ITIL® Intermediate Capability - Planning, Protection and Optimisation

Course Information

  • Very High Pass rates Across All Our Courses
  • Foundation exam pledge – Retake your exam for free
  • Practitioner exam pledge – Resit for any future class
  • Best accredited trainers trusted by corporates – ask for reference
  • Unlimited post course support with value added services
  • Best quality and price guarantee
  • All courses include pre-course materials, official manual, exam cost and certification.
  • Call us on +44 (0) 208 500 4534 to speak to a training advisor or book online.

 

ITIL® Service Capability - Planning, Protection and Optimization 5-Day Course

Objectives

To obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®. The course provides delegates with practical guidance on the design and implementation of an integrated end-to-end processes based on proven industry best practice guidelines.

Who should attend?

The course is suitable for individuals who require a deep understanding of Planning, Protection & Optimization processes and how they may be used to enhance the quality of IT service provision within an organisation. Please note that delegates are advised to purchase and read the following publication in advance of the course: ITIL® Service Design 2011 Edition.

ITIL Intermediate PPO examination

The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be answered within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 70% or more. Successful candidates will be awarded 4 credits towards the ITIL® Expert qualification.

Topics covered

  • Service Management as a Practice.
  • Processes across the Service Lifecycle pertaining to the practice elements within planning, Protection & Optimization.
  • Capacity management as a capability to realise successful service design.
  • Availability management as a capability to realise successful service design.
  • IT Service Continuity Management as a capability to support overall Business Continuity Management.
  • Information Security Management as part of the overall corporate governance framework.
  • Common Service Operation activities related to Planning, Protection & Optimization.
  • Organizing for Service Operation which describe functions to be performed within Planning, Protection & Optimization.
  • Planning, Protection & Optimization roles and responsibilities
  • Technology and Implementation Considerations.
  • Challenges, Critical Success Factors and risks.
  • Continuous Service Improvement as a consequence of effective Planning, Protection & Optimization.

Exam Format

  • Multiple choice, scenario-based, gradient scored questions.
  • Number of Questions: 8
  • Pass Score: 28/40 or 70%
  • Delivery: Online or Paper Based Examination through an Accredited Training Organization.
  • Exam Duration: Maximum 90 minutes for all candidates in their respective language (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
  • Closed Book

Course Fee Includes

  • Pre-course material
  • Accredited course with accredited industry-leading trainer
  • Best quality course materials
  • Comfortable and conducive venues with good transportation links
  • ITIL Examination fee and Certificate
  • Refreshments

ITIL® is a Registered Trade Mark of AXELOS Limited

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Exam Pledges

Our course materials, training approach and trainers are so good that that we are offering anyone who attends any of our courses the following pledges:

Foundation Pledge

In the most unlikely event of failing the Foundation exam, you will be offered a free Exam retake within 3 months of your original course.

Practitioner Pledge

Should you fail your practitioner exam, we will offer you a free place on any subsequent practitioner course, as long as you pay for the cost of the practitioner exam.

Testimonials

"I was unable to do any reading before the course and was worried. There was no need. I had 88% and must commend the trainer for her delivery. The course materials were really good."


-Ali Patel

"Excellent course materials, very good trainer, comfortable venue. Of course, I passed with very high marks."


-Sally Temple

"Amazing trainer. He explained all issues simply and made the whole training process fascinating. I passed with the highest marks I have ever had in any exam."


-Olu Ogundipe

"Fantastic experience! From first contact, throughout the training course and the exam."


-Stella Blackwood

"I have used many training providers for our company's training requirements and trainingcreatively stands out. Absolutely! The best trainer, course materials and customer services."


-John Stevens
"The trainer kept everyone alert and engaged. It's the best training experience I have and the customer service was excellent."
-Philip O'Hare
"I came for the weekend course from Blackpool. I passed with high marks and also had a nice time in London. I will recommend trainingcreatively to my colleagues."
-Sam O'Connor

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela

Our Courses

We deliver Courses in

United Kingdom, Argentina, Australia, Austria, Belgium, Belize, Brazil, Canada, Colombia, Cyprus, Denmark, France, Gambia, Germany, Ghana, Greece, Hong Kong, Hungary, India, Ireland, Italy, Kenya, Malta, Mexico, Netherland, New Zealand, Nigeria, Norway, Poland, Sierra Leone, Singapore, Slovakia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Tanzania , Uganda, United Arab Emirates, USA, Zambia, Zimbabwe, China, Croatia, Cyprus, Egypt, Finland, Iran, Japan, Kuwait, Saudi Arabia, Oman, South Korea, Portugal, Qatar, Venezuela, Birmingham, Tokyo, Warsaw, Frankfur, Bristol, Glasgow, Qatar, Amsterda , Cambrid , Leeds, Hong Kong, Brighton, Crdiff, Leicester, Singapore, Reading, Edinburgh, Li1verpool, Barcelona, Sh1effield, Riyadh, London, Li1sbon, De1rby, Dubai, Liverpool, Stockholm, Oslo, Brussels, Manchester, Cambridge, Berlin, Dublin, Milton Keynes, Geneva, Nottingham, Copenhagen, Ne1wcastle, Helsinki, Southampton, Paris, Norwich, Belfast, Milton Keynes