ITIL Service Transition Online Course

Course Information

  • Very High Pass rates Across All Our Courses
  • Foundation exam pledge – Retake your exam for free
  • Practitioner exam pledge – Resit for any future class
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  • Unlimited post course support with value added services
  • Best quality and price guarantee
  • All courses include pre-course materials, official manual, exam cost and certification.
  • Call us on +44 (0) 208 500 4534 to speak to a training advisor or book online.

 Our ITIL Service Transition Online Course has over 95% pass rates. You will be given everything you need to sit and pass your online exam (which is also included). Our ITIL courses are accredited by AXELOS, APMG and PEOPLECERT and offers so much more than online training. Full tutor support is offered throughout your learning.

You can sit for the online exam at home or in your office using your laptop/computer with a stable internet connection, a web cam and microphone at any convenient time. Let us know when you are ready to book your exam and we will arrange this for you. Your tutor provides support all the way through and will suggest when you are ready. You must pass the ITIL Foundation before you can sit for the ITIL Practitioner, Intermediate and MALC courses’ examinations.

Materials Provided

  • Videos
  • Quizzes
  • Exercises
  • Study guides
  • Podcasts
  • Official Syllabus
  • Sample exams
  • Case studies
  • Tutor email support
  • Exam guidance

You have sixty days’ online access to this course.

ITIL® Intermediate Service Transition examination

The course forms part of the ITIL® Intermediate qualification programme. Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification. The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark is 70%.

Course Content

Candidates can expect to gain knowledge and understanding in the following:

Introduction to Service Transition
The Flow of Service Transition and where the “Service Transition evaluation points occurs in the flow
Ways that Service Transition adds value to the business
The inputs to and outputs from Service transition as it interfaces with the other service lifecycle phases
The fundamental aspects of Service Transition and be able to define them

Service Transition Principles
The utility of a service as defined in terms of the business outcomes that customers expect How services provide value by increasing the performance of customer assets while removing risks
Service Transition best practices in relation to stakeholder relationships and how these best practices can be applied
How to ensure the quality of a new or changed service

Service Transition Processes
How to integrate Service Transition with the processes that interact with Service Transition
The flow of Service Transition as it relates to the transition planning, transition support, service validation and testing as well as evaluation.

Service Transition related activities
How to address and manage Communication aspects/strategy of Service Transition
How to address organizational change from planning through to communication and implementation, and the interactions with the other lifecycle stages How to use all the methods, practices and techniques available to manage change
Stakeholder management and how to achieve this within an existing organization

Organizing for Service Transition
Service Transition roles and responsibilities, where and how they are used as well as how a Service Transition organization would be structured to use these roles
The interfaces that exist between Service Transition and other organizational units (including third parties) and the “handover points”
Why Service Transition needs Service Design and Service Operation, what it uses from them and how

Consideration of Technology
Technology requirements that supports Service Transition, where and how these would be used
Types of Knowledge Management, Service Asset and Configuration Management and workflow tools that can be used to support Service Transition

Implementation and improvement of Service Transition
The stages for introducing Service Transition into an organization
The design, creation, implementation and use of Critical Success Factors and Key Performance Indicators as ways to measure and improve Service Transition
Challenges, risks and prerequisites for success in Service Transition

 

Exam Format
Multiple choice, scenario-based, gradient scored questions.
Number of Questions: 8
Pass Score: 28/40 or 70%
Delivery: Online or Paper Based Examination through an Accredited Training Organisation.
Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
Closed Book



 

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Exam Pledges

Our course materials, training approach and trainers are so good that that we are offering anyone who attends any of our courses the following pledges:

Foundation Pledge

In the most unlikely event of failing the Foundation exam, you will be offered a free Exam retake within 3 months of your original course.

Practitioner Pledge

Should you fail your practitioner exam, we will offer you a free place on any subsequent practitioner course, as long as you pay for the cost of the practitioner exam.

Testimonials

"I was unable to do any reading before the course and was worried. There was no need. I had 88% and must commend the trainer for her delivery. The course materials were really good."


-Ali Patel

"Excellent course materials, very good trainer, comfortable venue. Of course, I passed with very high marks."


-Sally Temple

"Amazing trainer. He explained all issues simply and made the whole training process fascinating. I passed with the highest marks I have ever had in any exam."


-Olu Ogundipe

"Fantastic experience! From first contact, throughout the training course and the exam."


-Stella Blackwood

"I have used many training providers for our company's training requirements and trainingcreatively stands out. Absolutely! The best trainer, course materials and customer services."


-John Stevens
"The trainer kept everyone alert and engaged. It's the best training experience I have and the customer service was excellent."
-Philip O'Hare
"I came for the weekend course from Blackpool. I passed with high marks and also had a nice time in London. I will recommend trainingcreatively to my colleagues."
-Sam O'Connor

We deliver Courses in

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Our Courses

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela, Birmingham, Tokyo, Warsaw, Frankfur, Bristol, Glasgow, Qatar, Amsterda , Cambrid , Leeds, Hong Kong, Brighton, Crdiff, Leicester, Singapore, Reading, Edinburgh, Liverpool, Barcelona, Sheffield, Riyadh, London, Lisbon, Derby, Dubai, Liverpool, Stockholm, Frankfurt, Amsterdam, Auckland, Oslo, Brussels, Manchester, Cambridge, Berlin, Dublin, Milton Keynes, Geneva, Nottingham, Copenhagen, Newcastle, Helsinki, Southampton, Paris, Norwich, Belfast, Milton Keynes