ITIL® Service Management Courses


 There are several sources for best practices including public frameworks, standards and the proprietary knowledge of organizations and individuals.  ITIL® is a registered trade mark of AXELOS Limited) is the most widely recognized and trusted source of best-practice guidance in the area of ITSM. This course will enable organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth.

Key benefits for Individuals

  • ITIL®qualificationis a comprehensive guide which is a best management practice for planning, designing, delivering and supporting IT services of a business.
  • It helps in increasingthe productivity, efficiency and effectiveness of business through reliable IT services.
  • Better defined processes with proper documentation of roles and responsibilities for each individual in the service team
  • Enable a business to deal with change and to drive the business change to its advantage.

Key benefits for Companies

  • ITIL®concept aligns IT services with business goals to achieve strategic objectives.
  • Create more value out of the service portfolio while efficiently minimizing cost and risk
  • Enable growth of business and increase competitive advantage by defining and managing the customer and service portfolio.
  • Increase competence, capability and productivity of IT staff and better utilize the skills and experience
  • Organizations will be able manage services at lower cost and improve user and customer satisfaction.

ITIL® Training

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Exam Pledges

Our course materials, training approach and trainers are so good that that we are offering anyone who attends any of our courses the following pledges:

Foundation Pledge

In the most unlikely event of failing the Foundation exam, you will be offered a free Exam retake within 3 months of your original course.

Practitioner Pledge

Should you fail your practitioner exam, we will offer you a free place on any subsequent practitioner course, as long as you pay for the cost of the practitioner exam.


"I was unable to do any reading before the course and was worried. There was no need. I had 88% and must commend the trainer for her delivery. The course materials were really good."

-Ali Patel

"Excellent course materials, very good trainer, comfortable venue. Of course, I passed with very high marks."

-Sally Temple

"Amazing trainer. He explained all issues simply and made the whole training process fascinating. I passed with the highest marks I have ever had in any exam."

-Olu Ogundipe

"Fantastic experience! From first contact, throughout the training course and the exam."

-Stella Blackwood

"I have used many training providers for our company's training requirements and trainingcreatively stands out. Absolutely! The best trainer, course materials and customer services."

-John Stevens
"The trainer kept everyone alert and engaged. It's the best training experience I have and the customer service was excellent."
-Philip O'Hare
"I came for the weekend course from Blackpool. I passed with high marks and also had a nice time in London. I will recommend trainingcreatively to my colleagues."
-Sam O'Connor

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela

Our Courses