Managing Across The Lifecycle - Expert Level Online Course

 Our ITIL Managing Across the Lifecycle Online Course has over 95% pass rates. You will be given everything you need to sit and pass your MALC online exam (which is also included). Our online PRINCE2 course is accredited by AXELOS and offers so much more than online training. Full tutor support is offered throughout your learning.

You can sit for the online MALC exam at home or in your office using your laptop/computer with a stable internet connection, a web cam and microphone at any convenient time. Let us know when you are ready to book your exam and we will arrange this for you. Your tutor provides support all the way through and will suggest when you are ready. You must pass the ITIL Foundation before you can sit for the ITIL Practitioner, Intermediate or Expert Level courses.

Materials Provided

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Podcasts
  • Official Syllabus
  • Sample exams
  • Case studies
  • Tutor email support
  • Exam guidance

You have sixty days’ online access to this course.

ITIL® Service Lifecycle - Managing Across the Lifecycle 5-Day Course

ITIL® is a Registered Trade Mark of AXELOS Limited

 

This course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the qualification scheme. The Managing Across the Lifecycle course is compulsory for those wishing to gain the ITIL® Expert qualification and is worth 5 credits.

Objectives

This course will be your final step in achieving the ITIL® Expert qualification.

Who should attend?

Delegates are required to have achieved a minimum of 17 credits from any combination of ITIL® V3 units OR a combination of V2 Practitioner and V3 units, including an ITIL® Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent.

Professional Qualifications

The course completes all of the ITIL® Capability and Lifecycle qualification programmes, and leads to the ITIL® Expert qualification. The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes and allowed the use of a dictionary). The pass mark is 70%.

This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.

Topics covered

Introduction to IT Service Management Business & Managerial Issues

Managing the Planning and Implementation of IT Service Management

Management of Strategic Change

Risk Management

Managerial Functions

Understanding Organizational Challenges

Lifecycle Project Assessment

Understanding Complementary Industry Guidance

 

Exam Format
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8

Pass Score: 28/40 or 70%
Delivery: Online or Paper Based Examination through an Accredited Training Organization.
Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
Closed Book

 

 

 

 

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Exam Pledges

Our course materials, training approach and trainers are so good that that we are offering anyone who attends any of our courses the following pledges:

Foundation Pledge

In the most unlikely event of failing the Foundation exam, you will be offered a free Exam retake within 3 months of your original course.

Practitioner Pledge

Should you fail your practitioner exam, we will offer you a free place on any subsequent practitioner course, as long as you pay for the cost of the practitioner exam.

Testimonials

"I was unable to do any reading before the course and was worried. There was no need. I had 88% and must commend the trainer for her delivery. The course materials were really good."


-Ali Patel

"Excellent course materials, very good trainer, comfortable venue. Of course, I passed with very high marks."


-Sally Temple

"Amazing trainer. He explained all issues simply and made the whole training process fascinating. I passed with the highest marks I have ever had in any exam."


-Olu Ogundipe

"Fantastic experience! From first contact, throughout the training course and the exam."


-Stella Blackwood

"I have used many training providers for our company's training requirements and trainingcreatively stands out. Absolutely! The best trainer, course materials and customer services."


-John Stevens
"The trainer kept everyone alert and engaged. It's the best training experience I have and the customer service was excellent."
-Philip O'Hare
"I came for the weekend course from Blackpool. I passed with high marks and also had a nice time in London. I will recommend trainingcreatively to my colleagues."
-Sam O'Connor

We deliver Courses in

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