Management Foundation Online Course
Change Management Practitioner Online Course
Change Management Foundation and Practitioner Online Course
MoR Management of Risk Foundation Online Course
MoR Management of Risk Management Practitioner Online Course
MoR Management of Risk Management Foundation and Practitioner Online Course
SIAM Online Course

Book Online

Exam Pledges

Our course materials, training approach and trainers are so good that that we are offering anyone who attends any of our courses the following pledges:

Foundation Pledge

In the most unlikely event of failing the Foundation exam, you will be offered a free Exam retake within 3 months of your original course.

Practitioner Pledge

Should you fail your practitioner exam, we will offer you a free place on any subsequent practitioner course, as long as you pay for the cost of the practitioner exam.

Testimonials

"I was unable to do any reading before the course and was worried. There was no need. I had 88% and must commend the trainer for her delivery. The course materials were really good."


-Ali Patel

"Excellent course materials, very good trainer, comfortable venue. Of course, I passed with very high marks."


-Sally Temple

"Amazing trainer. He explained all issues simply and made the whole training process fascinating. I passed with the highest marks I have ever had in any exam."


-Olu Ogundipe

"Fantastic experience! From first contact, throughout the training course and the exam."


-Stella Blackwood

"I have used many training providers for our company's training requirements and trainingcreatively stands out. Absolutely! The best trainer, course materials and customer services."


-John Stevens
"The trainer kept everyone alert and engaged. It's the best training experience I have and the customer service was excellent."
-Philip O'Hare
"I came for the weekend course from Blackpool. I passed with high marks and also had a nice time in London. I will recommend trainingcreatively to my colleagues."
-Sam O'Connor

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela

Our Courses

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela, Birmingham, Tokyo, Warsaw, Frankfur, Bristol, Glasgow, Qatar, Amsterda , Cambrid , Leeds, Hong Kong, Brighton, Crdiff, Leicester, Singapore, Reading, Edinburgh, Li1verpool, Barcelona, Sh1effield, Riyadh, London, Li1sbon, De1rby, Dubai, Liverpool, Stockholm, Oslo, Brussels, Manchester, Cambridge, Berlin, Dublin, Milton Keynes, Geneva, Nottingham, Copenhagen, Ne1wcastle, Helsinki, Southampton, Paris, Norwich, Belfast, Milton Keynes