ITIL® Foundation Classroom

Course Information

  • Very High Pass rates Across All Our Courses
  • Foundation exam pledge – Retake your exam for free
  • Practitioner exam pledge – Resit for any future class
  • Best accredited trainers trusted by corporates – ask for reference
  • Unlimited post course support with value added services
  • Best quality and price guarantee
  • All courses include pre-course materials, official manual, exam cost and certification.
  • Call us on +44 (0) 208 500 4534 to speak to a training advisor or book online.




ITIL® is a Registered Trade Mark of AXELOS Limited

The ITIL®Foundation course consists of presentations, exercises and discussions about the ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.

In 2007 the ITIL® framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes: 

Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement

ITIL® Foundation provide a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles.

Benefits for Individuals

·         Provide a practical framework for identifying, planning, delivering and supporting IT services to the business.

·         Increase business productivity, efficiency and effectiveness through more reliable IT services.

·         Define processes with clearly documented accountability for each activity to increase efficiency.

·         Enable a business to keep pace with change and drive business change to its advantage.

·         Help employees to focus on the needs of the customers and user experience rather than spending too much time on technological issues.


Benefits for Organizations

·         Align IT services with business priorities to achieve strategic objectives.

·         Increase value from the service portfolio while reducing costs and risk.

·         Enable successful business transformation and growth with an increased competitive advantage by defining and managing the customer and service portfolio.

·         Increase competence, capability and productivity of IT staff and better utilize the skills and experience of staff.

·         Improve user and customer satisfaction with IT as well as the end-user perception and brand image.


ITIL® Foundation 2011 Course Content


You will be provided pre-course work. In addition, delegates will be required to complete a minimum of 2 hours homework each evening which will be set by the instructor.

Candidates can expect to gain knowledge and understanding in the following: 

Service Management as a Practice

Efficient development of new services and the improvement of existing services
Good practice
Functions, Roles and Processes

Service Strategy: overall business aims and expectations
Types of Service Provision
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management


Service Design: developing a solution to meet the needs of the business
Service Catalogue Management
Supplier Management
Service Level Management
Availability Management
Capacity Management
IT Service Continuity Management
Information Security Management

Design Coordination Management


Service Transition: implementing service designs so that service operations can manage the services
Service Asset and Configuration Management
Change Management
Knowledge Management
Release and Deployment Management


Service Operation: day to day, business as usual activities
Incident Management
Problem Management
Request Fulfilment
Event Management
Access Management
Functions: Service Desk, Technical Management, Operations Management and Applications Management


Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision 
CSI Model
Deming Cycle

7 Step Improvement Process


Exam Format
Multiple choice questions
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

Successful candidates will be awarded 2 credits towards the ITIL® Expert qualification.

Course Fee Includes:

Pre-course material

Accredited course with accredited trainer

Best quality course materials

Comfortable and conducive venues with good transportation links

ITIL® Examination fee and Certificate


Official Course Manual

Free Foundation exam retake




We offer the following learning alternatives:

  • 3-day Foundation Weekly Courses
  • 3-day Virtual tutor-led Courses
  • 3-day Corporate On-site Courses
  • 2-day Weekend Course (Saturday and Sunday)
  • Online Courses


Kindly visit our Resources page,, for:

  • Course Syllabus
  • Candidate Exam Guidance
  • White Papers

Do call us on 020 8500 4534 (UK) or email us on for any other information you need.



Book Online

Exam Pledges

Our course materials, training approach and trainers are so good that that we are offering anyone who attends any of our courses the following pledges:

Foundation Pledge

In the most unlikely event of failing the Foundation exam, you will be offered a free Exam retake within 3 months of your original course.

Practitioner Pledge

Should you fail your practitioner exam, we will offer you a free place on any subsequent practitioner course, as long as you pay for the cost of the practitioner exam.


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